Test lead Work, Jobs in Much Hoole, Lan (with Salaries)

Contact Centre Quality Assessor
ENWL —Preston
- £37,670.52 - £44,188.56 a year
- Annual leave
- Employee assistance programme
H&S Coordinator
Dr. Oetker —Leyland
- Full-time
- Free parking
- Annual leave
Project Planner
ENWL —Preston
- Up to £60,000 a year
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Customer Case Manager
ENWL —Preston
- £35,000 - £38,500 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
Flight Test Installation Design Lead
Expleo —Preston
- Remote
- CAD
- Microsoft Office
- Master's degree
Director Defence Technical Excellence College (DTEC) North West
Blackpool & the Fylde College —Bispham
- £65,000 - £70,000 a year
- Free parking
- Annual leave
Head of Facilities Management
dnata —Preston
- Monday to Friday
- Contracts
- Leadership
- Free parking
- Annual leave
10d
Enforcement Officer
HM Prison & Probation Service —Preston
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
1d
Director of Software Testing Services
Dilato AI, Cloud & Software Services Ltd —Liverpool
- £9,500 - £15,500 a month
- Full-time
- Analysis skills
- Leadership
- Communication skills
Quick apply
General Manager
Belong —Birkdale
- £72,224 a year
- Full-time
- Hospitality
- Leadership
- Paid training
- Annual leave
Quick apply
3d
GCSE Maths Tutor @ Fleetwood Town
League Football Education —Thornton Cleveleys
- £35 - £40 an hour
- Education
- Bachelor's degree
- Travel
- Free parking
Quick apply
13d
Dual Fuel Smart Meter Engineer
Smart Choice Metering —Lancaster
- £40,000 - £55,000 a year
- No experience needed
- Electrical experience
- Power tools
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Senior Account Manager
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Hospitality
- Driving
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Senior QA Engineer
Betfred —Warrington
- £40,000 - £50,000 a year
- Full-time
- SQL
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Project Coordinator
M Group —Bootle
- Microsoft Excel
- Microsoft Office
- Project management
- Annual leave
- Work from home
14d
Environments and Release Lead
mydentist —Radcliffe
- Hybrid work
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Missile Test Lead Architect
MBDA —Bolton
- £64,000 a year
- Hybrid work
- Leadership
- Free parking
Head of Maintenance (Fixed Term)
Dr. Oetker —Leyland
- Temporary
- Maintenance
- Free parking
- Annual leave
1d
Senior Quality Operations Manager
Dr. Oetker —Leyland
- Full-time
- Leadership
- Free parking
- Annual leave
20h
Practice Manager
Bupa Dental Care —Garstang
- Full-time
- Patient care
- In-person
- Employee assistance programme
- Employee discount

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Contact Centre Quality Assessor

ENWL -
Preston

Apply Now

Job details

£37,670.52 - £44,188.56 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Full job description

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity: Quality Assessor

To evaluate the customers’ experience as they interact with the customer Colleagues through inbound and outbound calls, email, chat, and social media responses etc and compare this against the Company’s standards of performance matrix and feedback the results

What you'll be doing:

Conduct quality assessments using the Quality Matrix across calls, cases, and webforms, providing timely, constructive feedback and clear improvement actions.
Deliver regular, supportive feedback to Customer Service colleagues to help enhance performance and improve the overall customer experience.
Lead by example, acting as a role model through live and retrospective call listening, identifying opportunities for development and celebrating success.
Share best practice across the team and recognise high performance in an inclusive and encouraging way.
Work in partnership with the Training Adviser to identify development needs, supporting both new starter and refresher training programmes.
Carry out audits to ensure compliance with EGS and relevant standards.
Complete case audits for General Enquiries and Complaints, ensuring accuracy, quality, and consistency.
Identify trends in processes and performance to inform training, coaching, and continuous improvement initiatives.
Review low CSAT scores through end-to-end investigations, providing timely and constructive feedback to Team Leaders and Customer Service colleagues.
Produce regular, accessible reports on quality performance, including actionable recommendations for improvement.
Participate in regular quality calibration sessions to maintain fairness, consistency, and alignment across the team.
Analyse customer sentiment data and investigate areas of low performance to support service improvements.
Collaborate closely with Customer Coaches, Training teams, and Team Leaders to ensure consistency and a shared approach across the contact centre.
Support the embedding of self-evaluation practices alongside Customer Coaches to encourage reflective learning and development.
Regularly review and improve quality assurance processes with Coaches and the Support Services Manager.
Provide flexible support with Team Manager rota requirements where needed.
Contribute to business continuity by supporting the Customer Contact Centre during incidents or peak demand periods (e.g. major events or service disruptions).

What you'll need:

Min of 4 GCSEs including English Language and Mathematics
Experience of customer related systems and processes preferred
Experience of a contact centre environment preferred
Experience of implementing changes to process and or systems desirable

The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.

What we’re offering:

We value your expertise, In return, you’ll receive:

An annual bonus scheme
25 days annual leave increasing with length of service
Private Healthcare
An employee rewards portal offering discounts on several well-known brands
A market-leading contributory pension scheme
Employee assistance programme
Opportunity for professional development through our L&D function.

Our Commitment to Inclusion

We’re proud to foster a workplace where everyone can thrive. We celebrate diversity and are committed to building a team that reflects the communities we serve. We believe that embracing our differences makes us stronger.

If you need any adjustments or support during the application process, please contact our Recruitment Team at [email protected] or call 0845 366 0092 (option 2).

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by SP Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, a Medical Appointment, Disclosure and Barring Service (DBS), and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.

Apply Now

Refine Your Search

test lead jobs in much hoole, lan

Contact Centre Quality Assessor

H&S Coordinator

Project Planner

Customer Case Manager

Flight Test Installation Design Lead

Director Defence Technical Excellence College (DTEC) North West

Head of Facilities Management

Enforcement Officer

Director of Software Testing Services

General Manager

GCSE Maths Tutor @ Fleetwood Town

Dual Fuel Smart Meter Engineer

Senior Account Manager

Senior QA Engineer

Project Coordinator

Environments and Release Lead

Missile Test Lead Architect

Head of Maintenance (Fixed Term)

Senior Quality Operations Manager

Practice Manager

I want to receive the latest job alerts for test lead in much hoole, lan

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