Help Shape the Guest Experience at One of Inverness's Newest Boutique Hotels
At Sweeney Hotels, we're passionate about creating beautifully designed places to stay and delivering memorable guest experiences.
As we prepare to open our newest boutique hotel in Inverness, we're looking for a Guest Experience & Operations Lead to become a key part of our team.
This is an exciting opportunity to join us from the very beginning, helping establish operational standards, shape the guest experience and play an important role in the growth of the Sweeney Hotels brand.
No two days are the same. This is a varied role combining guest experience, operational coordination and the opportunity to work across multiple areas of a growing boutique hospitality business.
About the Role
This is much more than a traditional reception position.
Working within our modern self check-in model, you'll lead the day-to-day guest experience while coordinating housekeeping, maintenance and the smooth operation of the property.
You'll become the main on-site point of contact for guests during our busiest operational periods, ensuring every arrival is welcoming, every room is guest-ready and every stay reflects the high standards our brand is known for.
Shortly after opening our accommodation, we'll also be launching an exciting food and beverage concept. As part of a small, collaborative team, you'll work closely alongside our Food & Beverage colleagues, providing support during agreed peak trading periods while maintaining clear ownership of the guest accommodation experience.
Key Responsibilities
You'll play an important role in the day-to-day operation of the hotel, including:
- Delivering exceptional guest experiences from arrival through to departure.
- Providing a welcoming on-site presence during key guest arrival periods.
- Supporting guests before, during and after their stay.
- Coordinating housekeeping to ensure all rooms are prepared to brand standard.
- Completing daily quality inspections across bedrooms and guest areas.
- Coordinating maintenance issues and contractor visits.
- Responding promptly and professionally to guest enquiries.
- Managing guest reviews and identifying opportunities for continuous improvement.
- Supporting influencer, VIP and marketing stays.
- Sharing local recommendations and helping guests experience the very best of Inverness and the Highlands.
- Maintaining exceptional presentation standards throughout the property.
- Working collaboratively with the Food & Beverage team, providing support during agreed peak trading periods to deliver an outstanding overall guest experience.
Working Pattern
- Permanent position.
- 30 hours per week across five days.
- Weekend working forms part of the rota.
- During the launch phase, shifts will typically be scheduled between 2:00pm and 8:00pm, reflecting peak guest arrival times.
- As occupancy patterns develop, working hours may evolve to ensure staffing continues to align with guest demand and operational requirements.
As our food and beverage operation launches, you'll become part of a collaborative hotel team where departments work closely together. While your primary responsibility will remain guest experience and accommodation operations, there will be opportunities to broaden your hospitality experience by supporting colleagues during busy trading periods.
We're Looking For Someone Who...
- Is passionate about delivering exceptional hospitality.
- Loves creating memorable guest experiences.
- Is organised, proactive and enjoys solving problems.
- Communicates confidently with guests, colleagues and contractors.
- Takes pride in maintaining exceptionally high standards.
- Is comfortable working independently and taking ownership.
- Enjoys working within a growing business where no two days are the same.
What Will Make You Stand Out
Experience in one or more of the following areas would be advantageous:
- Hotels, hospitality, tourism or serviced accommodation.
- Coordinating housekeeping or operational teams.
- Liaising with contractors or suppliers.
- Using hotel Property Management Systems (PMS).
- Premium customer service environments.
- Food & Beverage, cafés, resturants or bars.
- Knowledge of Inverness and the Scottish Highlands.
- First Aid qualification.
- Personal Licence Holder qualification (or willingness to obtain one).
Pay: £15.00-£16.50 per hour
Benefits:
- Company pension
- Employee discount
Work Location: In person
