The Lyme Trust is seeking a compassionate, flexible and highly motivated individual to join our team as a Support Worker. If you can commit to providing the best possible quality of support to the residents of The Lyme Trust in a reactive and fast-paced environment with empathy, compassion and are enthusiastic, resilient, reliable and willing to support vulnerable people to achieve their very best then we would love to hear from you.
The Lyme Trust provides safe, supported accommodation and life skills to people with mild to moderate mental health conditions with the aims of a return to independent living and the prevention of homelessness.
The role of a support worker is highly demanding. You will be working to address and support people with mental health problems, learning disabilities and substance misuse issues.
Job Purpose
- To support residents of The Lyme Trust to help them feel safe, secure, comfortable, and well supported
- To enable residents to achieve their personal, social, emotional, learning, targets with the aim of returning to independent living.
- To assist residents in achieving and maintaining the highest possible level of independence, promoting personal choice and wellbeing
- To be responsible and accountable for the delivery of the highest level of support and to ensure the health and safety of all residents, staff members, trustees, visitors and Lyme Trust property
Essential Qualities and Skills
As a Support Worker at The Lyme Trust, your responsibilities are varied, and no two days are the same.
You will have excellent communication and organisational skills. You will need outstanding and empathic listening skills and a practical, caring approach. Computer literacy is necessary, as the role requires you to retrieve and record information using various IT systems.
You will be adaptive , flexible, resilient to challenges and rejections in order to support our residents to achieve personalised outcomes. You will be assertive, consistent and reliable to maintain the stability and progression of our residents.
A bright and positive attitude is what matters most at the Lyme Trust, along with an ambition to support people to live their lives with independence, personal choice and dignity.
You will be committed to the values and principles of The Lyme Trust.
Desirable Qualities and Skills
You will have experience of working with people who have experienced homelessness, poor mental health, substance use and/or have a history of living in care. You will have experience in completing and managing risk assessments and support plans.
Key Responsibilities and Duties
Resident Support
- To extensively manage a personal caseload of residents and their individual support plans, risk assessments, and budgeting and action plans, and to identify and signpost if further support is required.
- To organise and implement a schedule of life skills and social activities for residents, and to actively participate in life skills workshops and activities on-site and off-site
- To maintain regular contact with each resident in person, and or in small support groups, and to encourage social and community activities, and to regular visit resident accommodation and communal areas
- To support residents in keeping their accommodation safe, secure, and clean, ensuring that budgeting plans are set up and maintained to ensuring the payment of their bills and service charge are paid in a Timely manner.
Administration/Miscellaneous Tasks
- To maintain up-to-date, comprehensive and confidential documentation of all resident contact and activity (including referrals, benefit checks, and licence agreements) on The Lyme Trust’s systems and diary and complete any incident reports in line with GDPR regulations.
- To attend all necessary meetings and daily handovers, and to actively participate in the resident referral, induction, and move-on processes
- To maintain constant communication with all members of the staff team via the radio system, using the earpieces for safety and confidentiality
- To attend all mandatory training courses, participate in performance reviews, appraisals and supervisions
- To keep all workspaces, desks, offices and staff areas, including the kitchen and all storage and communal spaces clear and clean
- To observe and follow all Lyme Trust policies and procedures
- To carry out any other duties, responsibilities or activities that the Leadership Team may reasonably require
This is not an exhaustive list of all the responsibilities and duties that may be required from time to time and is subject to change per the needs of The Lyme Trust. This job description may, with reasonable notice, be changed or updated when deemed necessary by the Leadership Team.
Our recruitment checks, induction, and ongoing support and supervision reflect our commitment to safeguarding our staff and residents. The Lyme Trust strives to be an equal opportunities employer and welcomes applications from all sections of the community.
This is a full-time (40 hours per week) position with a 24 week probationary period. You will be working to a rota that includes some weekends and bank holidays, and be part of a 24-hour on-call rota system. Subject to enhanced rate.
Next Steps
If you think you have the necessary qualities and skills that we are seeking, please get in touch. You will be invited to a panel interview at our offices in Newcastle Under Lyme, and to complete an application form.
Offers of employment will depend upon the receipt of two satisfactory references, one of whom should be your present or last employer and the successful receipt of an enhanced Disclosure and Barring report (DBS).
This is your opportunity to make a remarkable difference in people’s lives.
Job Type: Full-time
Pay: £13.70 per hour
Benefits:
Work Location: In person
