Join ADHD360 Revolution!
- Role: Fulfilment Co-ordinator
- Location:- Nettleham/Lincoln
- Salary: £30,886.61
- Hours: 40 per week
- Monday to Friday 9am - 5pm
About Keys Health
Keys Health is a division of Keys Group and is made up of ADHD360, Autism 360 and Mable.
ADHD360 and Autism 360 diagnose, treat and empower those living with Neurodiversity to unlock their potential and live brighter lives. Mable delivers a complimentary speech and language therapy that supports a range of communication challenges through schools and privately.
Our mission is simple (but mighty): to make neurodiversity something to celebrate, not hide. Help us make every patient’s journey the best it can be.
Job Summary:
The Fulfilment Coordinator is responsible for supporting the efficient release, booking, and fulfilment of patient assessments while working towards monthly performance targets. Working under the direction of the Fulfilment SME, the role ensures assessments are processed accurately and efficiently, while supporting patients and clinicians to access and manage their assessments.
The role plays a key part in the day-to-day operation of fulfilment activities, including managing inboxes, resolving queries, coordinating changes, and maintaining high standards of accuracy and service. The Fulfilment Coordinator may also support other teams across the business to ensure the smooth delivery of assessment services.
Essential Duties and Responsibilities:
Operational Delivery & Quality
- Ensure the release, booking and fulfilment of patient assessments, ensuring work is completed accurately, efficiently and within agreed timescales.
- Conduct quality assurance checks to make sure that all assessments are correctly booked and filled.
- Contribute to identifying opportunities to improve efficiency, consistency and service delivery.
Training & Development
- Support new and existing team members
- Assist with the smooth running of the academy and help facilitate moving assessment for clinical training
- Ensure the timely releasing of supervisions and sending out drumbeats to new clinical starters
Data, Reporting & Service Improvement
- Support the Fulfilment SME with data requests and any additional requirements.
- Ensure KPIs and timeframes are met when working on tables.
- Maintain accurate records and ensure data integrity across fulfilment systems.
- Contribute to service improvement initiatives by providing open and honest feedback to enhance operational performance.
Patient & Stakeholder Experience
- Ensure fulfilment activities support a seamless and positive experience for patients and clinicians.
- Build effective working relationships with clinicians and internal departments to support efficient service delivery.
- Ensure patient and company employees emails are responded to within agreed timeframes
- Promote ADHD360's values and contribute to a culture of professionalism, collaboration and continuous improvement.
Skills & Knowledge
- Experience working in a fast-paced administrative or operational environment.
- Proficient in Microsoft Office, particularly Outlook, Excel and Teams, with the ability to learn new systems quickly.
- Strong understanding of administrative processes, quality standards and data accuracy.
- Experience using operational data and performance metrics to monitor and improve service delivery.
- Knowledge of GDPR, confidentiality and information governance requirements.
- Excellent written and verbal communication skills.
Benefits: -
- 33 days holiday (including bank holidays) plus the option to buy more with our purchase holiday scheme
- Your birthday off, because nobody should work on their special day!
- Enhanced pension contributions above the statutory minimum
- Enhanced family-friendly benefits, including maternity, adoption, shared parental and paternity pay, plus paid fertility leave
- Training & Development Opportunities, helping you grow your skills, confidence, and career
- Flexible Working Approach, empowering you to balance work and life in a way that works best for you with remote or hybrid roles available
- DBS check paid for by us
- Electric Vehicle Scheme to help you make the switch to greener driving
- Blue Light Card discounts
- Medicash healthcare plan
- Wellbeing support whenever you need it
- Cycle to Work Scheme, making it easier (and more affordable) to get active, save money, and commute sustainably
- My Staff Shop access, giving you exclusive discounts and savings on hundreds of top brands
- Employee Assistance Programme offering confidential advice and support
- 12.5% discount on Keys Health services for you and your family
- Exclusive use of our ADHD360 holiday home near Alton Towers for a fun-filled getaway
- , plus paid fertility leave
- Training & Development Opportunities, helping you grow your skills, confidence, and career
- Flexible Working Approach, empowering you to balance work and life in a way that works best for you with remote or hybrid roles available
- DBS check paid for by us
- Electric Vehicle Scheme to help you make the switch to greener driving
- Blue Light Card discounts
- Medicash healthcare plan
- Wellbeing support whenever you need it
- Cycle to Work Scheme, making it easier (and more affordable) to get active, save money, and commute sustainably
- My Staff Shop access, giving you exclusive discounts and savings on hundreds of top brands
- Employee Assistance Programme offering confidential advice and support
- 12.5% discount on Keys Health services for you and your family
- Exclusive use of our ADHD360 holiday home near Alton Towers for a fun-filled getaway
- Company celebration events, because successes are worth celebrating together
Pay: £30,886.61 per year
Work Location: In person
