disability support worker Work, Jobs in newark on trent, eng (with Salaries)

First Line Analyst
Computacenter —Nottingham
- 12 hour shift
- Customer service
- Project management
- Presentation skills
2d
Support Worker
ivolve Care and Support —Newark-on-Trent
- £12.71 - £13.21 an hour
- Full-time
- Care experience
- IT
- Care plans
- Flexible schedule
Female Support Worker
ivolve Care and Support —Newark-on-Trent
- £12.71 - £13.21 an hour
- Full-time
- Care experience
- IT
- Care plans
- Flexible schedule
Support Worker
Salutem Care & Education —Coddington
- £12.71 an hour
- Communication skills
Short
NEXT —Newark-on-Trent
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
1d
Service Manager - 12 Month FTC
Eden Futures —Newark-on-Trent
- £32,800 a year
- Annual leave
- Referral programme
10d
Support Worker
Cygnet —Lincoln
- £13.15 - £13.45 an hour
- Full-time
- Paid training
- Employee discount
Child Support Worker
Chalk Healthcare —Norton Disney
- £14.24 - £16.00 an hour
- Temporary
- Working with children
- Driving
- In-person
- Flexible schedule
- Referral programme
Quick apply
6d
Support Worker
Achieve together —Colsterworth
- £12.80 an hour
- Part-time
- Employee discount
Quick apply
Children's Support Worker
Kisimul —Lincoln
- £12.71 - £13.85 an hour
- Computer literacy
- Driving
- Communication skills
- Employee assistance programme
- Flexible schedule
Quick apply
6d
Social Care Worker
Choice Care Group —Norton Disney
- £12.80 an hour
- Weekend availability
- Care plans
- Employee assistance programme
- Life insurance
10d
Bank Social Care Worker
Choice Care Group —North Collingham
- £12.80 an hour
- Full-time
- Cooking
- Care plans
- Referral programme
5d
Adult Support Worker - learning disability
Glasshouse Farm Care Centre —Lincoln
- From £12.75 an hour
- Part-time
- In-person
- Care plans
- Free parking
Quick apply
Support Worker
The Agincare Group —Grantham
- £12.90 an hour
- Nursing home
- Referral programme
Quick apply
9d
Female Support Worker
Acuity Care —Washingborough
- £14 - £15 an hour
- Weekend availability
- Employee assistance programme
- Referral programme
Quick apply
10d
Support Worker
Sugar Mills —Mansfield
- £13.16 - £13.46 an hour
- Full-time
- Employee assistance programme
Quick apply
8d
Support Worker
Eden Futures —Worksop
- £12.71 an hour
- Care plans
- Referral programme
6d
Freelance Support Worker
Yorlinc - Assessment & Training —Lincoln
- £14 an hour
- Part-time
- Mentoring
- In-person
- Communication skills
Quick apply
202605: Prison Officer - HMP Ranby
Ministry of Justice —Retford
- £30,001 - £40,000 a year
- Part-time
- English
- Presentation skills
- Communication skills
- Annual leave
Female Support Worker
Voyage Care —Sleaford
- £13.00 - £14.50 an hour
- Overtime
- In-person
- Employee discount
Quick apply
10d

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First Line Analyst

Computacenter -
Nottingham

Apply Now

Job details

Full-time
2 days ago

Qualifications

Customer service
Technical support
Project management
Presentation skills
Contracts
IT
VPN

Full job description

Location: UK - Nottingham | Job-ID: 216529 | Contract type: Standard | Business Unit: Information Technology

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Remote Service Desk Support team on a 24/7, 12 hour shift pattern. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter’s customers, including problem investigation, support documentation and technical coaching.

Shift work - 7am-7pm

Hours - 37.5 (per week)

Hybrid - 3 days a week in the office (Nottingham)

What you’ll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested.

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you’ll need

Experience in a Second Line Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.
MUST - SC clearance or the ability to be cleared

Desired, but not essential:

Project management skills.
Trend analysis and reporting.
Experience in presenting data to stakeholders.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!

Apply Now

Refine Your Search

disability support worker jobs in newark on trent, eng

First Line Analyst

Support Worker

Female Support Worker

Support Worker

Short

Service Manager - 12 Month FTC

Support Worker

Child Support Worker

Support Worker

Children's Support Worker

Social Care Worker

Bank Social Care Worker

Adult Support Worker - learning disability

Support Worker

Female Support Worker

Support Worker

Support Worker

Freelance Support Worker

202605: Prison Officer - HMP Ranby

Female Support Worker

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