Helpdesk team manager Work, Jobs in Naunton, Gls (with Salaries)

Helpdesk Team Manager
Arcus FM —Cirencester
- Up to £31,930 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Annual leave
Quick apply
5d
1st Line Team Leader
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Customer service
- Work from home
- Employee assistance programme
Quick apply
20h
Shift Supervisor (Gluten Free Blend, C Shift Nights)
Newly Weds Foods —Banbury
- £51,690.69 a year
- 12 hour shift
- Microsoft Powerpoint
- Computer literacy
- Engineering
Quick apply
Senior Ticketer
Audley —Witney
- £27,000 - £32,000 a year
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
6d
Client Retention Manager
Vergo —Gloucester
- Microsoft Office
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply

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1st Line Team Leader
Commercial —Cheltenham
Oversee SLA attainment and ensure adherence to our customers contractual obligations. You will also have experience with the technologies listed below, ideally…
£30,000 - £38,000 a year
Quick apply
20h
SARC Team Leader
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
To offer a welcoming, safe and confidential environment for the victim and their families, attending the centre.
£39,959 - £48,117 a year
11d

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Helpdesk Team Manager

Arcus FM -
Cirencester

Quick apply

Job details

Full-time
Up to £31,930 a year
5 days ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Word
Customer service
Microsoft Office
Analysis skills
Supervising experience
Maths
Relationship management
Contracts
IT
Leadership
Communication skills
Time management

Full job description

We are now seeking for a Team Manager to join us on a permanent basis at our Cirencester site.

Leading a team of colleagues to provide front line support for our customer. Managing individual performance and being part of a wider management team.

Supervise and manage the effective receipt, processing, and scheduling of both reactive and planned maintenance work orders.
Act as an escalation point, reporting to the Operations Manager and deputising when required.
Lead weekly team huddles and provide feedback to the Management Team on actions and outcomes.
Work with Senior Management to ensure effective handovers between shifts, delivering a consistent and seamless service.
Contribute to the development and implementation of robust departmental processes to maintain a high-quality service for internal and external customers.
Support Heads of Department in identifying areas for improvement and preparing performance reports as required.
Collaborate with Team Managers to ensure operatives are appropriately trained, coached, and supported to achieve agreed objectives and personal goals.
Provide support for ad hoc activities and seasonal projects as required.
Build and maintain strong relationships with field teams and key contacts within FM service providers to support the closure of outstanding actions.
Deliver accurate, concise daily reporting on work order resolution in line with agreed KPIs.
Promote and ensure behaviours across the team align with Arcus Values.
Manage people and performance to ensure customer availability, including rota management, annual leave, absence, and overtime in line with company policies.
Conduct regular one-to-one meetings and performance reviews with direct reports.
Celebrate success by recognising strengths and sharing best practice across the team.

Essential Experience & Knowledge

A minimum of 5 GCSEs at grade C/4 or above, including English and Maths.
Strong understanding of FM and support services contracts, including performance measurement and monitoring.
Knowledge of FM operations, including web-based systems, IT best practices, industry trends, and customer service principles.
Experience supervising teams within a call centre or customer service environment.
Proven experience working in a professional customer services setting.
Demonstrable evidence of influencing positive change within a call centre or customer service environment.

Desirable

Understanding and experience of the retail industry.

Skills & Competencies

Excellent verbal communication skills with a confident and professional telephone manner.
High levels of accuracy and precision in written communication.
IT literate, with experience using MS Office, particularly Word and Excel.
Strong administration and time management skills.
Ability to manage, motivate, and develop staff, including through periods of change.
Ability to delegate effectively, work under pressure, and meet tight deadlines.
Strong leadership skills, with the ability to inspire, motivate, and influence positive change.
Effective process and performance management capabilities.
Strong problem-solving and analytical skills to support sound decision-making.
Excellent relationship management skills, with a collaborative and team-focused approach.

VALUES & BEHAVIOURS

Driven, confident, and commercially aware, with a proactive, professional, and approachable ‘can‑do’ attitude.

When you join us you will receive:

Salary: up to ££31,930 depending on experience
4% bonus, subject to achievement of targets
25 days annual leave + Bank Holidays.
Group personal pension scheme of matched contributions between 5% and 6%
Life Assurance
Funded Training Sponsorship Scheme
Discounts, vouchers, and financial aid programs

Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.

Quick apply

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helpdesk team manager jobs in naunton, gls

Helpdesk Team Manager

1st Line Team Leader

Shift Supervisor (Gluten Free Blend, C Shift Nights)

Senior Ticketer

Client Retention Manager

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