Technical analyst Work, Jobs in New Milton, Ham (with Salaries)

2nd Line Technical Analyst
Xerox —Southampton
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
2d
Senior Business Intelligence Analyst
Millbrook Healthcare Group Ltd —Southampton
- £50,000 a year
- Full-time
- Microsoft Excel
- Azure
- Engineering
- Employee discount
- Flexible schedule
Quick apply
Technical Support Analyst
Aerial Direct —Fareham
- Customer service
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Analytics Manager - CRM
B&Q —Eastleigh
- £70,000 - £80,000 a year
- Full-time
- SQL
- Agile
- Python
- Annual leave
- Employee assistance programme
Apprentice Public Health Analyst (36 month contract)
BCP Council —Bournemouth
- From £31,322 a year
- Hybrid work
- English
- Master's degree
- Supervising experience
3d
Media Analyst
Agility PR Solutions —Bournemouth
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Employee assistance programme
Quick apply
2d
IT Support Analyst
Freightliner —Southampton
- Full-time
- Customer service
- Windows
- Microsoft Office
8d
Service Design Analyst
Dorset HealthCare University NHS Foundation Trust —Poole
- £39,959 - £48,117 a year
- Full-time
- Communication skills
9d
Data Analyst
Safran —Fareham
- Full-time
- English
- SQL
- Analysis skills
- Free parking
- Flexitime
Cyber Software Engineer
Roke Manor Research Limited —Romsey
- Linux
Android Platform Engineer
Roke Manor Research Limited —Romsey
- Java
- C++
- Linux
Service Desk Analyst
Unicard —Poole
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
14d
Lead Data Analyst
Daisy Communications LTD —Bournemouth
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
- Referral programme
Quick apply
7d
IT Service Desk Analyst
CooperVision —Fareham
- Full-time
- Customer service
- Communication skills
IT Operations Analyst - The Vision Centre
CooperVision —Southampton
- Full-time
- Customer service
- Windows
- Microsoft Office
Software Engineer IA Defence
Roke Manor Research Limited —Romsey
- Azure
- Java
- AWS
Hardware Engineer
Roke Manor Research Limited —Romsey
- Military
- Linux
- Communication skills
Hardware Engineer
Roke —Romsey
- Full-time
- Military
- Linux
- Communication skills
Master Production Scheduler
Safran —Fareham
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
- Free parking
- Flexitime
Analytical Laboratory Manager
Ensign-Bickford Industries, Inc. —Southampton
- Full-time
- Laboratory experience
- Continuous improvement

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2nd Line Technical Analyst

Xerox -
Southampton

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Job details

Full-time
2 days ago

Qualifications

ITIL Certification
SCCM
Customer service
Microsoft Exchange
Windows
Microsoft Office
Information security
DHCP
Analysis skills
Presentation skills
Remote access software
Computer networking
DNS
IT
Computer skills
Leadership
Communication skills
Active Directory
Intune
Information Technology

Full job description

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox IT Services:

Xerox IT Services in the UK is part of the Global Xerox IT Services Team and serves the customers of Xerox Direct and its Acquired Companies in the UK.

We offer a comprehensive portfolio that includes Managed IT Services, Infrastructure and Networking, Data Centre deployment, Cloud services, End User Compute hardware and Security specialisms.

A team of 150 IT professionals make up the UK IT Services team.

Our vision is to continue to offer locally delivered and tailored IT Support and Professional Services engagements to our customers and grow our UK business both organically and through acquisition.

Job Summary:

As part of our continued expansion, Xerox IT Services requires an IT Support Technician. This is a hybrid role located in Southampton.

The primary function of the role is to respond to and resolve customer IT support issues and requests received via telephone and email, as well as to carry out maintenance tasks across the IT landscape. This is carried out in a polite and efficient manner with a high degree of professionalism as expected by our clients.

When necessary, issues and requests are directed to other departments within Xerox or to third parties. The Support Technician provides them with as much information as is required to ensure their response is prompt and relevant, and they maintain ownership until a satisfactory resolution is reached.

This person must have the ability to work onsite with the Xerox team at our client’s office in Southampton (SO15 2AE). Initially they will be required onsite full-time, Monday to Friday, with hybrid working being introduced after induction. They will work a shift pattern including earlies and lates to cover 08:00 – 18:30.

Main Duties:

Diagnose and resolve incidents and aim to meet response and resolution within predetermined SLAs
Manage, update and close tickets within the Service Management toolset in line with ITIL framework principles
Actively chase suppliers or internal teams for resolution to incidents, service requests or problems
Develop and maintain the Knowledge Base
Ensure configuration documents are kept current
Ensure service processes for change, configuration and problem management are adhered to at all times
Be professional and courteous to colleagues and the clients
Provide remote desktop support
Build rapport with clients to develop positive working relationships
Co-operation to promote the development of the team and the success of the company as a whole
Ticket logging, escalating and regular feedback to the Service Desk Lead.
Occasionally attend remote offices
Comply with the client’s ISO27001 and Cyber Essentials Plus information security policies and procedures

Required Experience:

A good understanding of IT and networks
Knowledge of desktop, server and printer hardware and their components
Knowledge of network devices and their roles
Knowledge of customer service principles and practices
Knowledge of computers and relevant software applications
Excellent customer facing, communication, interpersonal and presentation skills
Strong analytical, logical and troubleshooting skills

Proficient in the use and support of:

Microsoft Office 365 including add-ons
Microsoft Windows client and server
Microsoft Exchange
Active Directory and Entra ID
Anit-virus
DNS, DHCP
Citrix
Network cabling
Remote Desktop
Email Relay and anti-spam

Desired Experience:

Experience in the legal environment and legal applications - Document Management Systems, Finance Systems, Time Recording, Case Management and Digital Dictation etc
Microsoft SCCM and Intune
Collaboration tools (Microsoft Teams and Zoom)
Mitel telephony
Corporate wireless solutions
iPhones and Mobile Device Management
Managed Print solutions
Web filtering
ITIL foundation
IT related degree

Dimensions and Future Opportunities:

Xerox IT Services in the UK is an ambitious and fast-growing division of the Xerox Corporation.

We are growing in terms of breadth and depth of services, as well as in terms of geographical reach – with European expansion on the horizon.

The competitiveness of our hardware and software offerings and our ability to form a close and effective partnership with our Vendors is key to maintaining strong sales engagement from our sales channels.

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Refine Your Search

technical analyst jobs in new milton, ham

2nd Line Technical Analyst

Senior Business Intelligence Analyst

Technical Support Analyst

Analytics Manager - CRM

Apprentice Public Health Analyst (36 month contract)

Media Analyst

IT Support Analyst

Service Design Analyst

Data Analyst

Cyber Software Engineer

Android Platform Engineer

Service Desk Analyst

Lead Data Analyst

IT Service Desk Analyst

IT Operations Analyst - The Vision Centre

Software Engineer IA Defence

Hardware Engineer

Hardware Engineer

Master Production Scheduler

Analytical Laboratory Manager

I want to receive the latest job alerts for technical analyst in new milton, ham

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