Senior customer success Work, Jobs in Newbury, Eng (with Salaries)

Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Sales
- Bachelor's degree
- Marketing
Senior Customer Success Manager
eGain —Newbury
- Presentation skills
- AI
Senior Customer Success Executive
CV Library —Fleet
- £1 - £999,999 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Presentation skills
Quick apply
VodafoneThree - PA to Commercial Finance Director
Vodafone —Newbury
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Analysis skills
- Employee discount
9d
VodafoneThree - Programme Manager
Vodafone —Newbury
- Full-time
- Hybrid work
- Presentation skills
- No degree
- Communication skills
- Employee discount
5h
VodafoneThree - Propositions Manager
Vodafone —Newbury
- Full-time
- Hybrid work
- Employee discount
5h
Customer Success Lead (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
VodafoneThree - Transformation Lead
Vodafone —Newbury
- Full-time
- Hybrid work
- Bachelor's degree
- IT
- AI
- Employee discount
1d
VodafoneThree - Procurement Lead
Vodafone —Newbury
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Contracts
- Employee discount
5h
Executive Assistant
Node4 —Newbury
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
1d
Senior Contracts Manager - 2 Year FTC
Leidos —Ham
- £58,400 - £74,900 a year
- Full-time
- Master's degree
- Bachelor's degree
- Contracts
- Annual leave
- Work from home
Financial Crime Analytics Senior Consultant
Nationwide Building Society —Swindon
- From £46,000 a year
- Temporary
- SQL
- Analysis skills
- Team management
Programme Manager
Leidos —Ham
- £58,400 - £74,900 a year
- Full-time
- Hybrid work
- PMP
- Project management
- No degree
- Annual leave
- Work from home
7d
VodafoneThree - Portfolio Planning Lead
Vodafone —Newbury
- Full-time
- Hybrid work
- Driving
- Software development
- Agile
- Employee discount
7d
VodafoneThree - Business Manager- Private Sector Sales
Vodafone —Newbury
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Leadership
- Employee discount
Sales & Visitor Experience Manager
Corn Exchange Newbury —Newbury
- £32,000 a year
- Weekend availability
- Hospitality
- Microsoft Outlook
- Sales
- Free parking
- Employee discount
Quick apply
1d
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
Senior Channel Marketing Manager
Gamma —Newbury
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
VodafoneThree - Compliance Advice Manager
Vodafone —Newbury
- Full-time
- Hybrid work
- Financial services
- Employee discount
VodafoneThree - Data Governance and Quality Lead
Vodafone —Newbury
- Full-time
- Hybrid work
- Employee discount
3d

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senior customer success jobs near newbury, eng

Senior Customer Success Manager

Rocket Software -
Newbury

Apply Now

Job details

Full-time

Qualifications

Sales
Information security
Bachelor's degree
Marketing

Full job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager is an experienced team member within Customer Success and exhibits the core Rocket values in their everyday work. The Senior CSM will take ownership of their customer interactions and go above and beyond to ensure resolution and long-term success for their customers. The Senior CSM will foster internal cross-functional relationships in support of our customer’s needs. They will be a bridge between our customer and internal teams in order to provide transparency and continual improvement for our customers. They will be a mentor and help the team as needed with Rocket processes and general questions.

Essential Duties & Responsibilities

Takes ownership of managing their book of business and customer needs

Strong understanding of Rocket’s products, customer base and processes

Work within the Gainsight platform to ensure all customer inputs are addressed

Coordinate with cross functional teams within Rocket to provide for our customer’s needs and foster positive experiences

Acts as a mentor for junior level representatives

Strong executive presence and desire to build partnerships with our customers

May recommend customer engagement business process improvements

Experience & Qualifications

6 years of related customer support or customer engagement experience

Bachelor’s degree preferred

Have advanced knowledge of Rocket’s products and services

Experience leading initiatives with cross-functional teams (Sales, Marketing, Support)

Preferred Qualifications:

Database and Analytics experience

Gainsight Experience

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply Now

Refine Your Search

senior customer success jobs in newbury, eng

Senior Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Executive

VodafoneThree - PA to Commercial Finance Director

VodafoneThree - Programme Manager

VodafoneThree - Propositions Manager

Customer Success Lead (Life Sciences)

VodafoneThree - Transformation Lead

VodafoneThree - Procurement Lead

Executive Assistant

Senior Contracts Manager - 2 Year FTC

Financial Crime Analytics Senior Consultant

Programme Manager

VodafoneThree - Portfolio Planning Lead

VodafoneThree - Business Manager- Private Sector Sales

Sales & Visitor Experience Manager

Head of Projects - Reading, UK

Senior Channel Marketing Manager

VodafoneThree - Compliance Advice Manager

VodafoneThree - Data Governance and Quality Lead

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