Customer relations representative Work, Jobs in Moreton In Marsh, Gls (with Salaries)

Onsite Coordinator
Genmed.me Limited —Gloucester
- £26,000 a year
- Full-time
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Sick pay
Quick apply
Customer Service Assistant
Travail-Hiredonline —Gloucester
- Up to £25,350 a year
- Monday to Friday
- Customer service
- Administrative experience
2d
BDA Director – UK & North Europe F-H
Safran —Gloucester
- Full-time
- Bilingual
- Sales
- Military
Fleet Optimisation Engineer
Airbus Operations Limited —Brize Norton
- Full-time
- Free parking
- Employee assistance programme
10d
Sales Executive
Brayley —Oxford
- £22,500 - £65,000 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Life insurance
- Referral programme
Quick apply
Occupational Physician
Jaguar Land Rover —Gaydon
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Senior Software Engineer
OXTS —Middleton Stoney
- Hybrid work
- Computer Science
- AWS
- Analysis skills
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Onsite Coordinator

Genmed.me Limited
Gloucester

Quick apply

Job details

Permanent | Full-time
£26,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Sick pay

Qualifications

Microsoft Excel
Customer service
Lead generation
IT
Communication skills
Time management

Full job description

Genmed has a consistent track record of winning evidenced by exceptional growth of 700% over the last five years. We have over 200 contracts in 40 NHS Trusts.

We are seeking an On-Site Co-ordinator based at Gloucester General Hospital. The On-Site Co-ordinator will assist with the co-ordination of the day-to-day activities and service delivery of the Genmed managed services to the theatre team at Gloucester. You will also cover Cheltenham hospital when required. They will be expected to monitor the ordering of consumables and the receipt of information to ensure that procedures are not postponed due to a Genmed quality failure, thus avoiding service credits. They will also assist the Service Delivery Manager and the National Operations Manager as required.

Key Accountabilities

To support site staff and the divisional director in the effective delivery of the Genmed.me managed services at Gloucester (and Cheltenham when required) and day to day account management

To represent and promote Genmed managed services efficiency and the corporate values at the customer site

To carry out cycle-counting and ad-hoc stock-takes

To manage all stock within the department in a pro-active manner and flag any over/under consumption plus out of date stock. This will include sourcing alternative products

Raise purchase orders and ensure that all purchase orders placed by Genmed are authorised in accordance with Trust requirements and that all procedures are adhered to

To train and support Trust staff in the use of Genmed systems

To adhere to the reporting system and processes and to effectively manage exceptions

Provide weekly backorder reports

Support instrument repairs/non-stock items

Deal with invoice queries

To liaise and communicate effectively with customer staff at all levels and to be the first line of communication for the resolution of queries raised by them

To liaise and communicate effectively with supplier and sub-contractor staff

To liaise and communicate effectively with Genmed staff

To manage and communicate effectively with the electrical engineering department

To provide support to all wards, theatres (pre-& post op) with administration and purchasing

To conduct and support supplier negotiations

To provide data analysis to the Service Delivery Manager and National Operations Manager as requested.

To provide assistance to the management team with clinical trials

To provide other unspecified assistance on an ad-hoc basis as and when required by the Divisional Director and the senior management team.

Skills, Experience and Qualifications

Excellent interpersonal skills

Good knowledge and experience of the preparation and manipulation of data using Excel spreadsheets

Good knowledge of networking and IT

Good written and verbal communication skills

The ability to work to tight timescales

Excellent organisation ability

Accuracy

Good time management

Ability to prioritise

Ability to work under pressure

Self-motivation

Proactive attitude and forward planning

Excellent customer service skills

Key Performance Indicators

Overall customer satisfaction with MSC performance

Efficiency of the MSC purchasing and stock control processes

Level of service credits payable by Genmed.me

Effective communication with internal and external contacts

Contacts & Relationships

This role requires a large amount of positive and effective interaction with all levels of customers, suppliers, and management teams. The site co-ordinator is a Genmed representative on site and as such interaction with the customer and the supplier staff is required to be of the highest professional level. Exceptional levels of customer service are required and as such are key to this position.

Work Environment

The position is based in an office close to operating theatres within the hospital. As a result of this it is likely that the incumbent will be required to wear surgical scrubs. You will be expected to work at both Gloucester and Cheltenham hospitals. There is some manual handling involved with this position however, the candidate will not need to hold any special licenses in relation to the same.

Benefits

Genmed offer 26 days of annual leave per calendar year to all colleagues in addition to the UK recognised bank holidays or the pro-rata equivalent. Following successful completion of the probationary period, you will be included in the company pension scheme with a 5% employers’ contribution, discretionary bonus scheme and the private healthcare schemes offered by Aviva and MediCash. Genmed also offer enhanced maternity and paternity packages as well as company sick pay upon completion of the probationary period. The Bike2Work voucher scheme is also available to colleagues who are interested.

Pay: £26,000.00 per year

Work Location: In person

Quick apply

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customer relations representative jobs in moreton in marsh, gls

Onsite Coordinator

Customer Service Assistant

BDA Director – UK & North Europe F-H

Fleet Optimisation Engineer

Sales Executive

Occupational Physician

Senior Software Engineer

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