Resources advisor Work, Jobs in Morley (with Salaries)

Multichannel Cx Team Lead
Vintage Cash Cow —Morley
- £30,000 - £32,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
13d
Buyer
IPL —Normanton
- Monday to Friday
- In-person
- Communication skills
- Store discount
- Annual leave
People Business Partner | West Yorkshire | From £35,000 Per Annum
Constantia Healthcare Group —Batley
- From £35,000 a year
- Full-time
- Management
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
13d
Sales Advisor
Ulearn Education Limited —Halifax
- £24,000 a year
- Temporary
- English
- Microsoft Office
- Travel
Quick apply
13d
Customer Experience Advisor
Anchor —Bradford
- £26,900 - £28,000 a year
- Customer service
- Analysis skills
- IT
- Employee discount
4d
Advisory Assistant
The Fedcap Group —Doncaster
- £21,193 a year
- Full-time
- IT
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Client Relationship Partner
Informed Solutions —Leeds
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Gym membership
- Referral programme
Quick apply
HR Advisor
Real Life Options —Knottingley
- £33,000 - £35,000 a year
- Full-time
- Travel
- Human resources
- IT
- Annual leave
- Employee assistance programme
Quick apply
11d
Retail Sales Advisor - Doncaster
Oak Furnitureland —Doncaster
- £45,000 - £50,119 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
12d
Resource Officer
Pwc UK —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
Human Resource Advisor
Avnet —Leeds
- Full-time
- Hybrid work
- Travel
- Human resources
- Communication skills
- Free parking
12d
Breakfast Assistant
Dakota Hotels —Leeds
- £13.80 an hour
- Part-time
- Hospitality
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
SHE Manager
Kier Group —Leeds
- Full-time
- Construction
- Flexible schedule
12d
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Wakefield
- Weekend availability
- Oracle
- Salesforce
- English
Restructuring Manager (Solvent Liquidations/MVLs)
Interpath Advisory —Leeds
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Retail Management Graduate Programme
Decathlon UK —Leeds
- £29,000 a year
- Leadership
- Employee assistance programme
- Employee discount
Payroll Advisor
QBE —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Continuous improvement
- IT
Senior Customer Service Advisor
Barclays —Bradford
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Health and Safety Advisor
Bradford College —Bradford
- £31,322 - £33,145 a year
- English
- Administrative experience
- Continuous improvement
- Annual leave
- Employee discount
Quality Advisor
Omexom UK —Castleford
- English
- Microsoft Office
- Driving

I want to receive the latest job alerts for resources advisor in morley

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Multichannel Cx Team Lead

Vintage Cash Cow -
Morley

Quick apply

Job details

Full-time
£30,000 - £32,000 a year
13 days ago

Qualifications

Management
Sales
Customer service
Business coaching
Leadership
Communication skills
Dutch

Full job description

Description

About the team:

At Vintage Cash Cow, our Customer Engagement Centre (CEC) team is at the forefront of delivering exceptional customer service by creating an excellent customer journey with our customers and supporting our mission to revolutionise the buying and selling of vintage, valuable and unique items.

With a focus on reCommerce, reuse and recycling, we’re driving a responsible approach to consumerism and sustainability. Backed by VC firms such as Dutch Founders Fund and Airbridge Equity Partners, we’re scaling rapidly and making a positive global impact.

About the role:

We’re building a new Multichannel Customer Team to deliver high-quality customer experiences across a range of contact channels including phone calls in and outbound across customer service and buying, emails, and more.

This is a hands-on leadership role, where you’ll drive performance, quality, and customer satisfaction — ensuring that your team delivers consistently excellent service across all channels. You’ll balance day-to-day operational oversight with coaching, development, and continuous improvement.

The role requires someone who is confident in managing across multiple platforms, experienced in leading people through change, and passionate about building a culture of ownership, care and adaptability.

Key Responsibilities

Lead, coach, and support a team of Multichannel Advisors, ensuring high levels of engagement, morale, and performance.
Conduct regular 1:1s, quality reviews, and team meetings, QA’s under People Management.
Identify skills gaps and deliver targeted coaching or training
Set clear goals and expectations, and ensure accountability
Support onboarding and upskilling of new team members
Monitor team performance across all channels, communication channels with the customer, and lead your team to high performance and productivity.
Ensure customer SLAs and KPIs (response times, quality, customer satisfaction) are consistently met or exceeded
Manage scheduling, workload balancing, and resource planning to meet contact demand
Handle real-time escalations, complaints, or complex queries as needed
Identify recurring issues, friction points or inefficiencies, and contribute to service improvements
Provide feedback to wider teams on customer pain points, product/service issues, or process improvements
Support the implementation of new tools, processes, and systems within the team
Collaborate with other team leaders and departments to ensure seamless end-to-end customer experiences.
Lead and be part of the development of the new team, sharing ideas, best practices, suggestions so that this is a success.
Drive and lead in data that shows customer demand, trends utilising lean processes to be more effective and aid performance.

Skills, Knowledge and Expertise

Essential Skills & Experience:

Proven experience in a customer service/contact centre leadership role minimum 2 years
Strong people leadership and coaching skills, with the ability to bring out the best in others
A solid understanding of multichannel environments and customer expectations across phone, email, chat, etc.
Confident using data to monitor team performance and drive improvement
Excellent communication skills — empathetic, clear, motivating
Comfortable with change, and able to lead others through transitions
Highly organised, calm under pressure, and solution-focused

Nice to Have (But Not Essential)

Familiarity with CRM and contact centre technologies
Experience in sales

About Vintage.com

At Vintage.com, we exist to create a world where everything has value and nothing is wasted.

We're building the world's most trusted platform for pre-loved items, making it simple for people to unlock the value in the things they no longer need while keeping valuable materials in circulation and out of landfill.

What began as a successful model in the UK has evolved into an international business with operations across Europe and ambitions far beyond. Today, we operate as one company, one team, and one brand, united by a shared purpose, mission, and set of values.

Behind the scenes, we're building the world's largest international trading platform for pre-loved items, powered by expert people, smart technology, data-driven decision making, and a deep belief in the circular economy.

Our teams collaborate across borders, sharing ownership of outcomes and bringing the same care, fairness, and common sense to every customer interaction and business decision.

Every item we buy is rehomed, reused, or responsibly recycled. Whether it's precious metals, jewellery, watches, cameras, collectibles, or other valuables, we help ensure that items continue their journey rather than going to waste.

As we expand into new markets and scale internationally, our goal remains the same: To become the most trusted platform in pre-loved items, creating a future where everything has value and nothing is wasted ️

Equal Opportunities
At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.

We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.

If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.

Your personal data will be handled in accordance with our Privacy Notice.

Quick apply

Refine Your Search

resources advisor jobs in morley

Multichannel Cx Team Lead

Buyer

People Business Partner | West Yorkshire | From £35,000 Per Annum

Sales Advisor

Customer Experience Advisor

Advisory Assistant

Client Relationship Partner

HR Advisor

Retail Sales Advisor - Doncaster

Resource Officer

Human Resource Advisor

Breakfast Assistant

SHE Manager

Delivery Partner Manager, UK/IE Delivery Partner Managers

Restructuring Manager (Solvent Liquidations/MVLs)

Retail Management Graduate Programme

Payroll Advisor

Senior Customer Service Advisor

Health and Safety Advisor

Quality Advisor

I want to receive the latest job alerts for resources advisor in morley

Related Searches

Explore jobs in more locations

Description

Key Responsibilities

Skills, Knowledge and Expertise

About Vintage.com

Jobseeker tools

Employer Tools

Browse

Stay Connected