Helpdesk operator Work, Jobs in Moulton, Nth (with Salaries)

Helpdesk Operator
Mitie —Northampton
- Overtime
- Customer service
- Microsoft Office
- Communication skills

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Helpdesk Operator

Mitie -
Northampton

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Job details

Permanent | Full-time

Qualifications

Customer service
Microsoft Office
Numeracy
Communication skills
Help desk

Full job description

Helpdesk Operator – Join Our Team!

We are looking for a motivated and customer-focused Helpdesk Operator to join our team.

Working Hours

Thursday to Saturday
12-hour shifts
36 hours per week

This is an office-based role, with overtime opportunities available working from home.

About the Role

We are seeking a friendly, professional, and passionate individual with strong customer service experience to support our busy helpdesk operation. The successful candidate will be responsible for managing incoming phone calls and email requests, supporting employees, and accurately logging information onto our company systems.

As the first point of contact for the Mitie team, you will play a key role in ensuring all requests are handled efficiently and professionally, delivering excellent customer service at all times.

Key Responsibilities

Answer all calls and emails to the helpdesk promptly and professionally
Log and manage requests accurately using internal systems
Ensure timely input and output of all helpdesk data
Schedule tasks and produce relevant reports
Maintain a continuous and efficient flow of requests
Follow Mitie policies, processes, and procedures at all times
Support customers and colleagues while maintaining confidentiality

What We Are Looking For

The ideal candidate will:

Have excellent customer service skills and a professional telephone manner
Be able to work under pressure and meet demanding deadlines
Demonstrate strong attention to detail and accuracy
Have good literacy and numeracy skills
Be confident using Microsoft Office applications
Possess excellent written and verbal communication skills
Have strong planning and organisational abilities
Be capable of managing workloads effectively in a fast-paced environment

If you are organised, proactive, and passionate about delivering high levels of service, we would love to hear from you.

Apply Now

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helpdesk operator jobs in moulton, nth

Helpdesk Operator

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