Alarm call Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Alarm Call Handler
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Full-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Alarm Call Handler (Full-Time PM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Full-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Alarm Call Handler (Part-Time AM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Part-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Alarm Call Handler (Part-Time PM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Part-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Care Call Assistant (Emergency Responder)
Gateshead Council —Gateshead
- £26,824 - £28,142 a year
- Part-time
- Hybrid work
- Customer service
- Driving
- Communication skills
- Annual leave
- Employee discount
8d
Alarm Call Handler (Part-Time Mornings)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,500 - £26,500 a year
- Part-time
- Customer service
- Microsoft Office
- IT
- Employee discount
- Referral programme
Quick apply
Alarm Call Handler (Night Shift)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,500 - £26,500 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
Quick apply
Night Shift Security Control Room Operator
Safeguard Security —Chester-le-Street
- £14.35 an hour
- Weekend availability
- Computer literacy
- Microsoft Office
- Driving
Quick apply
2d
SENIOR CALL CENTRE AGENT
Verisure Services (UK) Limited —Newcastle upon Tyne
- £30,000 - £40,000 a year
- Part-time
- Sales
- Customer service
- English
- Employee discount
Quick apply
Customer Care Call Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Annual leave
- Employee discount
Quick apply
Collections Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Microsoft Office
- IT
- Employee discount
- Referral programme
Quick apply
Internal Cleaning Operative
Places for People —Newcastle upon Tyne
- £28,072.86 a year
- Annual leave
- Employee discount
Retentions Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Annual leave
- Employee discount
Quick apply
Multi-Channel Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £26,133 a year
- 8 hour shift
- Customer service
- Microsoft Office
- Computer skills
- Employee discount
- Referral programme
Quick apply
Technology and Independence Officer - Casual
South Tyneside Council —South Tyneside
- £14.82 an hour
- Call to connect
- IT
2d
Security Officer - Part Time - Sunderland
Northern Security Limited —Sunderland
- £13.45 an hour
- Part-time
- Communication skills
Quick apply
7d
Fire Alarm Service Engineer
Johnson Controls —Newcastle upon Tyne
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
One Stop - Shift Leader
One Stop —Newcastle upon Tyne
- £13.66 an hour
- Full-time
- IT
- Communication skills
- Time management
14d
Resident M&E Engineer
Arcus FM —Gateshead
- £40,000 - £45,000 a year
- Full-time
- Maintenance
- Plumbing
- HVAC
- Annual leave
Quick apply
4d
Site Supervisor
Johnson Controls —Newcastle upon Tyne
- Overtime
- Customer service
- Maintenance
- Supervising experience
- Employee assistance programme
- Employee discount

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alarm call jobs near newcastle upon tyne, eng

Alarm Call Handler

Verisure Services (UK) Limited -
Newcastle upon Tyne

Quick apply

Job details

Full-time
£25,500 - £26,500 a year

Benefits

Cycle to work scheme
On-site gym
Annual leave
Canteen
Discounted gym membership
Private medical insurance
Employee discount
Referral programme

Qualifications

Customer service
Data entry
SIA
IT
Communication skills

Full job description

Alarm Call Handler (Permanent, Full-Time)

Location: Quorum Business Park, Newcastle (NE12 8BU)
Hours: 37.5 hours per week | Rota based day shifts (5 days out of 7)
Salary: £25,500 starting salary, rising to £26,500 with progression
Bonus: Up to £1,200 performance & attendance bonus

Shifts: Choice of AM shift or PM shift

Start Date: 26th May (please note, training will be full time, Monday to Friday for 4 weeks to start)

Be the first response when it matters most.

At Verisure, our Alarm Call Handlers are at the heart of our 24/7 monitoring operation. When a customer’s alarm is triggered, you are the calm, decisive voice that takes control, assessing the situation, protecting people and property, and coordinating the right response.

Based at our Newcastle Centre of Excellence, you’ll work as part of a highly trained Alarm Receiving Centre team, supporting customers across the UK every day of the year.

This is a permanent, full time.

What you’ll be doing

Responding quickly and accurately to alarm activations
Monitoring alarm signals, reviewing images and assessing incidents
Contacting emergency services (police, ambulance, fire brigade) when required
Making fast, confident decisions while following strict security protocols
Handling inbound customer calls and providing reassurance during incidents
Making outbound calls to keep customers informed
Preventing false alarms by advising customers on system use
Identifying potential technical issues and escalating where needed

What we’re looking for

You don’t need security experience as we provide full training. What matters most is how you handle people and pressure.

Experience delivering excellent customer service
Clear, confident communication skills
Calm and patient approach, even in high-pressure situations
Strong problem-solving and decision-making ability
Ability to multitask while maintaining accuracy and quality
Comfortable following processes and protocols precisely
Good IT skills and accurate data entry
A team-focused attitude and willingness to support others

We welcome applicants from backgrounds such as retail, hospitality, call centres, emergency services, NHS 111, or control room environments.

What you’ll get in return

29 days’ annual leave including bank holidays (rising to 31 days with service)
Your birthday off
Performance & attendance bonus
Private healthcare options (BUPA & MediCash)
PerkBox rewards, discounts and freebies
Discounted gym and health club memberships
Onsite coffee shop and canteen
Employee referral bonuses
Discounted Verisure alarm systems
Cycle to Work Scheme
Ongoing training, development and internal career opportunities

About Verisure

Verisure is the leading European provider of professionally monitored security systems, protecting over 5.1 million families and businesses across 17 countries. With over 35 years of experience, we’re known for innovation, customer focus, and industry-leading response services.

Diversity & Inclusion

Verisure is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment where everyone can succeed. If you need any adjustments during the recruitment process, please let us know.

Important information

All successful candidates will be required to:

Complete a DBS check (provided by Verisure)
Obtain an SIA Licence (UK) and Private Security Authority Licence (IE) - fully supported and funded by Verisure

Ready to start a career where every shift makes a difference?
Apply today and we’ll be in touch.

Be you. Be more. Be Verisure.

Quick apply

Refine Your Search

alarm call jobs in newcastle upon tyne, eng

Alarm Call Handler

Alarm Call Handler (Full-Time PM)

Alarm Call Handler (Part-Time AM)

Alarm Call Handler (Part-Time PM)

Care Call Assistant (Emergency Responder)

Alarm Call Handler (Part-Time Mornings)

Alarm Call Handler (Night Shift)

Night Shift Security Control Room Operator

SENIOR CALL CENTRE AGENT

Customer Care Call Advisor

Collections Advisor

Internal Cleaning Operative

Retentions Advisor

Multi-Channel Customer Service Advisor

Technology and Independence Officer - Casual

Security Officer - Part Time - Sunderland

Fire Alarm Service Engineer

One Stop - Shift Leader

Resident M&E Engineer

Site Supervisor

I want to receive the latest job alerts for alarm call in newcastle upon tyne, eng

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