Manages co-workers and activities of the food and beverage outlets, catering services, while maintaining excellence in quality standards and guest/member relations.
Follows all company policies and procedures, e.g., attendance, timekeeping, dress code, name badge, appearance
Effectively up sells other items on menu, ie: appetisers, desserts, mixed drinks, wine, coffee, etc.
Process orders through the ESP/check order system and serve as appropriate
Checks orders to ensure complete and correct order meets presentation and quality standards. Serves courses at appropriate time intervals. May package orders for take-out.
Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order.
Provide prompt service for all orders
Clear tables and bar as customers are finished and suggests further sales
Totals bill and accept payments and process through ESP system
Maintains and follows sanitation and cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keeps bar and restaurant service area clean by mopping floor, vacuuming carpet, scrubbing sinks, wiping mirrors and counters thoroughly in a timely fashion.
Completes all necessary side work, including filling salt/pepper shakers, separating linen, stocking of shelves and daily tasks as required
Completes opening and closing procedures as per shift
