Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
The Director of Services & Delivery is a strategic, customer-centric leader responsible for delivering high-quality services and measurable business outcomes across EMEA and APAC. This role combines financial accountability, operational excellence, and inclusive team leadership to ensure strong customer success and sustainable growth in a Utilities & Energy technology environment.
Own financial performance, including revenue, margin optimization, forecasting, and cost management, with an accountable and data-driven mindset.
Lead and develop Services and CSSD delivery teams, fostering an inclusive, high-performing, and agile culture focused on quality, accountability, and innovation.
Act as the voice of the customer, ensuring feedback and insights influence product roadmap, service evolution, and strategic priorities.
Ensure contractual, regulatory, and governance compliance, minimizing risk while maintaining operational excellence and trust.
Ensure all efforts are closely aligned to the global Customer Success framework and business processes, driving consistency and effectiveness, while incorporating regional flexibility and intentional design to ensure customer objectives are met.
Strong financial and commercial acumen, including revenue ownership, margin management, and cost optimization.
Experience building and leading high-performing, diverse teams with a focus on coaching, accountability, and inclusion.
Ability to work cross-functionally with Sales, Product, Finance, Legal, and Operations to align priorities and deliver results.
Advanced degree (e.g., MBA) or relevant certifications in operations, delivery, or program management.
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Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [email protected].
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com
