Here at CitySuites, we believe a great guest experience starts with a beautifully prepared room. We are looking for a dedicated and enthusiastic Housekeeping Assistant to join our housekeeping team at the weekends and help us deliver exceptional stays every day.
Born on the site of the once iconic Manchester Exchange railway station, CitySuites I and CitySuites II Aparthotels embody the very spirit of the city, standing tall as a testament to the forward-thinking essence of Manchester. Our 5* apartments are a sanctuary amidst the chaos, allowing our guests to navigate the city with ease.
Along our journey, we’ve immensely proud to have launched Embankment Kitchen, our modern seasonal restaurant and bar, as well as Embankment Café Co., offering artisan coffees and freshly made cakes and sandwiches. Our sophisticated meeting and event spaces have grown too, hosting everything from board meetings to launch parties, and even wedding receptions.
We’re made up of brilliant people, who care deeply, have a passion for their craft, an obsession for the best, and an altogether extraordinary spirit. We love this space, and we work hard to make sure our residents love it as much as we do. We’re proud to be a part of the CitySuites story.
As a Housekeeping Assistant, you will be responsible for maintaining cleanliness and order in guest rooms, public areas, and other hotel facilities. This role ensures that all guest rooms are prepared to the highest standards for guest satisfaction and comfort.
As a Housekeeping Assistant, you will play a key role in delivering excellent customer service and creating a welcoming and clean environment for hotel guests.
Key Responsibilities:
Cleaning and Preparing Guest Rooms:
- Clean and sanitise guest rooms, including dusting, vacuuming, making beds, and replenishing towels, linens, and toiletries.
- Ensure that all furniture and fixtures are properly cleaned and maintained.
- Check for any maintenance issues and report them to the supervisor.
- Replenish amenities in the room, including soap, shampoo, toilet paper, and other items as needed.
- Public Area Cleaning:
- Maintain cleanliness in hallways, elevators, restrooms, and other public spaces.
- Ensure cleanliness of floors, windows, and surfaces in high-traffic areas.
- Guest Service:
- Provide courteous and friendly service to all hotel guests, responding to requests in a timely and professional manner.
- Address guest concerns related to room cleanliness or amenities and resolve any issues promptly.
Inventory Management:
- Maintain cleanliness and organization of housekeeping carts and supplies.
- Report any low inventory of cleaning supplies or linens to the supervisor.
- Safety and Hygiene:
- Follow all health and safety guidelines, including proper handling of cleaning chemicals and tools.
- Adhere to hotel policies related to guest privacy, security, and room access.
- Reporting:
- Report any lost and found items to the housekeeping supervisor or manager.
- Keep track of room status (vacant, occupied, ready) and ensure that rooms are cleaned and ready for check-in as per schedule.
- General Housekeeping:
- Assist in deep cleaning tasks as assigned, such as carpet cleaning, window washing, or moving heavy furniture.
- Assist with special cleaning requests for VIP guests or special events.
Competencies and Skills:
- Basic knowledge of cleaning techniques, products, and equipment.
- Strong attention to detail and a commitment to maintaining cleanliness.
- Good communication skills and ability to interact effectively with guests and team members.
- Respond to guest requests promptly and courteously.
- Demonstrate a positive and proactive attitude toward work and guests.
- Work efficiently and effectively within the team to meet departmental goals.
- Ability to work effectively in a team-oriented environment and assist colleagues as needed.
- Punctual, responsible, and dependable with a strong work ethic.
- Ability to work efficiently in a fast-paced environment while maintaining high standards.
- Knowledge of housekeeping procedures, safety regulations, and cleaning equipment.
- Friendly, approachable, and confident in interacting with residents, guests, employees, and visitors at all levels.
- Passion for the hospitality industry.
- Personal integrity, with the ability to work in an environment that demands excellence.
Job Types: Part-time, Permanent
Work Location: In person
