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Customer Service Advisor

Evri -
Morley

Apply Now

Job details

Permanent
Up to £26,000 a year
2 days ago

Benefits

Free parking
Cycle to work scheme
Employee assistance programme
Employee discount
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Microsoft Office
IT
Communication skills

Full job description

Customer Service Advisor

Vacancy Salary

£26,000

Vacancy Location

Morley / Hybrid

This is a permanent, full time vacancy that will close in 12 days at 23:59 BST.

The Vacancy

We are looking for Customer Service Advisors – to join our team!

Salary: up to £26,000

Contract Type: Permanent

Location: Leeds (Morley) – Hybrid working

Shift pattern: 5 days out of 6, Monday-Saturday (rota-based)

Benefits include:

Flexible working
26 days holiday + bank holidays
Wagestream – Access your earned pay early!
Digital GP service for you and your family
Free onsite parking
Supportive and inclusive culture

Join our team and help deliver an outstanding customer experience.

You’ll deliver high‑quality, telephone‑based service, taking ownership of inbound calls and resolving customer enquiries quickly and professionally. You’ll handle a wide range of queries, service issues, delivery concerns, and parcel investigations, where speed, and accuracy are key. You’ll also be responsible for managing high‑importance CEO and Executive escalations, ensuring every case is handled with exceptional care and precision.

Interested? Look at the below to understand what you’ll be doing in this role!

Provide exceptional telephone‑based customer service, taking ownership of the majority of customer queries through inbound calls and resolving as many issues as possible on first contact.
Take responsibility for handling complaints and managing escalations, ensuring all cases are resolved with professionalism.
Handle high‑importance and sometimes sensitive escalations, including CEO and Executive cases, with sensitivity and care.
Investigate parcel enquiries end‑to‑end, using all relevant systems and exploring every avenue to reach accurate, fair outcomes.
Thrive in a busy contact centre environment, demonstrating resilience, confidentiality, and professionalism.
Use multiple systems to process a wide range of transactions quickly and accurately.
Identify the root cause of problems and provide solutions to prevent repeat issues.
Maintain accurate CRM records at every stage, ensuring customers receive proactive updates within agreed SLAs.
Act as the voice of the customer, collaborating with Couriers, Delivery Units, Contractors and our Parcelshop network.
Support team coverage during core call hours, meet KPIs and SLAs, and contribute to continuous improvement.

We are looking for:

Strong written and verbal communication skills
Proficient users of MS Office (Word, Excel, Outlook)
Excellent telephone manner with active listening skills
Confident decision‑makers with strong problem‑solving abilities and attention to detail
Resilient team players who remain calm and professional under pressure, especially when handling complaint‑heavy or high‑stakes escalations
Ability to work under your own initiative and navigate multiple systems quickly

At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome

We’re excited for the future. Let’s deliver it together.

About Us

Every parcel, every person, every place – every delivery made for you.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.

But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.

Our Benefits

Free digital GP service for all colleagues and their family

Wagestream - access a portion of your earned income before payday

Free basic Will and discounted partner mirror Will for all colleagues

Bonus schemes (grade dependent)

50% discount on sending parcels through Evri

Cycle to Work scheme

Company funded Life Assurance

Employee Assistance Programme with free counselling

Retailer discounts

Great career progression

Up to 26 days holiday

Voluntary flexible benefits at discounted corporate rates

Apply Now

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