Response officer Work, Jobs in New Forest, Ham (with Salaries)

Complaints Assistant
New Forest District Council —Lyndhurst
- £31,161 - £34,654 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
4d
Neighbourhood Planning Officer - Fixed term for two years
New Forest District Council —Lyndhurst
- £40,174 - £44,472 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Student Liaison and Security Officer
Brockenhurst College —Brockenhurst
- £31,220 - £33,285 a year
- Full-time
- Childcare
- Communication skills
- Free parking
- Employee assistance programme
Information Governance and Complaints Manager
New Forest District Council —Lyndhurst
- £59,530 - £65,089 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
13d
MARITIME OPERATIONS OFFICER
Ambrey —Southampton
- Full-time
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Mobile Response Officer
OCS Group —Poole
- £13.45 an hour
- Weekend availability
- Communication skills
Quick apply
11d
Historic Environment Adviser
Forestry Commission —Lyndhurst
- £33,854 a year
- Full-time
- Microsoft Office
- Presentation skills
- IT
Works Supervisor - Habitat Restoration
Forestry Commission —Lyndhurst
- £30,105 a year
- Full-time
- Microsoft Office
- Supervising experience
- Presentation skills
Customer Service Advisor - Portsmouth
HM Revenue and Customs —Portsmouth
- £28,016 a year
- Part-time
- Hybrid work
- Customer service
- Basic maths
- No experience needed
- Annual leave
- Work from home
4d
Cell Culture Scientist
UK Health Security Agency —Salisbury
- £28,547 - £33,196 a year
- Part-time
- Laboratory experience
- Presentation skills
- No degree
13d
Security Officer
Mitie —Southampton
- £13.96 an hour
- Full-time
- Communication skills
- Employee discount
Scientist
UK Health Security Agency —Porton
- £28,547 - £33,196 a year
- Part-time
- Data analysis skills
- Laboratory experience
- Presentation skills
5d
Animal Technician
UK Health Security Agency —Salisbury
- £28,547 - £33,196 a year
- Part-time
- Computer literacy
- Laboratory experience
- English
13d
Leisure Partnership Officer
BCP Council —Bournemouth
- £30,518 a year
- Microsoft Excel
- Microsoft Outlook
- Travel
1d
Project Support Officer (fixed term appointment 18 months)
Maritime and Coastguard Agency —Southampton
- £30,485 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
Diagnostic Research Scientist
UK Health Security Agency —Salisbury
- £33,422 - £40,731 a year
- Part-time
- Data analysis skills
- Laboratory experience
- Presentation skills
4d
Business Development Manager - Children's Residential
SGS Care Ltd —Salisbury
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Business development
Quick apply
9d
Relief Security Officer
First Response Group —Southampton
- £12.71 an hour
- Part-time
- Driving
- Communication skills
Quick apply
14d
Adult Social Care Contact Officer - 2 posts - Fixed term to January 2027
BCP Council —Bournemouth
- £30,518 a year
- Microsoft Word
- Microsoft Outlook
- Computer literacy
11d
Regulatory Programme Management Officer
Maritime and Coastguard Agency —Southampton
- £35,663 a year
- Part-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
5d

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Complaints Assistant

New Forest District Council -
Lyndhurst

Apply Now

Job details

Full-time
£31,161 - £34,654 a year
4 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service
Microsoft Office
IT
Communication skills

Full job description

Salary

£31,161 - £34,654 per annum (pay award pending)

Contractual hours

Basis

Full time

Region

South

Job category/type

Housing

Date posted

12/06/2026

Are you an enthusiastic and well-organised individual looking to make a real difference to our tenants?

We are seeking an enthusiastic and well-organised person to support the Council’s housing complaints service. You will help ensure complaints, enquiries and service requests are recorded accurately, progressed efficiently and responded to in a clear, professional and customer-focused way.

About you

You are an organised, detail-orientated person who can manage multiple priorities while remaining calm and professional. You understand the importance of listening carefully, handling sensitive information appropriately and helping customers receive clear and timely responses.

Are confident using databases, spreadsheets and digital case management systems.
Can build positive working relationships with colleagues, managers, contractors and external partners.
Can work under pressure, deal with sensitive issues and remain courteous when handling challenging conversations.
Have a positive, can-do attitude and take pride in providing a helpful and professional service.

