Join one of the UK's fastest-growing hospitality technology businesses.
Are you an experienced hospitality professional looking for your next challenge?
Have you built your career as a General Manager, Area Manager, Operations Manager or Procurement Manager and now want to use your operational expertise in a growing technology company?
If you're passionate about helping businesses improve, enjoy building long-term relationships and have experience with hospitality systems such as Purchase-to-Pay, Stock Management, Recipe Management or CAFM, we'd love to hear from you.
We'll provide full product and commercial training. What we're looking for is someone who understands hospitality operations and enjoys helping customers succeed.
About triSaaS
triSaaS is a fast-growing UK software company providing innovative SaaS solutions to more than 5,000 customer sites across hospitality, manufacturing, education and care.
Our platforms help businesses streamline purchasing, workforce management, compliance and operational performance through our market-leading products:
- Purchase Warrior – Purchase-to-Pay (P2P) Procurement
- Rota King – Workforce Management & Scheduling
- Logit – CAFM & Compliance Management
- eSource Wizard – eProcurement & Tender Management
Our software is built by hospitality professionals for hospitality professionals, helping businesses gain greater visibility, improve efficiency and make better commercial decisions.
As we continue to grow, we're looking for a Customer Success Manager to help our customers maximise the value of the triSaaS platform while building long-term strategic relationships.
The Role
This is not a traditional account management role.
As a Customer Success Manager, you'll become a trusted advisor to a portfolio of hospitality customers, helping them improve their operational performance through technology.
You'll work closely with senior stakeholders to understand their business objectives, demonstrate best practice, introduce new platform capabilities and identify opportunities to expand the use of the triSaaS product suite.
A significant focus of the role will be supporting the continued growth of Purchase Warrior, our award-winning Purchase-to-Pay platform, helping customers optimise procurement, supplier management, stock control and purchasing visibility.
You'll also play an important role in shaping the future of our products by gathering customer feedback and working closely with our Product team.
What You'll Be Doing
- Manage and develop relationships with a portfolio of strategic customer accounts.
- Become the trusted advisor for customers across the triSaaS platform suite.
- Deliver regular business reviews and success planning meetings.
- Help customers maximise the value of Purchase Warrior, Rota King, Logit and eSource Wizard.
- Identify opportunities to introduce additional products and modules where they add genuine value.
- Promote new product features and platform enhancements.
- Support customers in improving procurement, operational efficiency and reporting.
- Gather customer feedback and work closely with our Product team to influence future development.
- Collaborate with our Onboarding, Support, Product and Commercial teams to deliver an outstanding customer experience.
- Maintain accurate CRM records, account plans and customer success metrics.
What We're Looking For
We're looking for someone who understands hospitality operations and enjoys working with customers.
You'll ideally have experience as a:
- General Manager
- Area Manager
- Operations Manager
- Procurement Manager
- Multi-site Operations Manager
- Regional Manager
- Or another senior operational role within hospitality.
Essential
- Minimum two years' management experience within hospitality or another multi-site operational environment.
- Practical experience with one or more of the following:
- Purchase-to-Pay (P2P) Procurement
- Stock & Inventory Management
- Recipe/Menu Management
- CAFM (Computer Aided Facilities Management)
- Strong understanding of hospitality operations.
- Excellent communication and relationship-building skills.
- Commercial awareness with the ability to identify opportunities that deliver value for customers.
- Highly organised with excellent attention to detail.
- Confident presenting to senior decision-makers.
Desirable
Experience using platforms such as:
- Fourth
- Procure Wizard
- Access Procure Wizard
- BirchStreet
- MarketMan
- Procure4
- Acquire
- FiiX
- ServiceChannel
- MRI
- Or similar hospitality operational systems.
Previous SaaS or Customer Success experience is welcome but not essential.
What You'll Receive
- Basic salary of £32,000–£36,000.
- Uncapped commission based on customer account growth.
- Realistic OTE of £45,000+.
- Company pension.
- Free on-site parking.
- On-site gym.
- Full product and commercial training.
- Continuous learning and development.
- Genuine career progression within a rapidly growing SaaS business.
- Modern Edinburgh office with excellent transport links.
- Friendly, collaborative and ambitious team culture.
Why Join triSaaS?
This is a fantastic opportunity to take the operational knowledge you've built within hospitality and apply it in a growing technology business that's transforming the industry.
Your experience will be valued from day one, and you'll have the opportunity to influence product development, build lasting customer relationships and help shape the future of hospitality technology.
If you're looking for a rewarding Monday-to-Friday career with genuine progression, we'd love to hear from you.
Apply today and become part of the triSaaS journey.
Job Type: Full-time, Permanent
Location: Edinburgh (Office Based)
Salary: £32,000–£36,000 per annum + uncapped commission (OTE £45,000+)
Pay: £32,000.00-£36,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site gym
- On-site parking
- Sick pay
Work Location: In person
