Customer care call Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Customer Care Call Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Specialist Customer Support Consultant
Nationwide Building Society —Newcastle upon Tyne
- From £26,500 a year
- Full-time
- Hybrid work
- Communication skills
Customer Support Expert (Technical Support)
Sage —Newcastle upon Tyne
- From £28,000 a year
Retentions Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor – Full Time
Preferred Management —Hebburn
- From £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Annual leave
Quick apply
Care Assistant - Evenings and Weekends
Helping Hands —Gateshead
- Weekend availability
- Medication administration
- Annual leave
- Referral programme
Quick apply
Care Coordinator
Helping Hands —Newcastle upon Tyne
- £27,825 - £29,500 a year
- Supervising experience
- Recruiting
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
11d
Warehouse Operative - Sunday Shift Only (5 hours per week)
Alliance Healthcare —Newcastle upon Tyne
- £12.96 an hour
- Part-time
- Continuous improvement
- Warehouse experience
- Communication skills
- Employee assistance programme
Hotel Receptionist
Holiday Inn Newcastle South —Boldon Colliery
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
- Gym membership
Quick apply
Care Assistant (Rowlands Gill)
Dale Care —Gateshead
- £25,740 a year
- Part-time
- No experience needed
- English
- Travel
- Referral programme
Quick apply
Care Assistant
Caremark - Home Care in Newcastle Upon Tyne —Newcastle upon Tyne
- £12.00 - £12.20 an hour
- Part-time
- No experience needed
- Travel
- Referral programme
Compassionate Carer - Chopwell
Dale Care —Gateshead
- £25,740 a year
- Part-time
- No experience needed
- English
- Travel
- Referral programme
Quick apply
Contact Centre Advisor
The Federation of Independent Retailers —Durham
- £25,750 - £27,000 a year
- Weekend availability
- CRM software
- Computer literacy
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
11d
Single Point of Access Call Handler Team Administrator
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £25,760 - £27,476 a year
- Weekend availability
- Microsoft Outlook
- Front desk
1d
Customer Representative - Durham
Nationwide Building Society —Durham
- From £26,500 a year
- Temporary
- Banking
Care Assistant (Blaydon) Drivers
Dale Care —Gateshead
- £25,740 a year
- Part-time
- No experience needed
- English
- Travel
- Referral programme
Quick apply
One Stop - Customer Service Assistant
One Stop —Newcastle upon Tyne
- £12.81 an hour
- Full-time
2d
Medical Receptionist 27 Hours per week (6 Month Fixed Term Contract)
Birtley Medical Group Practice —Birtley
- From £12.71 an hour
- Part-time
- GP surgery experience
- Front desk
- IT
Quick apply
11d
Administration Assistant
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust —Newcastle upon Tyne
- £25,272 a year
- Full-time
- Data entry
- Organisational skills
- Front desk
2d
Customer Service Coordinator - Pharmacy
Curaleaf International —Sunderland
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Free parking
- Life insurance
Quick apply
11d

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customer care call jobs near newcastle upon tyne, eng

Customer Care Call Advisor

Verisure Services (UK) Limited -
Newcastle upon Tyne

Quick apply

Job details

Full-time
£24,000 - £26,000 a year

Benefits

Cycle to work scheme
Annual leave
Canteen
Private medical insurance
Employee discount
Referral programme

Qualifications

Customer service call handling
Stakeholder liaison
Retention call handling
Internal department liaison
Microsoft Office Suite
Complaint handling
Customer relationship management
Relationship management
Computer skills
Customer interaction
Outbound calling
Communication skills

Full job description

Customer Care Call Advisor

Newcastle, NE12 8BU

Salary: Starting £24,000 basic increasing to £26,000 with role progression. Role includes uncapped commission (up to £50,000 OTE)

Working Hours: 37.5 hours per week

Shift Pattern: Monday to Friday between 9am until 5:30pm

Holidays: 29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' service

We are currently hiring Customer Care Call Advisors to join our customer care team in Newcastle!

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

Role Responsibilities:

Working in a call centre environment
Making outbound calls to existing customers with the purpose of retaining them
Dealing with escalated high-level complaints
Establishing, building, and managing strong long-term customer relationships
Ensuring customer satisfaction
Liaising with various other departments both within the business and third parties
Updating relevant information in our customers’ records
Delivering first class customer service to customers

Essential skills:

Experience in call centre environment, an outbound or an objections handling role would be beneficial
Confident dealing with high level complaints
Strong computer and MS office skills
Excellent communication skills with problem solving attitude
Attention to detail
Customer oriented, genuinely passionate about providing an amazing experience through every interaction
The ability to multitask effectively whilst keeping a high level of service quality
Teamworking skills
Passionate and willing to learn in a dynamic environment
Willing to accept new challenges

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

Enjoy your birthday off as a special treat.
Satisfy your cravings at our onsite coffee shop and our canteen.
Stay active with discounted gym and health club memberships.
Access private healthcare and MediCash cash plan.
Unlock a world of freebies and discounts with PerkBox.
Earn rewards through our employee referral program.
Enjoy discounts on our alarm systems.
Contribute to a greener lifestyle with the Cycle to Work Scheme.

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Ready to make your dream job a reality and #BeVerisure? Send us your CV and we’ll get in touch!

ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.

Quick apply

Refine Your Search

customer care call jobs in newcastle upon tyne, eng

Customer Care Call Advisor

Specialist Customer Support Consultant

Customer Support Expert (Technical Support)

Retentions Advisor

Customer Service Advisor – Full Time

Care Assistant - Evenings and Weekends

Care Coordinator

Warehouse Operative - Sunday Shift Only (5 hours per week)

Hotel Receptionist

Care Assistant (Rowlands Gill)

Care Assistant

Compassionate Carer - Chopwell

Contact Centre Advisor

Single Point of Access Call Handler Team Administrator

Customer Representative - Durham

Care Assistant (Blaydon) Drivers

One Stop - Customer Service Assistant

Medical Receptionist 27 Hours per week (6 Month Fixed Term Contract)

Administration Assistant

Customer Service Coordinator - Pharmacy

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