Customer service team lead Work, Jobs in Newbury, Brk (with Salaries)

Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
14d
Customer Service Team Leader
Macfarlane Group —Reading
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Annual leave
8d
CX Team Leader (Fixed-Term-Contract)
cinch —Hook
- Up to £35,000 a year
- Monday to Friday
- Sales
- Customer service
- Financial services
- Employee assistance programme
Quick apply
Customer Care Lead
Neafs UK Ltd. —Swindon
- From £25,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
- Annual leave
Quick apply
Sales Lead
Montu UK —Winnersh
- £60,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
13d
Customer Service Adviser (Lead Music Assistant)
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £26,284 - £29,064 a year
- Part-time
- Employee discount
Customer Service Team Manager
Welcome Break —Hungerford
- Up to £28,000 a year
- Customer service
- Supervising experience
- Free parking
- Employee discount
1d
Senior Regional Field Team Manager
CPM UK —Oxford
- £55,000 a year
- Weekend availability
- Sales
- Analysis skills
- Team management
- Paid training
- Employee discount
Quick apply
Activities & Wellbeing Co-ordinator (Customer Experience Lead)
EQ Care —Whitchurch
- £19,827 a year
- Part-time
- Microsoft Office
- IT
- Annual leave
- Referral programme
Commercial Finance Lead – Three Trading
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Employee discount
Quick apply
9d
Charging, Recovery and Monitoring Manager - Client Finances Team
Reading Borough Council —Reading
- £50,269 - £56,730 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
Team Leader
Card Factory —Lower Earley
- £13 an hour
- Leadership
VodafoneThree - Strategic Financial Governance Lead (TowerCo & JV - Cornerstone)
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Contracts
- IT
- Employee discount
Quick apply
VodafoneThree - Strategic Financial Governance Lead (TowerCo & JV - Cellnex)
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Contracts
- IT
- Employee discount
Quick apply
Lead Content Designer
The AA —Basingstoke
- Full-time
- Hybrid work
- Customer service
- English
- Travel
- Annual leave
- Employee assistance programme
12d
HomeCare Customer Lead x2
Abri —Bracknell
- £31,856.22 a year
- Full-time
- Travel
- Communication skills
1d
Group Sales Administration Team Leader
Porsche Retail Group —Reading
- £40,000 a year
- Full-time
- Bar
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Maintenance Team Leader
Leaflike —Didcot
- Up to £45,000 a year
- Full-time
- Maintenance
- Supervising experience
- Driving
Quick apply
13d
Food Ventures D2C Lead - UK
PepsiCo —Reading
- Analysis skills
- Continuous improvement
- Leadership
Finance Integration Lead
LRG —Camberley
- Remote
- Microsoft Word
- Microsoft Excel
- Management
Quick apply

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customer service team lead jobs near newbury, brk

Complaints Team Leader

Novuna -
Newbury

Apply Now

Job details

Full-time
Up to £38,000 a year
14 days ago

Qualifications

Microsoft Office
Automotive service
Financial services
Business coaching
Leadership
Communication skills

Full job description

Hybrid

Newbury

Customer Service & Operations

Full Time

Closing on: Jul 24 2026

up to £38,000 depending on experience

Are you a passionate people leader who loves helping teams succeed? Do you enjoy solving problems, making decisions, and finding creative solutions when challenges arise? Are you organised and customer-focused?

If your answer is 'yes' then keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

As a Complaints Team Leader, you'll play a key role in delivering outstanding customer outcomes. Reporting to the Complaints Manager, you'll lead a team of up to six specialists within our 13-person Complaints team, helping to ensure customers receive fair, timely, and effective resolutions.

This is a fantastic opportunity for an experienced people leader who enjoys coaching, developing talent, and creating a high-performing team culture.

You'll be responsible for:

Leading, motivating, and developing your team to achieve excellent performance and customer outcomes
Managing workloads and priorities to ensure regulatory requirements and service standards are consistently met
Supporting colleagues with complex or escalated complaints
Reviewing and quality-checking casework to maintain high standards and deliver an exceptional customer experience

What you'll bring.

We're looking for someone who puts customers first, makes confident decisions, and brings energy and enthusiasm to leading people.

Exposure in complaints management is beneficial, but it's not essential. What's most important is your ability to lead, coach, and inspire a team while maintaining a strong focus on delivering the right outcomes.

You'll be a great fit if you have:

Strong people leadership skills
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
The ability to prioritise effectively in a busy environment
Good working knowledge of MS Office suite
Knowledge of vehicles, automotive, financial services, or FCA-regulated environments would be advantageous

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.

Ready to apply?

Step 1:

Apply for the role via careers.novuna.co.uk

Step 2:

If you match the role criteria we'll contact you for a telephone interview.

Step 3:

We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Apply Now

Refine Your Search

customer service team lead jobs in newbury, brk

Complaints Team Leader

Customer Service Team Leader

CX Team Leader (Fixed-Term-Contract)

Customer Care Lead

Sales Lead

Customer Service Adviser (Lead Music Assistant)

Customer Service Team Manager

Senior Regional Field Team Manager

Activities & Wellbeing Co-ordinator (Customer Experience Lead)

Commercial Finance Lead – Three Trading

Charging, Recovery and Monitoring Manager - Client Finances Team

Team Leader

VodafoneThree - Strategic Financial Governance Lead (TowerCo & JV - Cornerstone)

VodafoneThree - Strategic Financial Governance Lead (TowerCo & JV - Cellnex)

Lead Content Designer

HomeCare Customer Lead x2

Group Sales Administration Team Leader

Maintenance Team Leader

Food Ventures D2C Lead - UK

Finance Integration Lead