Customer support coordinator Work, Jobs in Nacton, Sfk (with Salaries)

Export Customer Service Co-ordinator
WEC Lines UK Ltd —Felixstowe
- From £24,454 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
13d
Customer and Operational Services Coordinator
DFDS UK & Ireland —Felixstowe
- £25,000 - £29,000 a year
- 8 hour shift
- Travel
- Employee assistance programme
- Employee discount
Quick apply
6d
Inside Sales Coordinator
Samskip —Ipswich
- Hybrid work
- Communication skills
- Annual leave
3d
Customer Service Coordinator - Part Time
PPG —Stowmarket
- Part-time
- Customer service
- Microsoft Office
- IT
Quick apply
6d
Sales Order Coordinator
Huntress —Sudbury
- £26,500 - £28,000 a year
- Monday to Friday
- Customer service
- Microsoft Office
- Administrative experience
Apprentice Hire & Sales Coordinator
GAP Group —Leiston
- £15,311 - £16,224 a year
- Full-time
- Sales
- IT
- Communication skills
- Annual leave
Cash Sale Coordinator (Maternity Cover)
Tarmac —Colchester
- Employee discount
11d

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Export Customer Service Co-ordinator

WEC Lines UK Ltd
Felixstowe

Quick apply

Job details

Permanent | Full-time
From £24,454 a year
13 days ago

Benefits

Free parking
Company pension
Private medical insurance
Employee discount
Life insurance
Sick pay

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Customer service
GCSE
Supply chain
Logistics
Microsoft Office
Transportation management systems
Communication skills

Full job description

Job Purpose

The main purpose of this role is the day-to-day handling of Export shipments sailing from the UK on WEC Lines Deep or Short Sea services.

The successful candidate will be responsible for delivering excellent customer service, ensuring customers are kept informed throughout the shipment process, and supporting the smooth and efficient movement of cargo.

Key Responsibilities

Deliver a high standard of customer service via telephone and email, handling enquiries, resolving issues, and managing customers professionally
Build and maintain strong customer relationships to support customer retention and identify opportunities for the commercial team
Coordinate bookings with overseas offices and keep customers updated on shipment progress
Arrange collections, deliveries and container releases with customers and transport team
Book deliveries in Odyssey (WEC system) and provide accurate information to our internal transport team for them to liaise with hauliers direct to secure deliveries
Work closely with the transport department to maximise operational efficiency while maintaining customer satisfaction
Monitor deliveries and collections, proactively communicating delays, late runners or delivery issues to customers and stakeholders
Arrange re-bookings or alternative solutions where required
Complete manifests accurately and within required timescales, liaising with overseas agencies where necessary
Communicate vessel delays, rollovers, and schedule changes to UK customers and ensure amendments are completed promptly
Carry out operational tasks accurately and within agreed deadlines, including deliveries, collections and merchant haulage requests
Maintain up-to-date knowledge of internal systems, shipping services, legislation, and maritime regulations
Work collaboratively with colleagues across departments to ensure a “best-in-class” customer experience
Proactively communicate with other departments to ensure ‘best-in-class’ customer service
Develop positive working relationships with head office teams, overseas agencies, suppliers, and customers
Support continuous improvement by identifying ways to enhance customer service and operational processes
Issue invoices for UK charges through Odyssey and ensure payment is received from non-credit customers
Ensure all release requirements are meet prior to cargo release, including payment confirmation, Bills of Lading, Customs clearance, and Letters of Indemnity where applicable
Handle customs clearance information on behalf of the customers
Provide holiday and absence cover for colleagues when required
Carry out any other duties reasonably requested by the business

Skills and Experience

Good understanding of Import/Export shipping procedures
Knowledge of Deep Sea and/or Short Sea shipping operations
Basic understanding of Customs procedures
Experience using port systems such as Destin8 and CNS
Professional and confident telephone manner and e-mail etiquette
Excellent customer service and communication skills
Strong written and verbal communication abilities
High attention to detail and accuracy in data entry
Ability to work under pressure and manage multiple priorities
Organised and able to work independently as well as part of a team
Good working knowledge of Microsoft Office, including Word, Excel and Outlook

Pay: From £24,454.00 per year

Benefits:

Company pension
Employee discount
Free parking
Life insurance
Private medical insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in nacton, sfk

Export Customer Service Co-ordinator

Customer and Operational Services Coordinator

Inside Sales Coordinator

Customer Service Coordinator - Part Time

Sales Order Coordinator

Apprentice Hire & Sales Coordinator

Cash Sale Coordinator (Maternity Cover)

Other jobs to consider

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