Application support analyst Work, Jobs in Mottingham, Gtl (with Salaries)

Support Analyst
Palantir —London
- Weekend availability
- Remote
Quick apply
Application Support Analyst
Clarksons —London
- Data analysis skills
- Analysis skills
- Continuous improvement
IT Support Analyst
Proxima —London
- Hybrid work
- Analysis skills
- SharePoint
- Communication skills
8d
Salesforce Application Support Analyst
Business Systems —London
- £50,500 a year
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Annual leave
- Life insurance
Quick apply
9d
Business Analyst
Foresters Financial —Bromley
- Up to £63,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Communication skills
- Employee assistance programme
- Flexible schedule
Test Analyst
Goaco —Dartford
- £41,000 - £45,000 a year
- Full-time
- Java
- Analysis skills
Application Support Analyst
SEFE Securing Energy for Europe GmbH —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
2d
Data Analyst - Business Intelligence
Transport for London —London
- £37,500 a year
- Full-time
- Hybrid work
- Computer Science
- SharePoint
- Communication skills
- Annual leave
- Employee discount
5h
Technical Analyst
Bell Integration —London
- Analysis skills
- Continuous improvement
- Travel
Repairs Analyst
Peabody —London
- £56,037 a year
- Communication skills
9d
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
Application Support Analyst (PA26Q3ASJH102)
SS&C Technologies —London
- Weekend availability
- Spanish
- English
- Databases
School Business and Systems Analyst
Westminster School —London
- £48,000 - £52,000 a year
- Full-time
- In-person
- Communication skills
- School
Quick apply
12d
ICT Technical Analyst
King's College Hospital NHS Foundation Trust —London
- £38,488 - £46,852 a year
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Computer networking
1d
Senior Technical Support Analyst
Trainline —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
13d
Technology Delivery Business Analyst
Bupa —Kingston upon Thames
- Up to £50,000 a year
- Full-time
- Annual leave
- Work from home
Quick apply
9d
Tradefloor Support Analyst
Standard Life —London
- Up to £60,000 a year
- Part-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Annual leave
9d
Applications Support Analyst
Wates —Leatherhead
- SharePoint
- Communication skills
Analyst Developer
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Agile
- Annual leave
- Employee assistance programme
6d
Application Support Analyst - EMEA
Innovative Systems —London
- Full-time
- Spanish
- Computer Science
- English
Quick apply

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Support Analyst

Palantir -
London

Quick apply

Job details

Permanent

Qualifications

Technical troubleshooting
Client engagement
Incident queue management
Ticket management
Ticket management systems
Technical support incident logging
Technical writing
Customer support
Customer interaction
Application support
Root cause analysis
Remote diagnostics

Full job description

Company Description

Palantir Solutions is the largest, independent and dedicated provider of integrated economic and planning products and services to the upstream oil and gas industry with offices in the UK, US, Australia, Canada, Colombia, India and Singapore.

Palantir provides a work environment that is entrepreneurial, fast-paced and varied. Our employees are expected to be pro-active self-starters, comfortable working either independently or as part of a team and commercially minded. Everyone at Palantir takes pride in delivering solutions that exceed client expectations and developing new ideas to enhance our services and products. We are currently recruiting Support Analysts to join our team.

Job Description

Palantir’s support team is not just a software help desk. Palantir Support Analysts engage in deep problem solving primarily related to our industry leading software products. Our diverse products require domain expertise in reserves management, economic analysis, financial forecasting and portfolio management. The majority of cases involve critical thinking and good understanding of the business problem that is to be solved. The main responsibilities of a Support Analyst include the following:

Main Responsibilities

First point of contact for responding to internal and external application support queries, providing exceptional support over both telephone and email channels.
Remotely connect to user’s computers to determine minimal reproduction steps, solving if possible or providing concise details to development for further analysis and resolution.
Appropriately prioritize cases and escalate those of high urgency to the Support Manager.
Ensure protocol is followed according to Palantir’s support policy which includes logging all cases in our ticketing system and respecting SLA response and resolution times.
Foster client relationships that arise from support interactions.
Improve products and processes by identifying reoccurring problems that are reported.
Contribute articles to the technical knowledge base.
Ability to work irregular hours on occasion such as weekends.

Qualifications

Background in technical discipline such as Computer Science, Engineering, Economics, Math, or Physics is preferred with a passion for problem solving.
Ability to communicate effectively with both non-technical users and highly technical users.
Ability to prioritise and balance multiple tasks.
Willingness to research and figure out complex software systems.
Desire to make things more efficient.

Additional Information

We want only the best people for our company. Our people are self-starters, work independently with the latest technology and with an exceptionally intelligent team. Our interviews will require personality, aptitude and skill tests. This is a fantastic opportunity to join a successful and rapidly expanding global organisation.

Quick apply

Refine Your Search

application support analyst jobs in mottingham, gtl

Support Analyst

Application Support Analyst

IT Support Analyst

Salesforce Application Support Analyst

Business Analyst

Test Analyst

Application Support Analyst

Data Analyst - Business Intelligence

Technical Analyst

Repairs Analyst

End User Support Analyst

Application Support Analyst (PA26Q3ASJH102)

School Business and Systems Analyst

ICT Technical Analyst

Senior Technical Support Analyst

Technology Delivery Business Analyst

Tradefloor Support Analyst

Applications Support Analyst

Analyst Developer

Application Support Analyst - EMEA

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