Helpdesk agent Work, Jobs in Nantwich, Chs (with Salaries)

Driver Liaison - Ellesmere
BCA Automotive —Ellesmere Port
- Microsoft Excel
- Microsoft Office
- Communication skills
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Driver Liaison - Ellesmere
BCA Automotive —Ellesmere Port
Co-ordinate with handling agents at collection points as well as customers at delivery points to resolve any Driver delays experienced.
Quick apply

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Driver Liaison - Ellesmere

BCA Automotive -
Ellesmere Port

Quick apply

Job details

Permanent

Qualifications

Microsoft Excel
Microsoft Office
Communication skills

Full job description

About The Role

Role Overview:

Based at BCA Automotive’s Ellesmere Port Depot, the Driver Liaison will work as part of the transport allocation team, assisting with load building and allocating work to a pool of Drivers, plus assisting in trafficking Drivers to achieve the required customer service level in relation to deliveries being made on time.

Reporting to the Allocation Team Leader, the post holder’s key responsibilities will be:

Co-ordinating the most efficient use of the nominated Drivers by daily contact and updating Vision with the current information to improve Driver utilisation.
Responsibility for maximising Drivers’ available hours whilst staying within working time legislation.
Monitoring and manage Driver performance against expectations and challenge inefficiencies or poor practices.
Highlight to the Team Leader any productivity concerns with individuals.
Update the helpdesk team on all likely failed or late deliveries.
Monitor Driver adherence to best practice through use of vehicle tracking system.
Agree daily with the wider team priorities and changes to Driver patterns required to achieve volume and lead time requirements.
Co-ordinate with handling agents at collection points as well as customers at delivery points to resolve any Driver delays experienced.
Ensure communication with Drivers takes place daily to confirm workload and expected achievement timescales.
Plan Drivers to arrive for scheduled maintenance on time and in line with compliance requirements.
Ensure any Driver downtime is minimised and acted upon to resolve.
Monitor Driver loading achievement to ensure the full allocated load is taken on every occasion.
Route the Drivers in such a way to minimise any empty miles incurred.
Ensure each driver despatches/delivery accepts work real time, keeping Vision updated.
Any other duties that are reasonably assigned to you.

Person Specification:

The ideal candidate will possess/ be;

Minimum of 5 GCSEs (or equivalent) grade A-C, including English and Maths.
Experience in a Driver Liaison, Traffic Planning, Allocation role or similar.
Experience dealing with internal and external customers.
A good knowledge of UK geography.
A good understanding of Drivers’ working time legislation.
Proficient user of Microsoft Office, particularly Excel.
Excellent verbal and written communication skills.

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Driver Liaison - Ellesmere

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