About the Role
You will be responsible for delivering a high-quality security service, protecting people, property and assets while ensuring full compliance with site procedures and customer expectations.
- To protect the customer's property, people and/or assets by delivering security services in line with the site's published Assignment Instructions (AIs) and any subsequent updates.
- To consistently meet and/or exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), taking full responsibility and accountability for performance and contributing to the ongoing retention of the contract.
- To actively engage in training and continuous self-development to maintain and improve competence within the role.
Main Duties
Operations
- Ensure compliance with all company policies, procedures, and relevant legal and regulatory requirements, as directed by the Security Account Manager and in line with UK legislation and guidance.
- Complete all tasks and duties as outlined in the Assignment Instructions (AIs) to a consistently high standard.
- Regularly review Assignment Instructions to remain up to date with any changes and proactively suggest improvements to enhance service delivery.
- Maintain full compliance with industry and statutory requirements, including holding a valid SIA licence (Security Guarding or Door Supervision), which must be worn at all times whilst on duty. A CCTV (PSS) SIA licence is also required as per customer requirements.
- Complete any additional contractually required training courses.
- Follow all instructions and procedures appropriately, maintaining a professional and cooperative approach.
- Work in a structured, methodical, and organised manner at all times.
Training
- Complete all required training and competency assessments within agreed timeframes.
- Undertake additional training as directed to support ongoing development and improve performance.
- Make effective use of technology to support role requirements and develop knowledge and skills.
- Ensure all licences are renewed in a timely manner (a minimum of 16 weeks prior to expiry).
Security and Health & Safety
- Identify and report any health and safety hazards or concerns immediately.
- Remain vigilant to risks, threats, or changes within the environment and take appropriate action to minimise disruption, loss, or damage.
- Use initiative and escalate concerns where necessary, particularly where situations may become unsafe or threatening.
- Maintain a professional and calm approach when dealing with challenging situations or individuals.
- Accurately record all incidents in a notebook at the earliest opportunity to support reporting requirements.
- Adhere to all schedules and demonstrate commitment to both Mitie and the customer.
- Ensure check calls are completed in line with the timings set within the Assignment Instructions.
- Report all incidents promptly to the Communication Centre and emergency services where applicable.
What we are looking for
- Previous security experience
- Valid SIA Licence (essential)
- SC Clearance (desirable)
Our market-leading benefits package is designed to support your lifestyle and wellbeing.
You will have access to a virtual GP service for you and your household, offering expert advice via phone or video. We also provide financial wellbeing support through Salary Finance, including access to a portion of earned pay before payday and competitive loan options.
Through our flexible benefits platform, Choices, you can tailor your package to suit your needs — including purchasing additional annual leave, critical illness cover, dental care, or discounted technology.
Additional benefits include:
- High street discounts via MiDeals
- Cycle-to-work scheme
- Life cover (up to 4x salary)
- Enhanced pension contributions
- Save-as-you-earn scheme
- Mitie Matching Share Plan (including free share opportunities)
We recognise great work through our Mitie Stars programme, with monthly rewards and an annual top prize of up to £10,000.
We are committed to developing our people, offering a wide range of learning and development opportunities to support career progression.
