At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Leonard Brothers Vets, Nantwich is seeking an enthusiastic and organised Practice Manager to join our thriving small animal practice. This is an exciting opportunity to play a key role in the day-to-day running of a well-established clinic, working alongside an experienced Practice Director and Clinical Director to support both our team and clients.
If you are an experienced people manager looking for your next challenge in a busy, friendly veterinary practice, this is a fantastic opportunity to make a real impact within a successful and growing team. If you're passionate about people, enjoy creating efficient systems and want to help lead a dedicated veterinary team, we'd love to hear from you.
Our modern practice is equipped with excellent facilities and supported by a highly experienced team. We are a training practice that provides clinical colleagues with the support they need to develop and thrive. Across our three branches, we have 13 Veterinary Surgeons, including 2 Clinical Directors, alongside an experienced nursing and support team and an approachable Director of Practice. Our focus is on delivering exceptional care to clients while helping colleagues grow in their careers.
Located in Nantwich, the practice benefits from excellent transport links to Chester, Shrewsbury, Crewe and the surrounding areas, making it a great place to live and work.
As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership to ensure efficient day-to-day running, strong team performance and an outstanding client experience.
You’ll be responsible for operational delivery, people management and compliance, while supporting the practice to achieve its performance, quality and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
Working Pattern
- 40 hours per week across 5 days, Monday to Friday
- No out-of-hours commitments
Key Responsibilities
- Day-to-day operational management of the practice
- Leadership, development and support of the practice team
- HR administration and people management
- Financial administration, reporting and budgeting support
- Client communication and customer service excellence
- Practice administration and compliance
- Supporting business performance and continuous improvement initiatives
You are an experienced people and operations manager with strong leadership capability. You’ll bring:
- Proven experience in a management role, ideally within healthcare, veterinary or service-led environments
- Strong people management skills, including performance management and team development
- Good operational and organisational capability, with the ability to manage competing priorities
- Experience handling complaints, change and complex situations with confidence
- Strong communication and stakeholder management skills
- Strong administrative and financial management abilities
- A proactive, positive and solutions-focused approach
- Veterinary industry experience is highly desirable, although candidates with transferable management experience from other sectors will also be considered
At inspiring vet care, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:
- A key leadership role with responsibility for operational performance and team culture
- Clear career pathways with progression opportunities into senior practice or regional leadership roles
- Ongoing learning and development via the IVC Evidensia Academy to support leadership and professional growth
- A collaborative, values-led culture focused on care, community and continuous improvement
- 6.8 weeks’ holiday including bank holidays
- Private medical insurance
- Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
- Cycle to Work and Green Car schemes (eligibility applies)
- Retail discounts and cashback offers
- Reduced-cost veterinary care for your own pets
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Up to £35,000 DOE
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
