Cost analyst Work, Jobs in Narborough, Lec (with Salaries)

Service Desk Analyst
Leicestershire Partnership NHS Trust —Leicester
- £28,392 - £31,157 a year
2d
Finance Analyst
NEXT —Leicester
- From £35,000 a year
- Call to connect
- Microsoft Excel
- Communication skills
- Free parking
- Employee discount
3d
Cost and Data Analyst
Joseph Gallagher Limited —Rugby
- Full-time
- Civil engineering
- Microsoft Excel
- Engineering
- Employee assistance programme
Asset Management Analyst
Warwick Nub News —Leamington Spa
- £400 a day
- Oracle
15h
Logistics Continuous Improvement Analyst
XPO Logistics —Gotham
- £35,000 a year
- Microsoft Excel
- SQL
- Analysis skills
- Employee discount
Quick apply
Senior Pricing Analyst
Hastings Direct —Leicester
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Python
- Annual leave
Business Analyst – Oracle Fusion Finance Systems (Lead I - Business Analysis)
UST Global —Leicester
- Oracle
- Analysis skills
- Continuous improvement
1d
Business Analyst - Oracle Fusion Financials_ Leicester (Lead II - Software Engineering)
UST Global —Leicester
- Oracle
- Analysis skills
- Continuous improvement
1d
Senior People Systems & Data Analyst
Unipart —Nuneaton
- £40,000 - £49,000 a year
- Analysis skills
- Employee assistance programme
Quick apply
11d
Joules Assistant Finance Analyst
NEXT —Market Harborough
- Full-time
- Microsoft Excel
- In-person
- Free parking
- Employee discount
Joules Finance Analyst (Product & Trade)
NEXT —Market Harborough
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
- Free parking
- Employee assistance programme
Senior Margin Optimisation Analyst
RS Group —Corby
- Hybrid work
- Microsoft Excel
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
8d
Senior Business Intelligence Analyst
RS Group —Corby
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Vibration Analyst
Advanced Technology Services —Kettering
- Remote
- Customer service
- Maintenance
- Continuous improvement
Senior Business Analyst (Data)
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Azure
- APIs
- Agile
Senior Business Analyst
LRQA group —Chelmsley Wood
- Remote
- Agile
- Business
- Communication skills
11d
Business Change Manager
TESTQ Technologies —Leicester
- £56,500 - £70,000 a year
- Full-time
- English
- Analysis skills
- Project management
Quick apply
10d
Transport Analyst (Fixed Term)
Givaudan —Swadlincote
- Temporary
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
- Employee assistance programme
Finance Analyst Apprentice - Coventry
RWE Offshore Wind —Coventry
- From £25,000 a year
- Full-time
- Analysis skills
- Travel
- Accounting
2h
Finance Analyst Apprentice - Coventry
RWE AG —Coventry
- From £25,000 a year
- Full-time
- Analysis skills
- Travel
- Accounting
3h

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Service Desk Analyst

Leicestershire Partnership NHS Trust -
Leicester

Apply Now

Job details

£28,392 - £31,157 a year
2 days ago

Qualifications

Full job description

Job Overview

Band 4 Service Desk Analyst

The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion, or to pass or escalate to the appropriate person. All calls are to be logged whilst doing so. They will be responsible for communicating complicated IM&T issues to non IM&T staff/suppliers.

The post holder will need to operate within a busy call centre environment and will need to ensure that they follow procedures that have been developed.

The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post may require flexible working hours, based upon the service requirements of the HIS client base.

Act as first point of contact for HIS Service endusers on the customer service desk.
Answer, log and manage all calls, emails and faxes to the Service Desk.
Work within SLA/OLA requirements, ensuring issues are owned and progressed to resolution.
Maintain and contribute to the HIS knowledge base.
Analyse and resolve complex IM&T queries, including software and hardware configuration.
Support clients with account management, GP connections, desktop issues, mobile phones and application software across Trust sites and other organisations per SLA.
Process user account and VPN forms following set procedures.
Ensure issues are resolved within SLA or escalated to secondline support.
Maintain IT systems and user accounts, ensuring accurate access and contributing to IM&T improvements.
Follow up resolutions to ensure user satisfaction.
Liaise with internal teams, thirdparty engineers and suppliers to ensure timely responses.
Assist in managing the Service Desk application, including user accounts, categories and call allocation.
Meet quality and performance targets set by Service Delivery Management.
Escalate incidents to external support agencies when required.
Promote and comply with the organisation’s equal opportunities policy.

This job description is not exhaustive and may be reviewed and amended in consultation with the post holder.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Apply Now

Refine Your Search

cost analyst jobs in narborough, lec

Service Desk Analyst

Finance Analyst

Cost and Data Analyst

Asset Management Analyst

Logistics Continuous Improvement Analyst

Senior Pricing Analyst

Business Analyst – Oracle Fusion Finance Systems (Lead I - Business Analysis)

Business Analyst - Oracle Fusion Financials_ Leicester (Lead II - Software Engineering)

Senior People Systems & Data Analyst

Joules Assistant Finance Analyst

Joules Finance Analyst (Product & Trade)

Senior Margin Optimisation Analyst

Senior Business Intelligence Analyst

Vibration Analyst

Senior Business Analyst (Data)

Senior Business Analyst

Business Change Manager

Transport Analyst (Fixed Term)

Finance Analyst Apprentice - Coventry

Finance Analyst Apprentice - Coventry

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