Logistics associate Work, Jobs in Musselburgh, Eln (with Salaries)

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Customer Service Associate

UPS -
Edinburgh

Apply Now

Job details

Permanent | Full-time
12 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft Outlook
Logistics
English
Czech
Computer skills
Communication skills

Full job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
To provide an enhanced level of customer services and operational support. Customer Service Associates will deal with shipment specific and other service-related issues.

Marken, UPS Healthcare Precision Logistics, the Clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Job Location: Marken UPS, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW

Work Schedule: Monday to Friday, 40 hours per week. Various shift patterns, weekend and bank holiday working as required.

Essential Requirements: Fluency in English and Czech

Responsibilities:

Booking and processing booking requests within the Marken internal database, generating and verifying shipping documentation where applicable
Monitoring all shipments daily to ensure that shipments are collected and delivered within agreed time frames
Working with customers internal and external on a daily basis, with the aim of developing an excellent working relationship
Working with shippers to ensure that collection requirements are met and that they are kept informed at all times during the process
Liaise with all relevant departments withing the Global and Domestic Marken network to ensure all customer requirements are met
Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times
Entering clinical trial sites into the Marken internal database
Answering and dealing with general telephone and email requests from external customers and internal departments and colleagues
Preparing, verifying and distributing country specific project documentation
Attending customer meetings and teleconferences when required

Qualifications:

High school diploma, GED, or International equivalent
Fluency in Czech and English is essential for this role
Strong written and verbal communication skills
Multi-tasking abilities
Working knowledge of Microsoft Word, Excel, Access, and Outlook
Willing to work flexible hours and overtime on occasion
Good working knowledge of computers
Thorough understanding of the aviation and airline networks
Excellent communication skills and ability to influence others
Excellent problem solving and prioritization skills
Team player mentality with ability to work on own initiative
Flexibility in working hours, including weekend and bank holidays when required

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Apply Now

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