senior technical analyst Work, Jobs in newbury (with Salaries)

Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Sick pay
Quick apply
8d
Cyber Threat Hunting Specialist
Vodafone —Newbury
- Full-time
7d
Business Analyst (Technical) - CDDaT
Swindon Borough Council —Swindon
- £35,412 a year
- Full-time
- Hybrid work
- English
Quick apply
Senior Data Analyst
CPM UK —Stokenchurch
- Up to £45,000 a year
- Full-time
- Hybrid work
Quick apply
Product Analyst (Finance Applications)
BCA —Hook
- £50,000 - £55,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Product management
- Agile
- Employee assistance programme
- Employee discount
Quick apply
14d
Senior Product Owner
cinch —Hook
- £65,000 - £72,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Negotiation
- Employee assistance programme
Quick apply
1d
Data Scientist
Pragma —Newbury
- SQL
- Machine learning
- Mentoring
Senior Commercial Analyst
Thames Water Utilites —Reading
- Up to £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Annual leave
13d
Performance Analyst
Swindon Borough Council —Swindon
- £36,363 a year
- Full-time
- Hybrid work
- English
- Analysis skills
Quick apply
Junior Product Owner
Hawk-Eye Innovations (HEI) —Basingstoke
- £30,540 - £43,630 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
5d
SuccessFactors - Data Analyst
Thames Water Utilites —Reading
- Up to £64,000 a year
- Full-time
- Hybrid work
- Human resources
- Communication skills
- Annual leave
Innovation Analyst
Innovate UK —Swindon
- £46,743 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
13d
Senior SOC Analyst
Frontier Resourcing —Basingstoke
- Full-time
- Continuous improvement
- Mentoring
Quick apply
Community Risk and Intelligence Analyst
Fire Service —Calcot
- £39,862 - £45,091 a year
- Annual leave
- Flexible schedule
6d
Product Manager
System C —Oxford
- Full-time
- Mentoring
Senior Solution Architect
English Heritage —Swindon
- From £68,173 a year
- Azure
- English
- IT
- Employee assistance programme
- Employee discount
1d
Associate Analyst, Strategy and Execution
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Data Scientist
Gamma —Newbury
- Full-time
- SQL
- Machine learning
- Mentoring
Quick apply
Maintenance & Asset Data Lead
Thames Water Utilites —Reading
- Up to £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Mentoring
- Annual leave
Insights Manager
Gist Limited —Basingstoke
- £59,000 - £72,000 a year
- Full-time
- SQL
- Computer networking
- Python
- Annual leave
- Employee assistance programme
1d

I want to receive the latest job alerts for senior technical analyst in newbury

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Analyst

ITQ Metis
Thatcham

Quick apply

Job details

Permanent | Full-time
From £28,000 a year
8 days ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Software troubleshooting
Customer service
English
IT
Customer support
SaaS
Communication skills

Full job description

Support Desk Analyst

About the Role

Hi there, we are looking for a proactive and organised Service Desk Analyst to join our growing team. This role is ideal for someone early in their career who enjoys problem solving, technology and most importantly, loves helping and looking after customers.

You will be the first point of contact for support requests, handling tickets through our service desk platform and working closely with internal teams to ensure issues are resolved efficiently and professionally.

Alongside day-to-day support administration, the role includes a technical element requiring an understanding of our software systems, troubleshooting user issues, and assisting with system configuration and testing where required.

This is an excellent opportunity to develop both customer support and technical skills within a fast-moving technology business.

Key Responsibilities

Manage incoming support tickets via the service desk platform
Respond to customer queries in a professional and timely manner
Troubleshoot first-line technical and system issues
Escalate more complex issues to senior technical teams where appropriate
Maintain accurate ticket updates, notes, and resolutions
Support users with system access, configuration, and basic training
Monitor ticket queues and ensure SLA targets are met
Work collaboratively with internal teams to resolve customer issues
Assist with testing and validation of software updates and fixes
Contribute to internal documentation and knowledge base articles
Identify recurring issues and suggest process improvements

Skills & ExperienceEssential

Strong communication and customer service skills
Organised with good attention to detail
Comfortable learning and using software systems
Basic technical troubleshooting ability
Ability to prioritise workload and manage multiple tasks
Positive, team-oriented attitude
Good written English and professional, friendly communication style
Staying calm and professional when under pressure

Desirable

Previous experience in a support desk or customer support role
Experience using ticketing/service desk systems
Understanding of SaaS/software platforms
Familiarity with Microsoft 365 and general business IT systems
Experience working in a technology or software business

What Success Looks Like

Tickets handled efficiently and professionally
Customers receive timely and helpful communication
Strong understanding of company software and processes develops over time
Escalations are accurate and well documented
Positive contribution to team culture and continuous improvement

Career Development

This role offers progression opportunities into:

Senior Service Desk Analyst
Technical Support Specialist
Customer Success
Operations or Product Support roles

Pay: From £28,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Thatcham RG19: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you the kind of person who can deal with customers under pressure and remain calm, professional and kind at all times?

Language:

Fluent English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

senior technical analyst jobs in newbury

Service Desk Analyst

Cyber Threat Hunting Specialist

Business Analyst (Technical) - CDDaT

Senior Data Analyst

Product Analyst (Finance Applications)

Senior Product Owner

Data Scientist

Senior Commercial Analyst

Performance Analyst

Junior Product Owner

SuccessFactors - Data Analyst

Innovation Analyst

Senior SOC Analyst

Community Risk and Intelligence Analyst

Product Manager

Senior Solution Architect

Associate Analyst, Strategy and Execution

Data Scientist

Maintenance & Asset Data Lead

Insights Manager

I want to receive the latest job alerts for senior technical analyst in newbury

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected