Customer service expert Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Customer Service Expert - Gateshead onsite (Government Contract)
Teleperformance —Gateshead
- £24,784.50 a year
- Full-time
- Customer service
- Contracts
- Typing
- Employee discount
- Referral programme
12d
Customer Service Expert
Teleperformance —Gateshead
- £12.71 an hour
- Full-time
- Customer service
- In-person
- Paid training
- Employee assistance programme
Customer Operations Assistant
One Utility Bill —Newcastle upon Tyne
- £27,967 a year
- Full-time
- Time management
Quick apply
Customer Operations Assistant (FTC)
One Utility Bill —Newcastle upon Tyne
- £27,976 a year
- Full-time
- Time management
Quick apply
1d
Customer Support Advisor (Fixed-Term Contract)
One Utility Bill —Newcastle upon Tyne
- £27,976 a year
- Full-time
Quick apply
14d
Retail Customer Service - 12 Hours
Betfred —Newcastle upon Tyne
- £12.71 an hour
- 12 hour shift
- Customer service
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
8d
Tesco Travel Money Advisor
Travelex —Newcastle upon Tyne
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Sales - Sales Advisor - UK
New Look —Metrocentre
- Part-time
- Microsoft Word
Safer Gambling Advisor
tombola —Sunderland
- Weekend availability
- Remote
- Customer service
- Analysis skills
Quick apply
1d
Retail Sales Advisor - Gateshead
Oak Furnitureland —Gateshead
- £51,051 - £56,731 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Retail Travel Advisor
TUI Group —Gateshead
- From £13.09 an hour
- Part-time
- Customer service
- Employee discount
1d
Customer Representative (Technical Support)
Act! LLC —Newcastle upon Tyne
- £27,500 a year
- Monday to Friday
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Retail Assistant
Screwfix —Gateshead
- £13.08 an hour
- Part-time
- Annual leave
- Employee discount
6d
Retail Sales Advisor - North Shields
Oak Furnitureland —North Shields
- £43,000 - £46,100 a year
- Full-time
- Sales
- Free parking
- Employee assistance programme
6d
Customer Service Executive
Barchester Healthcare —Gateshead
- £33,000 a year
- Microsoft Excel
- Customer service
- Presentation skills
Quick apply
12d
Service Manager – Fleet and Transport
Gateshead Council —Gateshead
- £54,495 - £57,937 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
1d
Assessment Solutions Officer
NCFE —Newcastle upon Tyne
- Up to £30,600 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
6d
Contact Centre Operator
DigitalKOG —Newcastle upon Tyne
- £4 an hour
- Full-time
- Customer service
- Communication skills
- Free parking
- Flexible schedule
Business Analyst
Newcastle University —Newcastle upon Tyne
- £36,636 - £46,049 a year
- Full-time
- Hybrid work
- University
- Agile
- IT
Receptionist - contract for 24-hours
MERCURE —Washington
- Full-time
- Customer service
- English
- Hotel
- Free parking
- Gym membership
Quick apply
2d

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customer service expert jobs near newcastle upon tyne, eng

Customer Service Expert - Gateshead onsite (Government Contract)

Teleperformance -
Gateshead

Apply Now

Job details

Full-time
£24,784.50 a year
12 days ago

Benefits

Cycle to work scheme
Company pension
Employee discount
Referral programme

Qualifications

Customer service
Contracts
Typing

Full job description

Overview:

Would you like to make a difference to someone’s life?

Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis?

If you said yes to these questions then this challenging yet rewarding role is for you.

We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns. This is an office-based Telephone role in our Gateshead office and work from home will not be available.

Role: Telephone Customer Service Expert
Site: Tyne River House Gateshead, NE11 9SZ
Start Date:03.08.2026

Contract: Full-Time
Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm)

Hours: 37.5 hours per week
Shifts: Monday – Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 )

NO WEEKEND WORKING and NO BANK HOLIDAYS.
Salary: £24,784.50

What does my role involve?

You will be working in a lively, vibrant and rewarding environment.
Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead.
- As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers.
- You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.
- You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.

What do we need from you?

Strong verbal and written skills with the ability to show attention to detail
Ability to establish excellent customer relationships in a fast-paced environment.
A can-do attitude with the ability to interact with lots of different people.
Professional and friendly telephone manner with the ability to show empathy when needed.
Customer Service experience.
Experience of working within a target driven environment to a high standard
PC skills, and the ability to navigate multiple systems competently, with ease
A good consistent typing speed and the ability to multi task.
Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence.
- Ability to work within a fast paced, challenging and rewarding environment.

What you get from us -

Perks at Work – Savings Discounts / Free Online Classes
Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey

The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).

If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks:

Identity check
Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
Basic Criminal Records Check
Employment/Academic History Check - for a period three years leading up to your application.

We will require documented evidence of your three year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.

Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed

If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!

#Priority

Apply Now

Refine Your Search

customer service expert jobs in newcastle upon tyne, eng

Customer Service Expert - Gateshead onsite (Government Contract)

Customer Service Expert

Customer Operations Assistant

Customer Operations Assistant (FTC)

Customer Support Advisor (Fixed-Term Contract)

Retail Customer Service - 12 Hours

Tesco Travel Money Advisor

Sales - Sales Advisor - UK

Safer Gambling Advisor

Retail Sales Advisor - Gateshead

Retail Travel Advisor

Customer Representative (Technical Support)

Retail Assistant

Retail Sales Advisor - North Shields

Customer Service Executive

Service Manager – Fleet and Transport

Assessment Solutions Officer

Contact Centre Operator

Business Analyst

Receptionist - contract for 24-hours

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