Customer experience advisor Work, Jobs in Mortimer West End, Ham (with Salaries)

Customer Support Advisor
Twofold Limited —Reading
- Up to £25,000 a year
- Full-time
- Customer service
- Salesforce
- Driving
Quick apply
9d
Customer Service Advisor
SSE —Reading
- £29,504 - £34,757 a year
- Part-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee discount
- Gym membership
Customer Experience Advisor - Hybrid
Punter Southall Group —Reading
- Full-time
- Customer service
- Communication skills
- Gym membership
1d
Customer Services Advisor
Halfords —Basingstoke
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
13d
Customer Advisor
Boots —Newbury
- £13.02 - £15.10 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
1d
Sunday Sales Advisor
PetsCorner —Reading
- £10.85 - £12.71 an hour
- Part-time
- Heavy lifting
- Customer service
- IT
- Employee discount
Sales Advisor Rover
PetsCorner —Reading
- £10.85 - £12.71 an hour
- 8 hour shift
- Heavy lifting
- Customer service
- IT
- Employee discount
Customer Service Advisor - Fixed Term Contract
BD —Winnersh
- £25,000 - £38,125 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
Customer Advisor
The AA —Basingstoke
- £24,060 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
2d
Customer Services Advisor
Guildford Borough Council —Guildford
- £30,804 - £33,940 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
7d
Retail Travel Advisor
TUI Group —Newbury
- From £13.09 an hour
- Part-time
- Customer service
- Employee discount
Customer Service Advisor
Barclays —High Wycombe
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
14d
Service Advisor
Marshall Motor Group —Newbury
- £31,958 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Experience Advisor (Student Support Advisor)
The Chartered Institute of Marketing —Cookham
- £26,000 a year
- CRM software
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Automotive Parts Advisor
Yeomans —Basingstoke
- £27,000 - £35,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- Customer service
- Gym membership
- Bereavement leave
Quick apply
Customer Service Advisor
Zentiva Group, a.s. —Guildford
- Full-time
- Sales
- Customer service
- ERP systems
Weekend Sales Advisor
F.Hinds —Basingstoke
- £8.69 - £12.80 an hour
- Weekend availability
- Sales
- Communication skills
Customer Care Advisor
Mint Velvet —High Wycombe
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply
Customer Service Advisor
ArvatoConnect —Datchet
- £27,976 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
5d
Retail Assistant (Opticians)
Boots —Basingstoke
- Weekend availability
- Employee assistance programme
- Employee discount
1d

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customer experience advisor jobs near mortimer west end, ham

Customer Support Advisor

Twofold Limited
Reading

Quick apply

Job details

Full-time
Up to £25,000 a year
9 days ago

Benefits

Company pension
On-site parking

Qualifications

Driving Licence
Customer service
Salesforce
Xero
Numeracy
Driving

Full job description

JOB TITLE: Customer Service Advisor

DEPARTMENT: Head Office

IMMEDIATE SUPERIOR: Director of Business Administration

Job Overview

This role is to provide exceptional customer service to both existing and potential customers of the business ensuring all matters are dealt with promptly and efficiently whilst ensuring the whole process is professionally managed from the beginning to end.

There is a strong requirement to assist and support the Managers in their strategic objectives and daily tasks.

Responsibilities

Provide 1st line customer service by logging and tracking faults on our salesforce from instigation through to resolution.
Co-ordinate engineer diaries effectively and efficiently.
Manage customer communications to arrange engineer breakdown and maintenance visits together with machine installations and collections.
Manage and process customer supplies, parts and consumable orders using Xero to create sales orders and delivery notes.
Generate quotes and correspondence for supplies and maintenance contracts to current and prospective customers.
Liaise and correspond with third party dealers and contract owners.
Update salesforce as required to support engineers and customers.
Manage customer queries, issues, and problems effectively and efficiently.
Assist with licensing and decommission of franking machines.
Assist with contract cancellation negotiations as required.
Shipping parts and supplies to customers and engineers.
Assisting in warehouse with shipping machines and admin tasks.
Regularly update & maintain spreadsheets as required.
General Salesforce administration, including updating customer address, contact and phone number details.
Ordering and maintaining stock levels of engineer parts.
Assist with logging and distributing all incoming sales enquiries and leads.
Assist as required with processing sales orders.
Arrange hotels and flights for engineers as required.
Handle one off tasks and projects that may arise.
Adhere to KPI's.

Skills

Essential

Must be pro-active and show ability to resolve issues and find solutions.
Good administration, numeracy, and literary skills with a keen eye for detail.
Experience of working within a customer service role.
Ability to follow policies and procedures.
Effective communication both oral and written.
Good understanding of UK geography and distribution of major towns and cities.
Full PC literacy on Microsoft software packages.
Experience working in an office.
Must have a can-do attitude and be able to work as part of a team.
Live in Reading.

Preferable

Salesforce and Xero experience preferable.
Driving license preferable.

Salary dependent on experience.

Pay: Up to £25,000.00 per year

Benefits:

Company pension
On-site parking

Application question(s):

Are you based in Reading?

Experience:

Office: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience advisor jobs in mortimer west end, ham

Customer Support Advisor

Customer Service Advisor

Customer Experience Advisor - Hybrid

Customer Services Advisor

Customer Advisor

Sunday Sales Advisor

Sales Advisor Rover

Customer Service Advisor - Fixed Term Contract

Customer Advisor

Customer Services Advisor

Retail Travel Advisor

Customer Service Advisor

Service Advisor

Customer Experience Advisor (Student Support Advisor)

Automotive Parts Advisor

Customer Service Advisor

Weekend Sales Advisor

Customer Care Advisor

Customer Service Advisor

Retail Assistant (Opticians)

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