Customer service team lead Work, Jobs in Newcastle Under Lyme (with Salaries)

Sales Team Leader - Insurance
One Sure Insurance —Kidsgrove
- £26,000 - £28,000 a year
- Full-time
- Management
- Analysis skills
- In-person
- Free parking
- Store discount
Quick apply
Continuous Improvement Lead
Window Systems Division —Telford
- Full-time
- Computer literacy
- Engineering
- Microsoft Office
Client Services Team Leader
ISS Facility Services —Stoke-on-Trent
- Customer service
- Supervising experience
- Leadership
11h
Service Desk Team Leader
Node4 —Stafford
- Hybrid work
- Management
- Analysis skills
- Supervising experience
- Employee assistance programme
12h
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
8d
Outbound Sales Advisor - Warm Leads
H2eCommerce —Crewe
- £28,840 a year
- Full-time
- Microsoft Excel
- Negotiation
- Free parking
- Annual leave
Quick apply
8d
Lead Service Designer
Capgemini —Telford
Global Community Lead
PebblePad —Telford and Wrekin
- Full-time
- Remote
- Sales
- Travel
- Communication skills
Quick apply
2d
Cafe - Shift Lead
The Hollies Farm Shop —Little Budworth
- £12.71 - £13.20 an hour
- Weekend availability
- Hospitality
- Customer service
- Computer skills
- Employee discount
Quick apply
Guest Service Team Leader Food & Beverage
Park House Hotel —Shifnal
- £30,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
Quick apply
Site Network Lead UK/ROI
Radius Limited —Crewe
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
Team Leader Protein Reagents
Evotec —Alderley Park
- Full-time
- Doctoral degree
- Leadership
- Referral programme
Product Team Leader
River Island —Telford
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
UK Team Leader (Chain 1 & 5)
Mountain Warehouse —Ashbourne
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d

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Operations Manager / Responsible Individual children's homes
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Sales Team Leader - Insurance

One Sure Insurance -
Kidsgrove

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,000 a year

Benefits

Free parking
Store discount
Health & wellbeing programme
Free flu jabs
Annual leave
Employee discount
Sick pay
On-site parking

Qualifications

Management
Underwriting
Analysis skills
B2B sales
Leadership
Communication skills

Full job description

One Sure Insurance is an independently owned UK insurance broker with five offices across the country, including our Head Office in Stoke‑on‑Trent. We’re recruiting two Sales Team Leaders to bring support into our Sales Team Leadership team.

If you’re a natural leader with strong insurance knowledge, a passion for developing people, and a commitment to delivering exceptional customer service, we’d love to hear from you.

What You’ll Do

As a Sales Team Leader, you’ll play a key role in driving performance, ensuring compliance, and supporting the continued growth of the business.

You will:

Lead and motivate a team of sales advisors to reach individual and team targets
Support the Sales Manager with compliance, quality and performance standards
Ensure full adherence to FCA, TCF and all regulatory requirements
Review daily performance and provide coaching, feedback and development
Hold monthly KPI meetings and deliver regular 1:1 coaching
Support with rota planning, call queue management and workflow allocation
Provide training to new and existing staff, encouraging continuous self‑development
Handle performance reviews where required and contribute to recruitment activity
Act as a role model for customer focus, professionalism and high standards

What You’ll Need

Previous experience in insurance is essential
Experience of leading a team is essential
Proven ability to manage performance, coach teams and drive results
Strong understanding of insurance products and underwriting principles
Knowledge of FCA guidelines, TCF and compliance frameworks
Confident communicator who can influence, motivate and lead by example
Ability to analyse data, make decisions under pressure and manage workloads effectively
Honest, open and professional approach with colleagues, customers and partners
Customer‑centric mindset that aligns with One Sure’s values
Strong communication skills with the ability to influence and motivate
Ability to collect, analyse and present information effectively
Professional approach to problem‑solving and decision‑making

What You’ll Get

£26k–£28k salary depending on experience
Uncapped commission with £40k+ OTE easily achievable
Monday to Friday & every other Saturday (38.33 hours)
Length of service bonus scheme
Performance and absence incentives
Annual leave increasing with length of service
Supportive leadership and a stable team environment
Real opportunity to shape performance and team culture

Ready to lead, inspire and deliver results?

We’re hiring two Sales Team Leaders — apply today and take the next step in your career with One Sure Insurance.

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Benefits:

Free flu jabs
Free parking
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in newcastle under lyme

Sales Team Leader - Insurance

Continuous Improvement Lead

Client Services Team Leader

Service Desk Team Leader

Customer Experience Team Manager

Outbound Sales Advisor - Warm Leads

Lead Service Designer

Global Community Lead

Cafe - Shift Lead

Guest Service Team Leader Food & Beverage

Site Network Lead UK/ROI

Team Leader Protein Reagents

Product Team Leader

UK Team Leader (Chain 1 & 5)

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