Csr uk based Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Digital Marketing Executive
TSG —Newcastle upon Tyne
- £0.01 - £35,000.00 a year
- Marketing
- Business
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Newcastle upon Tyne
- £0.01 - £40,000.00 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Director of Customer Experience
TSG —Gateshead
- £0.01 - £90,000.00 a year
- Travel
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Microsoft Training Specialist
TSG —Newcastle upon Tyne
- £0.01 - £38,000.00 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Senior Service Desk Consultant - 3rd Line
TSG —Newcastle upon Tyne
- £0.01 - £45,000.00 a year
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Digital Marketing Executive
Technology Services Group —Newcastle upon Tyne
- Marketing
- Business
- Communication skills
- Annual leave
- Employee assistance programme
Beauty Therapist (37.5hrs/wk)
Clarins —Newcastle upon Tyne
- Weekend availability
- Customer service
- Annual leave
- Employee assistance programme
4d
Graduate AI Developer
Technology Services Group —Newcastle upon Tyne
- £26,000 a year
- Azure
- Master's degree
- JavaScript
- Annual leave
- Employee assistance programme
Customer Success Director
TSG —Newcastle upon Tyne
- £100,000 - £110,000 a year
- Sales
- Business development
- No degree
- Annual leave
- Employee assistance programme
Quick apply
Cyber Security Consultant
TSG —Newcastle upon Tyne
- £0.01 - £75,000.00 a year
- Remote
- Sales
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Graduate AI Developer
TSG —Newcastle upon Tyne
- £0.01 - £26,000.00 a year
- Azure
- Master's degree
- JavaScript
- Annual leave
- Employee assistance programme
Quick apply
Senior Oracle HCM Absence & OTL Consultant
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Oracle
- AWS
- Travel
Quick apply
2h
Business Development Director
TSG —Newcastle upon Tyne
- £0.01 - £80,000.00 a year
- Microsoft Powerpoint
- Azure
- Sales
- Annual leave
- Employee assistance programme
Quick apply
Head of Service Delivery Management - Oracle
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Oracle
- Management
- AWS
Quick apply
Oracle ERP Test Manager – Outside IR35 Contract
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Oracle
- Management
- ERP systems
Quick apply
Senior Oracle EPM Cloud (Planning) Consultant
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Oracle
- AWS
- Travel
Quick apply
11d
PeopleSoft Engineer
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Oracle
- AWS
- Travel
Quick apply
6d
Oracle EPM Cloud (Planning) Consultant
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Oracle
- AWS
- Travel
Quick apply
7d
Oracle Fusion Technical Consultant- VBCS
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Oracle
- SQL
- AWS
Quick apply

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csr uk based jobs near newcastle upon tyne, eng

Service Desk Consultant - 2nd Line (Infrastructure)

Technology Services Group -
Newcastle upon Tyne

Apply Now

Job details

£40,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Car scheme
Sick pay

Qualifications

Desktop support
Cloud infrastructure
Driving Licence
Azure
Microsoft Exchange
Microsoft Office
Firewall
Continuous improvement
Driving
Virtualisation
Server management

Full job description

About the role;

As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs.

Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes

Our open and honest culture where feedback is taken on-board and acted upon

Our social events – annual all expenses paid ‘TSG Festival’ and team building funds

Two paid CSR days per annum that you can use to support the community

Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities

Our responsibility to the environment as we work towards net carbon zero

Flexible working opportunities including home working and hybrid options

Annual salary benchmarking

Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

Ensure customers' tickets are responded to within SLA.

Ensure communication with the customer is regular with regards to their incident/change request.

Diagnose and resolve incidents using TSG's remote access tools and verbal instructions.

Update TSGs ticketing system and technical information repository with detailed notes.

Liaise with partners and third parties to aid in the resolution of incidents.

Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers.

Maintain a high-quality service for our customers.

Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers.

Assist in the creation of best practice, new user and leaver guides.

Act as Buddy when required for the induction of new 2nd line team members.

You will also be expected to carry out any reasonable duties which may be requested from time to time.

Knowledge, Skills & Experience;

At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate

A full UK driving license is required.

Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills.

Extensive knowledge of server and networked environments.

Experience with virtualisation technologies.

Strong background in desktop support.

Proficient understanding of firewalls, anti-virus, and other security technologies.

Hands-on experience with Microsoft Exchange and Office 365.

Ability to tailor coaching and training styles to meet individual needs.

Strong relationship-building skills with the wider business.

Professional telephone manner.

In-depth understanding of firewall technologies.

Experience with cloud-based backup solutions.

Good understanding of on-premises backup technologies.

Knowledge of hosted telephony.

Familiarity with routing and switching.

Experience with enterprise anti-virus software, such as Sophos.

Significant experience supporting hybrid or cloud infrastructure.

Benefits;

25 days annual leave + public holidays, rising with length of service

Employee benefits trust

Company bonus scheme

Life assurance 4 x Salary

Contributory pension scheme at 4% matched

Healthcare and cash plan

Electric vehicle salary sacrifice scheme

Cycle to work scheme

Employee discounts

Employee assistance programme

Paid CSR Days

Company sick pay and income protection cover

Enhanced Maternity and Paternity pay

Employee recognition scheme

Eyecare vouchers

Discounted gym membership

Long service rewards

If this sounds like the role for you, please apply today to be considered.

Apply Now

Refine Your Search

csr uk based jobs in newcastle upon tyne, eng

Service Desk Consultant - 2nd Line (Infrastructure)

Digital Marketing Executive

Service Desk Consultant - 2nd Line (Infrastructure)

Director of Customer Experience

Microsoft Training Specialist

Senior Service Desk Consultant - 3rd Line

Digital Marketing Executive

Beauty Therapist (37.5hrs/wk)

Graduate AI Developer

Customer Success Director

Cyber Security Consultant

Graduate AI Developer

Senior Oracle HCM Absence & OTL Consultant

Business Development Director

Head of Service Delivery Management - Oracle

Oracle ERP Test Manager – Outside IR35 Contract

Senior Oracle EPM Cloud (Planning) Consultant

PeopleSoft Engineer

Oracle EPM Cloud (Planning) Consultant

Oracle Fusion Technical Consultant- VBCS

I want to receive the latest job alerts for csr uk based in newcastle upon tyne, eng

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