Location
Norwich City Hall / Hybrid
Contract end date
23/06/2026
Salary band
£36,363 - £39,152 (pro-rata, per annum)
DBS requirement
Position does not require a DBS check
To support the strategic delivery of Norwich City Council’s corporate and member priorities by leading the development and implementation of effective internal and external communications and engagement.
This role ensures clear, consistent, and engaging messaging across all channels – fostering strong stakeholder relationships, enhancing public understanding and engagement with council services and initiatives.
The postholder will provide expert communications advice and guidance to senior leaders, elected members and other key stakeholders as necessary.
Actively participate in managing relationships with internal and external stakeholders through a range of channels including the media, social media, consultation platforms, council publications, SharePoint intranet and the council’s website.
- Work collaboratively and support other colleagues to deliver team plans, service plans, directorate plans and the council’s most strategic document – ‘We are Norwich’ (often referred to as the organisation’s ‘corporate plan’).
- Take a collaborative approach within the communications team and across all service areas to provide colleagues, members and other key stakeholders on the best way to use your skills for their projects.
- Manage relationships with internal and external stakeholders, including media, partners, and the public.
- Represent the council in joint communications with public sector and partner organisations.
- Providing crisis communications advice and support to the council.
- Consider the reputational impacts to the council in all that you do in order to advise officers and members and inform your own communications activities.
- Providing expert advice and support to members and officers, including the leader of the council, chief executive, and other senior leaders. This can involve:
- Researching and creating briefing packs
- Drafting quotes for senior members and officers
- Writing and contributing to speeches
- Providing advice and guidance for crisis communications
- Preparing members and officers for media interviews and other public forums
- Support the communications manager by working within and across the team towards shared plans and goals.
- Contribute actively to the delivery of team plans and service objectives by aligning individual work with broader strategic goals.
- Experience of developing and delivering internal and external communications campaigns across a range of traditional, social and digital channels.
- Experience of working with a range of internal and external clients and stakeholders.
- Experience of creating communications content and materials including press releases, social media, web content, video, publications.
- An understanding of communications measurement and evaluation.
- An ability to continually assess priorities and deliver high quality work to deadline.
- A good understanding of graphic design and the ability to work with designers on a brief.
- A good understanding of media relations/management.
- A sound understanding of working in a political environment.
- Strong IT skills.
- Degree in communications, marketing, journalism, PR, related field, or equivalent professional qualifications.
- Previous experience in journalism, marketing, PR, social media management or digital communications.
Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.
To find out more about working and living in Norwich Home | Work in Norwich.
The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK
We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.
The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.
We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
- All employees are eligible to join the Local Government Pension Scheme (LGPS)
- Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
- In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
- Norwich City Council supports its employees through the provision of occupational health and employee assistance support