About the role and the team

You will join a supportive housing team and play an important role in helping the Council respond to complaints and enquiries relating to housing services. The role will involve keeping accurate records, monitoring deadlines, coordinating information and supporting officers to deliver fair, timely and well-evidenced responses.

Duties will include:

Recording and maintaining accurate complaint and enquiry information on housing systems.
Acknowledging complaints and supporting the preparation of clear written responses.
Monitoring complaint timescales, response deadlines and follow-up actions.
Liaising with colleagues, managers, contractors and partner organisations to gather information.
Handling telephone, email and face-to-face contact in a professional and customer-focused way.
Supporting residents, including vulnerable customers, to understand the complaints process.
Helping identify learning from complaints and maintaining accurate records for reporting and service improvement.

You have:

Demonstrable ability to use IT systems and Microsoft Office.
The ability to organise your workload, manage competing deadlines and seek guidance when required.
The ability to work under pressure and deal with sensitive or confidential information appropriately.
The ability to interpret information, identify key issues and maintain accurate records.
The ability to use sound judgement and escalate matters where appropriate.
Excellent written and verbal communication skills, with the ability to write clearly and sensitively.

Whilst previous experience of working in housing, complaints, customer services or administration is desirable, we are very interested to receive applications from individuals who can demonstrate transferable skills and a commitment to providing excellent customer service.

What’s in it for you?

As part of our commitment to being a supportive and people‑centred employer, we offer a range of benefits designed to help you thrive both in and outside of work:

£31,161 - £34,654 per annum (pay award pending)
24 - 26 days plus bank holidays, rising by an additional week’s leave after 5 years of continuous local authority service
Hybrid working, with flexibility across our sites, and home working
Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)
Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice
Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers
Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories
A values‑led organisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness)
Access to learning and development opportunities to support your growth
A supportive, inclusive culture, where everyone is welcomed and valued

We are proud to be a Disability Confident Employer and offer a range of active staff networks, including:

Equality, Diversity & Inclusion (EDI) Group
LGBTQ+ Network
Women’s Network
Early Careers Network
Neurodiversity Network

Please note, this post is subject to a basic DBS check

About us

At NFDC we recognise that every colleague - whether in operational, frontline, or office‑based roles - plays a vital part in delivering high‑quality services to our communities. We are committed to creating a supportive and inclusive environment where people feel valued for the work they do and the strengths they bring.

We aim to foster a culture where people feel confident to share ideas, contribute their expertise, and develop through meaningful conversations with their managers and supported learning opportunities. Whilst we have our corporate values, LEAF Learning Empathy Ambition Fairness, we understand that different teams work in different ways, and we want our values to be lived in ways that make sense locally while staying true to our shared purpose as an organisation.

We want colleagues to thrive, which is why we promote wellbeing, balance, and opportunities for learning and progression. Our values guide how we work together and how we support each other to be confident, capable, and adaptable.

Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC

Please note: You’ll likely be aware that as part of the ongoing Local Government Reorganisation (LGR), the current organisation will transition into a new operating structure from 1 April 2028. It is important that applicants understand how this may affect their employment should they be successful. You will find attached a useful LGR update sheet at top of this advert.

If you’re interested

Please see the candidate booklet for more information about working at the Council and the job description.

If you are passionate about making a difference, committed to delivering excellent public services, and looking for a place where you can develop and continue to grow, we would be delighted to receive your application.

Closing Date: Midnight Wednesday 1st July 2026
Interview Date: 9th / 10th July 2026

Apply Now

Refine Your Search

response officer jobs in new forest, ham

Complaints Assistant

Neighbourhood Planning Officer - Fixed term for two years

Student Liaison and Security Officer

Information Governance and Complaints Manager

MARITIME OPERATIONS OFFICER

Mobile Response Officer

Historic Environment Adviser

Works Supervisor - Habitat Restoration

Customer Service Advisor - Portsmouth

Cell Culture Scientist

Security Officer

Scientist

Animal Technician

Leisure Partnership Officer

Project Support Officer (fixed term appointment 18 months)

Diagnostic Research Scientist

Business Development Manager - Children's Residential

Relief Security Officer

Adult Social Care Contact Officer - 2 posts - Fixed term to January 2027

Regulatory Programme Management Officer

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