Care navigator Work, Jobs in Morpeth, Nbl (with Salaries)

Administrator - Neurodevelopmental Single Point of Access
Partnering Health Ltd —Newcastle upon Tyne
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
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Administrator - Neurodevelopmental Single Point of Access
Partnering Health Ltd —Newcastle upon Tyne
Answer inbound calls and assist with queries from patients, representatives, healthcare professionals, and external services. Your key responsibilities will be:
£12.71 an hour
Quick apply

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Administrator - Neurodevelopmental Single Point of Access

Partnering Health Ltd -
Newcastle upon Tyne

Quick apply

Job details

Permanent | Full-time
£12.71 an hour

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Office
Data entry
Time management

Full job description

PHL have an exciting opportunity for an Administrator to join the team working in our new Neurodevelopmental Single Point of Access service on a full time permanent basis.

As a Neurodevelopmental Single Point of Access (SPOA) Administrator, you will play a vital role in supporting the patient care pathway by delivering efficient, compassionate, and professional administrative support within a busy and dynamic healthcare environment.

The role involves managing a high-volume caseload and acting as a key point of contact for patients, families, healthcare professionals, and external services. Core responsibilities include handling inbound and outbound communications, managing referrals checking eligibility documentation, supporting clinical teams with administrative tasks.

Your key responsibilities will be:

Answer inbound calls and assist with queries from patients, representatives, healthcare professionals, and external services.
Screen and direct calls and enquiries to appropriate team members.
Initiate outgoing calls relating to welcomes
Administer and process patient referrals and other patient information accurately and professionally.
Manage shared email inboxes and respond to general non-clinical enquiries.
Maintain organised, secure, and accessible filing and administrative systems.
Record patient observations and escalate concerns relating to patient safety, including safeguarding, to the clinical team.
Acknowledge and assist with patient complaints in line with procedure.
Liaise effectively with GP practices, pharmacies, and other external partner organisations to support coordinated care.
Assist with gathering statistics, reports, and clinical audits.
Adhere to Key Performance Indicators (KPIs) and communicate service delivery issues to management.
Participate in service meetings, improvement initiatives, innovations, and the development of patient information materials.
Carry out all responsibilities in a timely manner to support patients in accessing appropriate care.
Maintain professionalism at all times, adhering to confidentiality, privacy, consent, and information governance requirements.
Demonstrate compassion, empathy, tact, patience, and a non-judgemental approach when supporting individuals from diverse backgrounds and experiences.
Promote a supportive, respectful, positive, safe, effective, and inclusive working environment.

Requirements:

Previous experience within a care navigator or healthcare administration role
Proven experience of providing admin support to a busy team
Experience of working in a multi- disciplinary team
Experience of accurate and reliable data entry
Proficient in Microsoft Office especially Microsoft Excel and Word
Strong organisational and time- management skills, flexible approach to conflicting or unexpected priorities

Pay: £12.71 per hour

Work Location: In person

Quick apply

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