Technical support engineer Work, Jobs in Nelson, Lan (with Salaries)

Support Engineer
Ping Technology Labs LTD —Manchester
- £30,000 - £45,000 a year
- Full-time
- SQL
- APIs
- In-person
- Language training provided
- Employee discount
Quick apply
4d
Technical Support Engineer L1 (Full-time)
Probado Ltd —Huddersfield
- £26,000 - £30,000 a year
- Full-time
- Azure
- Microsoft Office
- Analysis skills
- Work from home
- Gym membership
Quick apply
5h
Technical Support Engineer
Northern Care Alliance NHS Foundation Trust —Rochdale
- £32,073 - £39,043 a year
- Full-time
- Engineering
- Annual leave
6d
ICT Engineer
ABBEY ICT LTD —Blackburn
- Up to £30,000 a year
- Full-time
- Windows
- IT
- In-person
- Free parking
- Employee discount
Quick apply
Solutions Engineer
Clarus Software (ClarusWMS) —Manchester
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
End User Support Engineer I
Arch Capital Group Ltd. —Manchester
- Full-time
- Azure
- Customer service
- Windows
Technical Support Officer in Engineering
TAMESIDE COLLEGE —Ashton-Under-Lyne
- £12,746 a year
- Full-time
- Communication skills
- Employee discount
8d
Technical Support Specialist - Mechanical Engineering
Terberg DTS —Elland
- Driving
- Automotive diagnostics
- Employee assistance programme
- Employee discount
Quick apply
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Azure
- Windows
- AWS
EUC engineer (9 month FTC)
Rotork —Manchester
- Full-time
- Remote
- Travel
- Warehouse experience
- IT
Quick apply
Service Desk Engineer x2
General Medical Council —Manchester
- £30,179 - £35,400 a year
- Monday to Friday
- Hybrid work
- Employee assistance programme
- Employee discount
8d
Service Desk Engineer
Shawbrook —Manchester
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Associate Installer Support Engineer (Dutch Speaking) - Fixed Term Contract
Tesla —Manchester
- Customer service
- Engineering
- English

More jobs to discover

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Technical Support Engineer L1 (Full-time)
Probado Ltd —Huddersfield
Answer questions and solve problems for customers regarding product operation. Communicate verbally with customers and co-workers. Tier 1: 1 year (required).
£26,000 - £30,000 a year
Quick apply
5h
Technology Device Management Engineer
JDSPORTS —Bury
Attend weekly team meetings and project progress meetings as required, providing updates on operational and project activities inline with the technical roadmap…
Quick apply

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technical support engineer jobs near nelson, lan

Support Engineer

Ping Technology Labs LTD
Manchester

Quick apply

Job details

Full-time
£30,000 - £45,000 a year
4 days ago

Benefits

Casual dress
Free flu jabs
Company pension
Language training provided
Company events
Employee discount
Transport links
Bereavement leave
Referral programme
Sick pay

Qualifications

Technical support
SQL
Zendesk
REST
APIs
AI
Communication skills
Python

Full job description

Support Engineer (Customer Success / Technical Support)

Python, REST APIs, SQL
Manchester City Centre (Deansgate) – In-person, 5 days per week
Full-time
Salary between £30,000-45,000 (Dependent on experience and skill set)

About the role

We’re hiring a Junior–Mid Level Support Engineer to own customer success and build our support function from the ground up at a fast-growing proxy infrastructure company used by web-scraping, automation, and agentic AI companies worldwide.

We support thousands of customers across 200+ countries, process 15+ billion proxy requests per month, and handle petabytes of data flowing through our network.

We’ve grown bootstrapped to $2M ARR with +318% YoY platform sign-up growth — and we’re just getting started.

Right now, support runs through the founder. Your job is to change that. You’ll own the entire customer experience — from onboarding and KYC to technical troubleshooting and documentation — and build the tooling and processes that let us scale toward a 24/7 support team. This isn’t a ticket-answering job; it’s a build-the-function job that happens to include answering tickets.

This is a fast-paced, high-ownership startup environment. We move quickly, ship frequently, and expect you to learn fast, take responsibility, and make decisions without waiting for permission.

You’ll gain hands-on experience with support tooling and automation, API integration, KYC and identity verification, trust and safety, and the processes behind a SOC 2 attestation.

What you’ll be doing

Support customers across chat, email, and tickets — proxy integration, connection and blocking issues, billing and account queries
Build internal tooling and automations using APIs to speed up support tasks
Reduce ticket volume at the source by improving customer flows and UX
Own and improve customer-facing documentation and troubleshooting guides
Manage ticket triage and evaluate AI tooling for deflection and auto-triage
Run customer onboarding and KYC flows (iDenfy), including manual review edge cases
Handle abuse reports, AUP enforcement, and account suspensions
Feed ticket themes and pain points back into product decisions

What we’re looking for

Must have

1–3 years experience in a technical support, customer success, or similar role
Basic Python (or similar) for automation and working with APIs
Comfortable with REST APIs and reading API docs independently
Basic SQL for pulling customer data and debugging
Excellent written communication — clear, concise, and empathetic
Comfortable handling sensitive customer data (PII) responsibly
Comfortable working in-person in Manchester, 5 days per week
Strong ownership mindset — happy being the first person in the function

Nice to have

Experience with support platforms (Intercom, Zendesk, Plain, Front, Help Scout)
Familiarity with proxies/networking (residential vs ISP vs datacenter IPs, sessions, geotargeting)
Experience with identity verification tools (iDenfy, Sumsub, Onfido, Persona, Veriff)
Experience with AI support tooling (Intercom Fin, Zendesk AI) or OpenAI/Anthropic APIs
Trust and safety or abuse-handling exposure
Familiarity with SOC 2 or compliance platforms (Vanta, Drata, OneLeet)
Experience writing documentation in Mintlify, GitBook, or Notion
Willingness to relocate in the future is a plus. We plan to relocate our head office to London within the next few years, and compensation would be reassessed as part of any relocation.

What you’ll get

Salary between £30,000-45,000 (Dependent on experience and skill set)
High ownership from day one
The chance to build a support function from scratch
A steep learning curve and rapid growth
A young, ambitious team building a fast-growing company
Clear path toward leading the support team

How to apply

Send a short note on why you’re interested
Examples of customer-facing writing or any support/tooling you’ve worked on
GitHub or project links if available
Apply via Indeed platform.

Job Type: Full-time

Pay: £30,000.00-£45,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Employee discount
Free flu jabs
Language training provided
Referral programme
Sick pay
Transport links

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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technical support engineer jobs in nelson, lan

Support Engineer

Technical Support Engineer L1 (Full-time)