Location Wilmslow, Cheshire
Hours 35 hours per week, Including weekend working
Package £24,500 per annum + enhanced benefits & rewards
Basis Permanent
About us
We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed, offering stunning community living.
We have an exciting new opportunity for a Concierge to be based at our Chapelwood development in Wilmslow. Our Chapelwood development rivals a smart hotel with wellness centre, gym, guest suite and restaurant.
About our role
As a Concierge, you are the face of our community, ensuring a seamless luxury experience for our residents. You will balance high-end hospitality with rigorous site safety and operational compliance.
Key responsibilities
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Act as the primary interface for residents, fostering a warm community atmosphere while conducting welfare checks and handling sensitive information with professional boundaries.
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Be the first point of face-to-face contact, supporting the residents in providing information about what’s on in the area, enquires, requests
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Ensure on-site safety by conducting regular patrols, monitoring CCTV, managing secure access, and acting as the first responder for emergency situations.
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Monitor the building’s M&E (Mechanical & Electrical) systems and perform basic troubleshooting of apartment fixtures to ensure the development runs seamlessly.
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Coordinate with sales, management, and contractors to ensure the exclusive guest suite and spa facilities are fully operational and maintained to high standards.
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Induct and oversee onsite service providers, including housekeeping, landscaping, and maintenance teams.
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Maintain precise logs for health & safety compliance, maintenance reporting, and daily handovers.
Additional information
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You will work on a rota basis with shifts between 08:00 - 20:00 in varied shifts working across a 7 day rota. There may be times where you are required to attend training or company related events at site and/or other locations.
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At Pegasus, the safety and wellbeing of our residents are our highest priorities. Therefore, this role is subject to an Enhanced DBS check (we handle the application and cost for this).
About you
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Proven experience within a luxury residential property setting
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Educated to GCSE standard grade C or above, or equivalent in Maths and English, or with hospitality / property related vocational qualifications
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Effective written and verbal English communication skills, ensuring all inquiries and administrative tasks are handled with accuracy and professionalism
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Strong IT skills are essential, knowledge of Google Workspace is an advantage
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Well presented and highly professional
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Flexible and well organised with the ability to use initiative and remain calm under pressure
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Knowledge of the local area and events including but not limited to restaurants, theatre scene, parkland, clubs and societies will be highly advantageous
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Experience of working a similar shift pattern is desirable but not essential.
Invested in your wellbeing
At Pegasus Homes, we believe an effective work-life balance requires support across three key elements. By joining our team you will enjoy a comprehensive benefits package.
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FInancial Wellbeing Contributory pension with enhanced employer input, Life Assurance, a Company Discounts Portal, and a Refer-a-Friend scheme.
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Mental Wellbeing Enhanced annual leave (with a holiday buying scheme), two paid volunteering days per year, and a comprehensive Employee Assistance Programme.
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Physical Wellbeing A Health Cash Plan, 24/7 Virtual GP access, and discounted gym memberships.
Your recruitment journey
Our team personally reviews every application. Depending on the role, the process typically involves a telephone screening call, followed by one or two interview stages (virtual and/or in-person). We always encourage a site or office visit so you can experience life at Pegasus Homes firsthand. We promise to keep you updated throughout your journey.
We are an inclusive employer and welcome applications from all backgrounds. Please let us know if you require any reasonable adjustments during the process.
Note: Applicants must currently possess the right to work in the UK.
If you have the skills and experience we’re looking for, we’d love to hear from you!
