Service desk support Work, Jobs in Newbridge, Cay (with Salaries)

In-Service Support Co-Ordinator
General Dynamics Land Systems UK —Pentrebach
- £30,330 - £33,700 a year
- Full-time
- Oracle
- Customer service
- Analysis skills
Service Desk Engineer
Integer IT & Telecom Services Ltd —Cardiff
- From £24,500 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
Station Enquiry Officer
South Wales Police —Merthyr Tydfil
- £25,948 - £29,859 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
2d
Junior Data Analyst - Big 4 Consultancy Opportunity
Alexander Mann Solutions (AMS) —Cardiff
- Hybrid work
- Microsoft Excel
- SQL
- C++
General Support
Visionist Consulting —Newport
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
12d
IT Support and Systems Assistant
Cerebra —Cardiff
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
3d
IT Graduate - Support & Operations
ROCKWOOL Group —Bridgend
- Full-time
- Project management
- Communication skills
- Annual leave
- Sick pay
5d
Service Desk Technician
Exponential-e —Bridgend
- Azure
- Windows
- Computer networking
- Referral programme
Quick apply
2d
Operational Support Officer
HM Courts & Tribunal Service —Cardiff
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
4d
ICT Infrastructure Manager
South Wales Police —Bridgend
- £53,451 - £57,186 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
- Free parking
- Health & wellbeing programme
10d
Field Service Technician / Engineer - Cardiff
nGeneration —Cardiff
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
ICT Enterprise Specialist
South Wales Police —Bridgend
- £47,046 - £54,696 a year
- Full-time
- Azure
- Free parking
- Health & wellbeing programme
10d
Receptionist (Veterinary)
Valley Vets —Cardiff
- From £25,587.77 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
6d
ICT Cloud Infrastructure and Platforms Specialist
South Wales Police —Bridgend
- £47,046 - £54,696 a year
- Full-time
- Free parking
- Health & wellbeing programme
9d
Guest Services Manager
Mitie —Cardiff
- £17.23 an hour
- Full-time
- Microsoft Outlook
- Administrative experience
- Human resources
13d
Team Scheduler - Big 4 Consultancy Opportunity
Alexander Mann Solutions (AMS) —Cardiff
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
Transport Planner -4/4off NIGHTS
Owens Group —Newport
- £30,000 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
Quick apply
2d
Receptionist (Veterinary - Weekends)
Valley Vets Ltd —Cardiff
- From £13.21 an hour
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
6d

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In-Service Support Co-Ordinator

General Dynamics Land Systems UK -
Pentrebach

Apply Now

Job details

Full-time
£30,330 - £33,700 a year

Qualifications

Oracle
Customer service
Configuration management
Analysis skills
IT
Communication skills

Full job description

Description

General Dynamics Land Systems is on the look-out for a full-time in-Service Support Co-Ordinator to join our Enterprise Excellence Team, based in Merthyr Tydfil. The successful and inclusive candidate will earn a favourable salary of £30,330 to £33,700 based on experience and potential. This is an ideal role for someone who has a proactive and positive mindset and a keen desire to grow professionally.

This is a hands‑on operational role focused on the coordination, control, and continuous improvement of Service Desk activities, supporting both internal teams and customer-facing support operations. The role will play a key part in ensuring service requests, incidents, and support data are accurately captured, managed, analysed, and reported in line with contractual requirements and Service Level Agreements (SLAs).

If you were already working in this position, this is what you would have been working on this week:

Service Desk & Operational Support

Support the day-to-day operation of the EIISS Service Desk, ensuring service requests, incidents, and claims are logged, tracked, and progressed to completion
Act as a central coordination point between internal teams, suppliers, and customer stakeholders
Ensure requests for support and spares are responded to in line with contracted SLAs
Maintain a strong customer focus, ensuring accuracy, integrity, and reliability of service data

Data Management & Reporting

Create, update, and maintain service and support data across multiple systems and databases (e.g. JAMES, Defect Reporting e.g. Windchill Quality Solutions / DRACAS, Oracle or similar)
Produce regular management information, including weekly, monthly, and quarterly reports
Support the development and maintenance of contractual KPIs and service performance metrics
Analyse data to identify trends, risks, and opportunities for service improvement

Continuous Improvement & Governance

Support the identification and implementation of continuous improvement opportunities within Service Desk processes
Assist with the controlled implementation of approved changes to systems, processes, and procedures
Ensure Service Desk activities remain compliant with contractual, organisational, and quality requirements

Collaboration & Stakeholder Support

Work closely with the Sustainment Service Desk and Configuration Management teams
Support internal departments and external partners with accurate service and performance information
Contribute positively as part of a multi-disciplinary team operating in a fast-paced environment

To apply for this role, you will require the following:

Essential

Strong data handling, reporting, and analytical skills
Confident user of IT systems and databases (ERP, service management or defect reporting systems)
Ability to manage multiple tasks and priorities under pressure
Strong customer service mindset with clear and professional communication skills
Self-motivated, organised, and able to work with a high degree of autonomy
Eligible to obtain UK SC security clearanceo insert text regarding skills & abilities

Desirable

Experience within defence, engineering, manufacturing, or aftermarket support environments
Familiarity with SLA/KPI-driven service environments
Experience working with systems such as JAMES, DRACAS, Oracle, or similar platforms
Understanding of configuration management or sustainment support operation

Our Company Benefits:

We pride ourselves in being a great place to work with a shared sense of purpose, offering highly competitive benefits:

A flexible benefits scheme - allowing you to adapt your benefits to suit yours and your family’s needs
A personalised career development plan, alongside regular progress reviews - supporting and valuing your progression within the Company
Professional training and development courses, both internal and external - allowing you to reach your full potential
A flexible working environment where your contributions are recognised and rewarded, which includes compressed hours, reduced hours and job share
A Company sports and social club, offering events at discounted prices – giving you the opportunity to meet and socialise with your fellow colleagues outside the workplace

About General Dynamics UK

General Dynamics Land Systems is a global leader in providing products and support across the full spectrum of combat vehicles. Our global team has more than 6,000 employees working towards creating a diverse product portfolio delivering best-in-class capability to Armed Forces communities worldwide. In the UK, we employee more than 650 people and are leading the way in Armoured Fighting Vehicles and sustainment services. Our vision is documented and embedded into our culture, so all employees understand the Company’s direction and their role in achieving it. We are currently delivering the AJAX programme, providing 589 Armoured Fighting Vehicles in six variants to the British Army and have also developed and delivered 400 Foxhound vehicles - a highly-protected and mobile 4x4 platform with high-deployment availability.

We believe in maintaining a diverse workplace – inclusive of beliefs, cultural background, job experiences, thoughts and ideas. If who we are and what we do resonates with you, we invite you to join our high performance team

As part of our commitment to inclusion and diversity we welcome in particular applications from women, members of the LGBTQIA+ community and ethnic minority groups.

We are a Disability Confident Employer, as such we offer an interview to disabled people who meet the minimum criteria for the job.

Apply Now

Refine Your Search

service desk support jobs in newbridge, cay

In-Service Support Co-Ordinator

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