Operations manager Work, Jobs in New Forest (with Salaries)

Operations Manager
Churchill Retirement PLC —Ringwood
- Training & development
- Time management
- Annual leave
- Employee assistance programme
Regional Operations Manager
Averna —Christchurch
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Team management
- Flexible schedule
Quick apply
Regional Operations Manager
Evri —Southampton
- £45,000 - £50,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
2d
Group Operations Manager
GKN Aerospace —East Cowes
- Continuous improvement
- Mentoring
- Organisational skills
Operations Manager
CC Towing Services Ltd —The Alresfords
- From £40,000 a year
- Full-time
- Team management
- Organisational skills
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
2h
Operations Manager
Bournemouth Oceanarium —Bournemouth
- £32,000 - £38,000 a year
- Weekend availability
- Organisational skills
- In-person
- Training & development
- Employee discount
- Sick pay
Despatch and Facilities Manager
Royal Yachting Association —Southampton
- £51,000 - £54,000 a year
- Full-time
- Hybrid work
- Communication skills
- Gym membership
- Life insurance
Quick apply
Operations Director
Churchill Retirement PLC —Ringwood
- Weekend availability
- Sales
- Customer service
- Business development
Operations Manager - Property Services
SNG (Sovereign Network Group) —Hurn
- £52,000 - £61,000 a year
- Full-time
22h
Operations Manager
Now Student Living —Bournemouth
- £40,000 - £47,000 a year
- Full-time
- Sales
- Business development
- Team management
- Health & wellbeing programme
- Sick pay
Quick apply
2d
Operations Resourcing and Capacity Manager
Quilter —Southampton
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
4h
Customer Operations Manager
Royal Mail Group —Sandown
- £45,888 - £50,476 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Sick pay
5h
Maritime Operations Officer
Ambrey —Southampton
- Full-time
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager
DPD Group UK —Portsmouth
- Up to £54,000 a year
- Weekend availability
- Team management
- Communication skills
- Free parking
Quick apply
2d
Production Manager
Proptech Aero Ltd —Lee-on-the-Solent
- £58,000 - £68,000 a year
- Full-time
- Maintenance
- Continuous improvement
- Mentoring
- Free parking
Quick apply
Group Operations Manager
The Nici —Bournemouth
- Full-time
- Hotel
- Travel
- Leadership
- Employee discount
Quick apply
Business Operations & Compliance Manager
Loadbalancer.org Ltd —Portsmouth
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Inventory control
- Project management
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Postal Operations Assistant Manager
Clarke Willmott LLP —Southampton
- Management
- Supervising experience
- Continuous improvement
Operations Manager – EMC & Wireless Testing
Caged Tigers South Ltd —Southampton
- £70,000 - £80,000 a year
- Full-time
- Engineering
- Analysis skills
- Mentoring
Quick apply
Senior Operations Manager - Fashion Ecommerce / Retail
Glassworks London —Wilton
- Full-time
Quick apply

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Operations Manager

Churchill Retirement PLC -
Ringwood

Apply Now

Job details

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service call handling
Stakeholder liaison
Complaint handling
Change leadership
Management reporting
Training & development
Team motivation leadership
Time management
Rota coordination

Full job description

Job title: Operations Manager

Location: Office based at Careline Support Ltd, in Ringwood

Careline Support Ltd are now recruiting for an Operations Manager to lead our call centre team in Ringwood, Hampshire.

Reporting to the Commercial Director, you will be a seasoned Manager, able to encapsulate our vision for growth and take us forward.

Our busy team have already seen continuous and rapid growth since launching in January 2020, with our Careline Operators providing a dedicated telephone service for emergencies and non-emergencies around the clock, to retired Homeowners right across the UK.

About the role

As Operations Manager you will have overall accountability for operational and alarm receiving functions, Operators, Supervisors and Real-time Managers. Your remit will encompass the operational efficiency of the call centre, resource levels, management of colleagues and compliance, ensuring that the call centre meets high quality call standards, reporting, complaints handling and database administration.

Key responsibilities for this role will include:

Continual organisational change, leadership and improvement to exceed customer expectations
Effective management and monitoring of operational KPIs and performance, forecasting and informing business strategy
Analysis and reporting on key deliverables
Driving operational team standards, motivating and coaching for high performance
Resource planning, overtime management and shift optimisation
HR responsibilities such as performance and absence management, recruitment and training
Complaints escalation; conducting operational client review meetings where necessary
Liaison with key stakeholders at all levels including customers, internal colleagues, suppliers and Executive Board
Insight into external marketing influences, competitors and opportunities, continually ensure the website is fit for purpose and support with new business development
Budget holder

About you

Most importantly, your CV will demonstrate that you are a highly accomplished Manager with in-depth experience of call centre operations.

It would be advantageous if your background includes experience of a Careline or Telecare function but this is not essential.

In addition, you will be able to:

Provide clear direction, inspire, motivate and coordinate teams
Develop people through delegation, empowerment and coaching
Quickly understand complex issues, use rational judgment with a methodical approach, being solutions oriented
Collaborative and communicative in style with an excellent standard of written and spoken English
Sound financial awareness and numerical ability
Demonstrate excellent time management, prioritization and ability to multi-task
Self-motivated, driven and resilient to meet and exceed targets and objectives
Robust nature, able to work under pressure
Flexible and creative, able to adapt quickly within a growing and changing marketplace with great commercial acumen
Role-model and ambassador for Careline Support

Your rewards

Competitive salary
Company car or car allowance
25 days annual leave, plus Bank holidays
Extra day off on your Birthday
BUPA private medical insurance for yourself and partner
Life assurance (2x salary)
Health screening
Eye care vouchers
John Lewis vouchers for expectant parents
Reward card
Employee Assistance programme
Rewards for colleague, client and land referrals
Group pension scheme
Opportunities for CPD and career progression across the group

About us

As part of the Churchill Retirement group of companies, Careline Support Ltd provides a telephone support service to over 11,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

We are looking for the very best person to join our business and be part of the next exciting chapter. If you feel you have the skills and attributes to make a difference and lead our team, apply today!

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