Logistics analyst Work, Jobs in Mottingham, Gtl (with Salaries)

Customer Support Analyst
Plinth —London
- £40,000 - £50,000 a year
- Full-time
1d
Assistant/Associate Supply Chain Analyst - EMEA
Abercrombie & Fitch Co. —London
- Data analysis skills
- Analysis skills
- Bachelor's degree
Operations Analyst, EMEA - Corporate Finance (M&A)
Houlihan Lokey —London
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
10d
EMEA Logistics & Supply Chain Operations Analyst
Bloomberg —London
- Analysis skills
- Continuous improvement
- AI
10d
Supply Chain Analyst
Modo Energy —London
- AI
Financial Analyst, Operations Finance
Amazon UK Services Ltd. - A10 —London
- Full-time
- English
- Analysis skills
- Presentation skills
Global Containerized Ocean Freight Analyst
AIT Worldwide Logistics, Inc. —Colnbrook
- Full-time
- Microsoft Powerpoint
- Bachelor's degree
- AI
- Flexible schedule
3d
Senior Analyst Business Intelligence — 3PL Services Warehouse Operations
Alliance Healthcare —London
- Full-time
- Bachelor's degree
- Machine learning
- AI
Freight Trading Analyst, Asset Book
ExxonMobil —London
- Engineering
- Master's degree
- Analysis skills
Senior Financial Analyst , UK Customer Fulfilment Finance
Amazon UK Services Ltd. —London
- Full-time
- Master's degree
- Bachelor's degree
- Accounting
Freight Trading Analyst
ExxonMobil —London
- Engineering
- Master's degree
- Analysis skills
Payment Operations & Risk Analyst
JINGDONG RETAIL (UK) LIMITED —London
- Analysis skills
- Analytics
Quick apply
2d
Continuous Improvement Analyst – Sales & Distribution
Martin Baker Aircraft Company Ltd —Denham
- Full-time
- Continuous improvement
- No degree
- Analytics
- Annual leave
- Employee discount
Quick apply
Senior Finance Analyst - Operations
Ocado Retail —Hatfield
- Hybrid work
- Continuous improvement
- AI
- Communication skills
Senior Financial Analyst, EU Volume and Mix, Customer Fulfillment Finance
Amazon UK Services Ltd. —London
- Full-time
- Master's degree
- Bachelor's degree
- Accounting
Continuous Improvement Analyst - Sales & Distribution
Martin-Baker —Denham
- Call to connect
- Continuous improvement
- No degree
- Analytics
- Annual leave
- Employee discount
2d
IP Sales & Stock Analyst
Bandai Namco Amusement Europe Ltd. —Richmond
- Full-time
- Employee assistance programme
- Employee discount
Quick apply

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Customer Support Analyst

Plinth
London

Apply Now

Job details

Full-time
£40,000 - £50,000 a year
1 day ago

Qualifications

Technical troubleshooting
Dashboard visualisation
Charity and third-sector experience
Ticket management
Content creation
Customer support
Customer interaction
Root cause analysis
Help desk

Full job description

TLDR: Plinth builds software for charities, foundations and funders. 13,000+ UK organisations use us, we add 7+ clients a month, and we ship constantly. We're hiring someone to own support as a system rather than work a queue. You'll be the first person customers reach, but you'll be judged on whether fewer of them need to reach you next quarter, and on being able to prove it. You'll also own free Plinth, which exists because it's good for the sector and because it's where we learn fastest. A strong first or second job: you'll touch support, product, engineering and operations in your first month.

What you'll own

Your own workload. You start as first responder in Intercom, and your job is to make that role smaller every quarter. Falling volume with rising satisfaction is the metric, not tickets closed
Measurement. PostHog, Intercom and Linear are yours: the ticket tagging that makes volume analysable, the dashboards showing where users get stuck, the view of whether fixes shipped and queries stopped. Right now we can't see our own support data clearly enough to know if we're improving. That's your problem to solve
Free Plinth. Thousands of small charities who could never afford software like this get it anyway, and they test new functionality at volume. You own their experience and argue their case internally, and know when it will make the product better for everyone.
Self-serve. Help articles, in-app guidance, website content and the chatbot behind them. A product with an audience, not a wiki that gets tidied when things are quiet
Support tooling. Find the queries that shouldn't need a human, then build or spec the thing that removes them: a status page, a clearer error message, an automation, a self-serve action. You're expected to spot it, make the case and see it land
The loop into product. Recommendations backed by evidence, not anecdote: here's the query volume, here's the funnel showing where it starts, here's what we change, here's how we'll know it worked. Then follow it until the cause is fixed, not the symptom
Escalation and response. Customers hear back in minutes, not tomorrow, and stay informed until it's genuinely resolved

What we're looking for

You work without handholding. We'll give you context and a clear idea of what good looks like, not a daily list
Repetition bothers you. Answering the same question by hand for the tenth time should feel like a bug you own
You think past the ticket in front of you: why did this reach me at all, and what would stop the next fifty
You reach for a number rather than a feeling. You don't need to arrive knowing PostHog, just to enjoy turning a messy pile of tickets into a chart that settles an argument
You'll advocate for users internally, including the ones who don't pay us
You're properly organised. Tickets, escalations, half-written articles and an invoice query all live at once, nothing quietly dropped
You write clearly and fast, to stressed non-technical people. Warm, unpatronising, honest when something's broken
You've run something yourself: a society, a side project, a process you rebuilt in a part-time job
Charity sector experience and technical confidence are both real advantages

What good looks like after a year

The top recurring queries from your first month no longer exist
Support volume per customer has fallen while the company has grown, and we can see it on a dashboard you built
Anyone at Plinth can answer "are we getting better at support?" in thirty seconds
You can point at paid features that shipped better because free users hit the problems first

Recent graduates welcome. We care more about how you think, write and organise yourself than what you've done before. If you want ownership rather than a narrow lane, this offers more range in a year than most graduate schemes manage in three.

Logistics

Location: London, Old Street (4 days a week in office)
Hours: Full time
Salary: 40-50k depending on experience

Apply Now

Refine Your Search

logistics analyst jobs in mottingham, gtl

Customer Support Analyst

Assistant/Associate Supply Chain Analyst - EMEA

Operations Analyst, EMEA - Corporate Finance (M&A)

EMEA Logistics & Supply Chain Operations Analyst

Supply Chain Analyst

Financial Analyst, Operations Finance

Global Containerized Ocean Freight Analyst

Senior Analyst Business Intelligence — 3PL Services Warehouse Operations

Freight Trading Analyst, Asset Book

Senior Financial Analyst , UK Customer Fulfilment Finance

Freight Trading Analyst

Payment Operations & Risk Analyst

Continuous Improvement Analyst – Sales & Distribution

Senior Finance Analyst - Operations

Senior Financial Analyst, EU Volume and Mix, Customer Fulfillment Finance

Continuous Improvement Analyst - Sales & Distribution

IP Sales & Stock Analyst

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