Group leader Work, Jobs in Morley, Wyk (with Salaries)

Head of Customer Experience
Yorkshire Dental Suite —Leeds
- £50,000 - £65,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
5d
Sales Controller
Big Motoring World —Leeds
- From £42,000 a year
- Full-time
- Sales
- In-person
- Negotiation
- Free parking
- Store discount
Quick apply
14d
Business Development Manager - IT
Northern Telecom —Leeds
- £40,000 - £65,000 a year
- Full-time
- Sales
- Business development
- IT
Quick apply
Multichannel Cx Agent
Vintage Cash Cow —Morley
- £26,250 a year
- Full-time
Quick apply
Head of Marketing
Yorkshire Dental Suite —Leeds
- £55,000 - £80,000 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
- Free parking
- Employee discount
Quick apply
5d
Trainee Appraiser (Late Shift)
Vintage Cash Cow —Leeds
- £19,249.13 a year
- Part-time
Quick apply
HR Business Partner
Magma Group —Dewsbury
- £40,000 - £46,000 a year
- Full-time
- Data analysis skills
- Human resources
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Head of Marketing
Smile White UK —Leeds
- £55,000 - £80,000 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
- Free parking
- Employee discount
Quick apply
5d
Trainee Appraiser (Early Shift)
Vintage Cash Cow —Leeds
- £26,250 a year
- Full-time
Quick apply
Sales Associate
Ralph Lauren —Leeds
- 8 hour shift
- Hospitality
- Sales
- Merchandising
- Employee discount
4d
Managing Director
Boxbar Tech —Wakefield
- £90,000 - £110,000 a year
- Full-time
- Hospitality
Quick apply
7d
Management Trainee
Schuh —Leeds
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
7d
Multichannel Cx Team Lead
Vintage Cash Cow —Morley
- £30,000 - £32,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
Grass Hoppers Manager (Maternity Cover)
YGC PARTNERS LIMITED —Tingley
- £24,000 - £26,500 a year
- Temporary
- Management
Quick apply
Volunteer Administrator with Read Easy Leeds
Read Easy Leeds —Leeds
- £0.10 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
4h
Employee Relations Manager (HR)
Vintage Cash Cow —Morley
- £50,000 - £58,000 a year
- Full-time
- Human resources
- Communication skills
Quick apply
Door to Door Sales Representative
First Class Sales Group —Leeds
- £24,420.00 - £76,133.11 a year
- Part-time
- CRM software
- Sales
- Salesforce
- Referral programme
Quick apply
Governor Opportunities
Leeds Trinity University —Leeds
- Travel
HR Systems & Data Analyst
The QHotels Collection —Morley
- £28,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Project management
- Free parking
- Employee assistance programme
Quick apply
14d
Head of Performance Marketing
Smile White & Yorkshire Dental Suite —Leeds
- £70,000 - £90,000 a year
- Full-time
- Social media management
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
5d

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Head of Customer Experience

Yorkshire Dental Suite -
Leeds

Quick apply

Job details

Full-time
£50,000 - £65,000 a year
5 days ago

Qualifications

Hospitality
Management
Customer service
Analysis skills
Leadership
Communication skills

Full job description

Head of Customer Experience

Company: YDS Group (Yorkshire Dental Suite & Smile White)

Location: Leeds- Full time office based

Salary: £50,000 – £65,000 depending on experience, plus performance bonus

About us

YDS Group is the parent company behind two growing dental and aesthetics brands: Yorkshire Dental Suite and Smile White. Both are built on a simple belief - that the experience our patients and customers have with us should feel exceptional from the very first contact to long after their treatment. As we grow, we're looking for someone to own that experience entirely: to set the standard, measure it, and raise it across both brands.

This is a high-visibility role reporting directly to our CEO. You'll be the person responsible for making sure every interaction with YDS Group feels like the kind of service people remember and recommend.

The role

We're looking for a Head of Customer Experience to take complete ownership of the customer service offering across Yorkshire Dental Suite and Smile White. You'll define what outstanding service looks like for us, put the measurement in place to know how we're doing, and lead the work to keep improving it as we scale.

We'd particularly love to hear from people with a background in luxury hospitality - those who understand instinctively what world-class, high-touch service feels like and know how to build it into the fabric of how a business operates.

Key responsibilities

Own the end-to-end customer and patient experience across both brands, from first enquiry through to aftercare.
Define the service standards and culture that set YDS Group apart, and embed them across teams and sites.
Establish clear measurement - satisfaction scores, feedback, reviews, complaints, retention and other key indicators - so we always know how we're performing.
Use those insights to drive continuous improvement, turning feedback into tangible changes that customers feel.
Lead, coach and inspire front-of-house and patient-facing teams to deliver consistently exceptional service.
Design and roll out training, processes and tools that raise the bar and keep it raised as we open new sites and grow.
Handle escalated or sensitive situations with care, protecting both the customer relationship and the brand.
Work closely with the CEO and wider leadership to align the customer experience with the group's growth ambitions.
Champion the voice of the customer at a leadership level, making sure their perspective shapes decisions across the business.

What we're looking for

Essential

A proven track record of delivering and improving outstanding customer service, ideally in a premium, high-touch environment.
Experience setting service standards and building a service-led culture across a team or organisation.
Strong analytical ability - comfortable defining metrics, reading the data, and acting on what it tells you.
A natural leader who can motivate teams and raise standards through coaching rather than just instruction.
Excellent communication and relationship skills, and the confidence to operate at leadership level.
A genuine passion for service excellence and an eye for the details that make an experience feel special.

Desirable

A background in luxury hospitality (premium hotels, fine dining, private members' clubs, luxury retail or similar).
Experience working across multiple sites, brands or locations.
Experience in dental, healthcare, aesthetics or another regulated, patient/client-facing setting.
Familiarity with CRM, feedback and review platforms.

What we offer

A salary of £50,000 – £65,000 depending on experience, plus a performance-related bonus.
A rare opportunity to own and shape the customer experience for two growing brands, reporting directly to the CEO.
Real autonomy and influence - this is a role with a seat at the table and visible impact on the group's growth.

How to apply

YDS Group is an equal opportunities employer. We welcome applications from all backgrounds.

Pay: £50,000.00-£65,000.00 per year

Ability to commute/relocate:

Leeds LS11 8JT: reliably commute or plan to relocate before starting work (required)

Experience:

Management: 3 years (required)

Work authorisation:

United Kingdom (required)

Location:

Leeds LS11 8JT (required)

Work Location: In person

Quick apply

Refine Your Search

group leader jobs in morley, wyk

Head of Customer Experience

Sales Controller

Business Development Manager - IT

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Head of Marketing

Trainee Appraiser (Early Shift)

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Multichannel Cx Team Lead

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Governor Opportunities

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I want to receive the latest job alerts for group leader in morley, wyk

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