customer service advisor out of hours Work, Jobs in nettleham (with Salaries)

Customer Service Advisor Out of Hours
Civic Recruitment Limited —Lincoln
- 12 hour shift
- Customer service
- Microsoft Office
- Maths
Quick apply
Customer Sales Advisor
Halfords —Lincoln
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
11d
Service Advisor
Pentagon Motor Group —Lincoln
- Up to £30,000 a year
- Monday to Friday
- Customer service
- In-person
- Office experience
- Employee assistance programme
- Employee discount
Quick apply
Customer Advisor
Pavers —Lincoln
- £13.00 - £13.50 an hour
- 8 hour shift
- Employee discount
Quick apply
14d
Dispenser
Boots —Lincoln
- £13.92 - £16.64 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
Aftersales Advisor
Read Hyundai Lincoln —Lincoln
- £25,500 - £36,000 a year
- Full-time
- Sales
- Customer service
- Driving
Quick apply
3d
Parts consultant, telesales advisor
Pentagon Motor Group —Lincoln
- £28,500 a year
- Temporary
- Customer service
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Senior Health & Safety Advisor
GXO Logistics —Newark-on-Trent
- Up to £39,000 a year
- Full-time
- Annual leave
- Employee assistance programme
Senior Health & Safety Advisor
Currys —Newark-on-Trent
- £45,000 a year
- Full-time
- Employee discount
Apprentice Retail Sales Assistant
Superdrug —Louth
- £9.75 an hour
- Sales
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
Optical Assistant
Boots —Newark-on-Trent
- Weekend availability
- Travel
- Employee assistance programme
- Employee discount

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Customer Service Advisor Out of Hours

Civic Recruitment Limited
Lincoln

Quick apply

Job details

Fixed term contract

Qualifications

Customer service
Microsoft Office
Maths
IT
Communication skills

Full job description

3-month contract position with a local authority

Summary

This is a 3-month contract position with a local authority, serving as the first point of contact for the County Council’s out-of-hours service. The role is crucial in managing urgent and sensitive calls related to social care and other council services. It requires handling enquiries efficiently and accurately while providing a high level of customer care to residents, professionals, and stakeholders during evenings, nights, weekends, and public holidays.

Responsibilities

Handle inbound calls as part of the out-of-hours service, including emergency contacts related to Adult and Children’s Social Care.
Record, assess, and accurately process sensitive information from the public and professionals such as police and healthcare services.
Provide appropriate advice, signposting, and escalation in line with procedures.
Respond to enquiries related to a range of council services, including housing repairs, libraries, and other local services.
Maintain accurate and detailed records of all interactions using internal systems.

Requirements

Essential Experience Required
- Previous experience in a customer service, call centre, or contact centre environment.
- Experience handling sensitive or complex enquiries, ideally within social care, housing, or public services.

Essential Qualifications Required
- Good standard of education (GCSEs or equivalent), including English and Maths.
- Strong IT skills, including Microsoft Office and general computer systems.
- Excellent communication and interpersonal skills.

Additional Information

Working hours: 25 hours per week
Location: 36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX, United Kingdom
DBS Required
This is an Out of Hours position, handling a mixture of Social Care and Corporate calls. Shifts include working overnight (12 midnight until 8 am), evenings, weekends, and all public holidays. Core hours are Monday-Thursday 17:30-08:00 & Friday to Monday 17:30-08:00.
Interviews will be held at Lancaster House, Orchard Street, LN1 1XX.
We operate on a bi-weekly schedule.

The role closes soon, apply ASAP.

To act as the first point of contact for County Council’s out-of-hours service, handling urgent and sensitive calls relating to social care and other council services.

Quick apply

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customer service advisor out of hours jobs in nettleham

Customer Service Advisor Out of Hours

Customer Sales Advisor

Service Advisor

Customer Advisor

Dispenser

Aftersales Advisor

Parts consultant, telesales advisor

Senior Health & Safety Advisor

Senior Health & Safety Advisor

Apprentice Retail Sales Assistant

Optical Assistant

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