Service technician Work, Jobs in New Romney, Ken (with Salaries)

Service Desk Technician
ORBITAL NET LIMITED —Canterbury
- £25,500 - £26,500 a year
- Rotating shift
- Customer service
- Computer networking
- IT
Quick apply
Parts Advisor (Back Counter) - Truck Parts
MC Group Ltd —Hythe
- £33,000 - £47,000 a year
- Overtime
- Customer service
- Organisational skills
- In-person
- Free parking
- Life insurance
Quick apply
3d
Field Technician
Bluesky Metering Services —Canterbury
- £28,000 a year
- Full-time
- Electrical experience
- Power tools
- Hand tools
Quick apply
5d
Food Technology Technician (Rye College)
East Sussex County Council —Rye
- Part-time
- Customer service
- Organisational skills
- Communication skills
Pharmacy Technician/Pharmacy Dispenser
Windsor Pharmacy —Robertsbridge
- £12.21 - £15.00 an hour
- Part-time
- Medication administration
- Customer service
- Patient care
- Free parking
Quick apply
Communication Technician
Smye Rumsby Limited —Dover
- Overtime
- Microsoft Excel
- Schematics
- Customer service
- Free parking
- Sick pay
Quick apply
7d
CAD Technician
Survey Design Services & Associates Ltd —Faversham
- £28,000 - £35,000 a year
- Full-time
- AutoCAD
- Schematics
- CAD
- Free parking
Quick apply
4d
Pharmacy Technician
Boots —Folkestone
- Weekend availability
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Pharmacy Technician
Circle Health Group —Canterbury
- Up to £30,000 a year
- Full-time
- Hospital
- Organisational skills
- In-person
- Employee discount
- Life insurance
Service Technician
HIQ TYRES AND AUTOCARE DOVER —Dover
- £24,420 - £28,000 a year
- Full-time
- Maintenance
- Power tools
- In-person
- Employee discount
Quick apply
Mobile Vehicle Technician - Folkstone
RAC —Folkestone
- £40,170 - £40,178 a year
- Overtime
- Automotive diagnostics
- Flexible schedule
Optical Assistant
SpaMedica —Bexhill
- £27,762 a year
- Full-time
- Employee discount
- Referral programme
Quick apply
Fire Alarm Technician
Fuzion 4 Limited —St Leonards-on-Sea
- £34,000 - £37,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
B2 Licensed Engineer
JMC Aviation —Lydd
- Annual leave
SMART Repair Technician
Kent Smart —Whitfield
- £30,000 - £34,000 a year
- Full-time
- Driving
- Employee discount
14d
Service technician an mot testers
fast fit —Canterbury
- £26,000 - £32,000 a year
- Heavy lifting
- Schematics
- Customer service
- Store discount
- Employee discount
Quick apply
Senior Automotive & Commercial Vehicle Service Advisor (Technical Specialist).
Crawfords Group —Ashford
- From £32,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Store discount
Quick apply
10d
Nail Technician
Beauty lounge Canterbury —Canterbury
- £12.21 - £32.24 an hour
- Part-time
- Hospitality
- Social media management
- Customer service
Quick apply
Motor Vehicle Technician
Caffyns —Ashford
- Full-time
- Heavy lifting
- Organisational skills
- Power tools
- Employee discount
Quick apply
14d
B1 Licensed Engineer
JMC Aviation —Lydd
- Annual leave

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service technician jobs near new romney, ken

Service Desk Technician

ORBITAL NET LIMITED
Canterbury

Quick apply

Job details

Permanent
£25,500 - £26,500 a year

Qualifications

Customer service
5G
DHCP
VoIP
CompTIA Network+
Computer networking
DNS
Telecommunication
IT
Cybersecurity
Communication skills
CompTIA A+
4G/LTE
VPN

Full job description

Summary:

As a Service Desk Technician, you’ll be of a technical predisposition with a passion for assisting client delivery, being the first point of contact for client’s requiring technical assistance. You’ll diagnose and troubleshoot basic technical issues, escalate complex problems, and ensure a high level of client service. This role is critical in maintaining client satisfaction and ensuring smooth operations for our product and services.

Working Hours:

You'll work 37.5 hours per week on a rotating shift pattern, helping us provide great service seven days a week. Please note that weekend working is a key part of this role, so you'll need to be available to work Saturdays and Sundays as part of your regular rota.

Key Responsibilities:

Client Support & Issue Resolution:

Act as the first point of contact for client technical support via multiple sources including but not limited to: phone, email, monitoring and live chat
Logging of all interactions, incidents and service requests in a detailed manner accurately in the ticketing system
Diagnose and troubleshoot a broad range of services including but not limited to: telephony, basic connectivity issues, 4G/5G solutions, broadband, leased lines, VoIP, WiMAX and managed services
Guide client through troubleshooting steps to resolve common issues
Escalating more complex issues to relevant teams with detailed information about the case, actions taken to attempt to resolve the issue and their outcomes
Follow up with customers to ensure resolution and customer satisfaction

Network & System Monitoring:

Monitor network and service status dashboards to identify and respond to potential issues proactively, logging events and escalating as required
Assist in identifying patterns and trends in reported incidents to help prevent recurring issues, as part of pro-active Problem Management
Provisioning Services:
Assist clients with router and modem setup, basic configurations, and software updates
Explain technical solutions in a clear and customer-friendly manner

Documentation & Process Improvement:

Maintain accurate and detailed knowledge base articles for common technical issues and solutions, supporting the wider team in effective communication and client support resolution
Provide feedback on recurring technical issues and suggest where improvements can be made to the support process, solutions and the wider business
Stay updated on new products, services, and industry developments

Collaboration & Training:

Work closely with other teams across the business including but not limited to: Finance, Technical Services, Network Operations, Field Engineering and Service Delivery to resolve client issues efficiently
Share knowledge and best practices with colleagues to improve overall service quality

Key Skills & Experience:

Essential:

Basic understanding of networking concepts (e.g., IP addressing, DNS, DHCP, NAT, VPN)
Experience troubleshooting technology issues
Natural strong problem-solving skills and ability to work under pressure
Curious personality wanting to understand and build a depth of knowledge
Excellent verbal and written communication skills
Client-centric attitude with a proactive approach
Ability to follow procedures and escalate without procrastination

Desirable:

Previous experience in a technical services or customer service role, preferably within an ISP or telecoms environment
Knowledge of Service Desk tools, such as monitoring platforms and ticketing systems
Familiarity with configuring routers and modems
Basic understanding of cybersecurity principles
IT certifications such as CompTIA Network+, CompTIA A+, vendor qualifications or equivalent

Company Overview

Please visit https://www.orbital.net for more information

Quick apply

Refine Your Search

service technician jobs in new romney, ken

Service Desk Technician

Parts Advisor (Back Counter) - Truck Parts

Field Technician

Food Technology Technician (Rye College)

Pharmacy Technician/Pharmacy Dispenser

Communication Technician

CAD Technician

Pharmacy Technician

Pharmacy Technician