Desk support analyst Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Service Desk Support Analyst
LSL Property Services —Newcastle upon Tyne
- Full-time
- Customer service
- Windows
- Communication skills
Service Desk Support Analyst
Your Move —Newcastle upon Tyne
- Full-time
- Customer service
- Windows
- Communication skills
Service Desk Support Analyst
Reeds Rains —Newcastle upon Tyne
- Full-time
- Customer service
- Windows
- Communication skills
Junior Data Analyst
Alexander Mann Solutions (AMS) —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- C++
22h
24/7 IT Analyst
Aspire Technology Solutions —Gateshead
- £28,200 - £36,000 a year
- Full-time
- Travel
- Organisational skills
- Free parking
- Annual leave
Quick apply
IT Team Lead - Desktop Services
Mott MacDonald —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Outlook
- Management
- Customer service
- Employee discount

Related jobs to explore

Based on your search for desk support analyst

Public Insight Analyst
Northumbria Police —Newcastle upon Tyne
For roles designated as agile or home-based, employees will work from a Force site at least once a week, with two days recommended.
£36,066 - £41,028 a year
Fraud Prevention Analyst
Worldpay (UK) Limited —Gateshead
Identify and reduce risks that could affect the business or its customers. Demonstrated success in reducing risk and improving outcomes through fraud prevention…
Quick apply
1d

I want to receive the latest job alerts for desk support analyst in newcastle upon tyne, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desk support analyst jobs near newcastle upon tyne, eng

Service Desk Support Analyst

LSL Property Services -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Full-time

Qualifications

Customer service
Windows
IT support
Communication skills
Active Directory
Time management

Full job description

Vacancy Location: UK-Newcastle Upon Tyne Job Profile:

LSL Estate Agency Franchising are looking for a customer-focused and proactive Service Desk Support Analyst to join our IT Service Desk team based at in Newcastle upon Tyne.

As part of a busy team supporting approximately 2,500 users across the LSL Group, you will be responsible for logging, troubleshooting and resolving a wide range of technical support queries. This is a fantastic opportunity for someone with previous Service Desk experience who enjoys problem-solving, working collaboratively, and delivering excellent customer service.

You will take ownership of support requests from initial contact through to resolution, ensuring all investigations are thoroughly documented within our ITSM system and handled in line with agreed SLAs. Working closely with internal IT teams and third-party suppliers, you will play a key role in maintaining system performance and improving service delivery.

Essential Skills & Experience

Previous experience in a Service Desk or IT support role
Strong problem-solving skills with the ability to seek effective solutions
Excellent written and verbal communication skills
Strong telephone manner and customer service skills
Attention to detail and accurate record-keeping
Experience working with Active Directory
Experience supporting Windows 10 and Windows 11
Experience working with SLAs and OLAs
Strong time management and prioritisation skills
Ability to multitask and manage competing demands
A flexible and team-oriented approach
Ability to work independently and under pressure

What We Offer

Opportunity to work within a supportive and collaborative IT team
Exposure to a broad range of systems and technologies
Involvement in continuous service improvement initiatives
A role where you can make a genuine impact on user experience across the business

Flexibility in working hours may occasionally be required to meet business needs.

About You

We are looking for someone who is organised, motivated and thrives in a fast-paced environment. You will have strong troubleshooting skills, excellent communication abilities, and a genuine passion for delivering outstanding customer service.

Apply Now

Refine Your Search

desk support analyst jobs in newcastle upon tyne, eng

Service Desk Support Analyst

Service Desk Support Analyst

Service Desk Support Analyst

Junior Data Analyst

24/7 IT Analyst

IT Team Lead - Desktop Services

Related jobs to explore

I want to receive the latest job alerts for desk support analyst in newcastle upon tyne, eng

Explore jobs in more locations

Essential Skills & Experience

What We Offer

About You

Jobseeker tools

Employer Tools

Browse

Stay Connected