We are seeking an experienced and proactive Lead Clinical Administrator to support the delivery, administration, and operational requirements of the Oakhaven Community Nursing Team. This key role will lead and coordinate high-quality administrative provision across our clinical services, ensuring efficiency, accuracy, and compassionate support at all times.
Job Title: Lead Clinical Administrator
Location: Lymington, Hampshire
Hours: 37.5 hours per week, Monday to Friday, 9:00am – 5:00pm (30-minute unpaid break)
Salary: £31,200 per annum
Closing Date: 28 June 2026
Start Date: Mid to late August 2026
About the Role
As Lead Clinical Administrator, you will play a vital role in ensuring the smooth and effective running of clinical administrative services. You will lead a team of administrators, drive best practice, and support clinical colleagues and directors in delivering high-quality patient services.
Key responsibilities include:
- Leading, managing, and supporting the administrative team to deliver a flexible, responsive, and high-quality service across all clinical functions
- Overseeing clinical administrative systems and processes to ensure they are efficient, compliant, and continuously improved
- Supporting Directors and senior clinicians with the organisation, preparation, and accurate minuting of meetings
- Handling complex and sensitive information, including patient data, in a confidential and secure manner
- Building strong working relationships with internal teams and external stakeholders, attending meetings where appropriate
- Providing compassionate and professional telephone support to patients, families, and external contacts, ensuring messages are handled appropriately
- Supporting operational tasks such as CHC Fast Track (CHCF) applications, staff rota coordination, outpatient appointments, and referral processes
- Acting as a SystmOne Champion, providing guidance and support to colleagues to maximise system use
- Promoting consistency, accuracy, and compliance with organisational policies, including data protection and confidentiality standards
About You
We are looking for a highly organised and empathetic individual with strong leadership capability and a commitment to supporting excellent patient care.
You will have:
- Proven experience in supervising or leading an administrative team
- Experience within a healthcare, hospice, or charitable environment
- Excellent organisational, prioritisation, and problem-solving skills
- Strong IT proficiency, including Microsoft Office and database systems (experience of SystmOne desirable)
- A compassionate and professional communication style, particularly when dealing with sensitive situations
- The ability to work independently, manage competing priorities, and remain calm under pressure
- A sound understanding of confidentiality, information governance, and data protection requirements
- A proactive, supportive approach with a focus on continuous improvement
About Us
Oakhaven Hospice serves the New Forest community, providing specialist palliative care through in-patient, day hospice, and community services. We support patients with life-limiting illnesses and provide vital care and guidance to their families and carers.
We are committed to equality, diversity, and inclusion. At Oakhaven, we strive to create a welcoming environment where everyone feels valued, respected, and able to be themselves at work.
Benefits
- 28 days annual leave plus bank holidays (pro rata for part-time staff)
- Long service leave after 5 and 10 years
- Auto-enrolment pension scheme, with the opportunity to retain NHS Pension Scheme (subject to eligibility)
- Life Assurance
- Cycle to Work Scheme
- Cash Health Plan
- Employee Assistance Programme (Help@Hands App – Unum)
- Excellent education and development opportunities
- Comprehensive wellbeing support
- A supportive, caring, and purpose-driven working environment
Pay: £31,200.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
Ability to commute/relocate:
- Lymington SO41 8ZZ: reliably commute or plan to relocate before starting work (required)
Experience:
- supervising or leading an administrative team: 3 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
