Temporary - 8 month Fixed Term Contract covering maternity leave
Location: London
Hours: Full time, 5 days a week, 10 hours a day, 08:00 - 18:00
Pay: £15.63 ph
Are you a professional and customer-focused Receptionist looking to join a prestigious commercial site in the heart of the City of London? We are seeking an enthusiastic individual to become the face of our client's business, delivering an exceptional visitor experience while supporting the daily operation of a busy corporate reception.
Working alongside the Site Manager and Loading Bay Officer, you will play a key role in creating a welcoming, safe, and efficient environment for visitors, contractors, and employees.
About the Role:
- Deliver a first-class reception service, providing a warm, professional welcome to all visitors, staff, and contractors.
- Manage incoming calls and enquiries efficiently, ensuring a positive customer experience at every interaction.
- Control visitor access, carrying out sign-in procedures and ensuring compliance with site security protocols.
- Respond promptly and professionally to customer queries, resolving issues wherever possible.
- Complete administrative duties, records, and documentation accurately and within required timescales.
- Maintain a clean, organised, and professional reception area, taking ownership of the front-of-house environment.
- Support site safety and security by remaining vigilant, monitoring activity, and responding appropriately to incidents and emergencies.
- Assist with building events, visitor management, and any additional operational duties required by site management.
Why Join Us?
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
- Access to an Online GP for you and your dependents.
- Financial support
- Discounts on hundreds of retail sites
- Progression opportunities – many of our team go on to senior and site management roles
- A welcoming, respectful team culture
- Uniform and full induction provided
- Cycle to Work scheme
What we are looking for:
- Proven ability to deliver outstanding customer service in a front-of-house, hospitality, or reception environment.
- Excellent verbal and written communication skills with a professional and friendly approach.
- Strong interpersonal skills with the ability to build positive relationships with visitors, clients, and colleagues.
- Basic IT skills and confidence using email, Microsoft Office, and administrative systems.
- Ability to remain calm, confident, and professional when dealing with busy periods, incidents, or challenging situations.
- High standards of personal presentation, professionalism, and attention to detail.
- Reliable, punctual, and dependable with a strong work ethic and commitment to attendance.
- Ability to work effectively both independently and as part of a team while supporting a positive workplace culture.
Desirable Qualifications
- SIA Licence.
- First Aid at Work Certificate.
- Previous experience within a corporate, commercial, or professional services reception environment.
Interested? Apply now and secure your future with us!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.
