Job Summary:
The Sales and Patient Coordinator serves as a key liaison between patients and the healthcare/service team. This role is responsible for driving sales, enhancing patient experience, and ensuring smooth coordination from initial inquiry to post-treatment follow-up. The ideal candidate combines strong interpersonal and communication skills with a proactive, service-driven approach to help patients feel informed, supported, and confident in their care journey.
Key Responsibilities:
Sales Responsibilities:
- Promote clinic services and convert inquiries into appointments and sales.
- Understand treatment plans, products, and pricing to confidently present and explain them to patients.
- Meet or exceed monthly sales targets and KPIs.
- Upsell or cross-sell relevant services based on patient needs.
- Maintain accurate sales records and patient information using CRM or clinic management software.
Patient Coordination Responsibilities:
- Welcome patients, answer queries, and guide them through the treatment process.
- Schedule appointments and follow up on consultations, procedures, and aftercare.
- Coordinate with medical professionals and admin staff to ensure timely service delivery.
- Assist with patient registration, documentation, and consent forms.
- Address and resolve patient concerns or escalate appropriately.
Administrative & Reporting:
- Maintain updated patient files, treatment records, and payment statuses.
- Generate daily/weekly reports on sales performance and patient engagement.
- Handle invoicing, billing, and payment collection when required.
- Ensure compliance with patient confidentiality and data protection policies.
Job Type: Full-time
Pay: From £15.00 per hour
Work Location: In person
