digital Work, Jobs in newcastle upon tyne, eng (with Salaries)

Universal Banker (Type 2) RBWM
HSBC Global Services Limited —Hexham
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
1d
Manufacturing Operator
Baker Hughes —Newcastle upon Tyne
- Mechanical knowledge
- Life insurance
7d
Content Assistant
University of Sunderland —Sunderland
- £27,855 - £30,343 a year
- Full-time
- University
- Annual leave
1d
Viewing & Inventory Field Agent
Agent Support Ltd —Chester-le-Street
- £29 an hour
- English
- Administrative experience
- Driving
Quick apply
14d
Delivery Driver Early shift 6hrs
Red Arrow Distribution Limited —Gateshead
- £85.80 a day
- Part-time
- English
- Driving
- Commercial driving
- Employee discount
- Referral programme
Quick apply
13d
Casual Library Officer
Tyne Coast College —South Shields
- £13.21 an hour
- Part-time
- Customer service
- Travel
- Communication skills
6d
Casual Examination Invigilators
Tyne Coast College —South Shields
- £12.71 an hour
- Part-time
- IT
- Communication skills
- School
- Flexible schedule
1d
Contact Centre Sales & Operations - Customer Sales Support Advisor - HS2
Parkdean Resorts —Newcastle upon Tyne
- Weekend availability
- Sales
- Customer service
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
18h
Seasonal Store Colleague
JDSPORTS —Newcastle upon Tyne
- £12.81 an hour
- 8 hour shift
- Communication skills
- Employee discount
Quick apply
2d
Sales Advisor
EE —Newcastle upon Tyne
- £13.35 - £13.66 an hour
- Full-time
- Sales
- Negotiation
12d
Marketing Assistant (Part-time)
Peak Production Equipment LTD —Chester-le-Street
- £17 an hour
- Part-time
- Analysis skills
- Project management
- Organisational skills
- Annual leave
Quick apply
22h
Estate Agent
The Property Experts —Saint Peters
- £8,400 a month
- Remote
- Sales
- Administrative experience
Business Sale Advisor
BT —Newcastle upon Tyne
- £27,835 a year
- Full-time
- Communication skills
- Annual leave
Box Office Assistant
Legends Global (Europe) —Whitley Bay
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
1d
User Researcher
Scrumconnect Consulting —Newcastle upon Tyne
- £55,000 - £60,000 a year
- Travel
- Communication skills
Port Planner
WSP —Newcastle upon Tyne
- Part-time
- Hybrid work
- PMP
- Engineering
- Microsoft Office
- Flexitime
- Work from home
Performance Tester
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- AWS
- Leadership
5d
Cyber Security Analyst
NRG —Newcastle upon Tyne
- £45,000 a year
Engagement Assistant
Newcastle University —Newcastle upon Tyne
- £27,319 - £28,778 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
5d
Veterinary Receptionist
Vets for Pets —Newcastle upon Tyne
- Part-time
- Front desk
- Communication skills
- Employee discount

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digital jobs near newcastle upon tyne, eng

Universal Banker (Type 2) RBWM

HSBC Global Services Limited -
Hexham

Apply Now

Job details

Full-time
From £27,200 a year
1 day ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
Play an integral part in customer education around HSBC digital services and fraud awareness
Identify customers who are in vulnerable situations and determine the best way we can support them
Help our customers with more complex banking needs to ensure they feel supported in their choices

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Applications are open to UK Residents over the age of 18 currently with the valid right to work in the UK for a minimum of 14 months, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £27,200 based on 35 hours per week, plus an annual discretionary performance bonus.

You’ll also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].

Apply Now

Refine Your Search

digital jobs in newcastle upon tyne, eng

Universal Banker (Type 2) RBWM

Manufacturing Operator

Content Assistant

Viewing & Inventory Field Agent

Delivery Driver Early shift 6hrs

Casual Library Officer

Casual Examination Invigilators

Contact Centre Sales & Operations - Customer Sales Support Advisor - HS2

Seasonal Store Colleague

Sales Advisor

Marketing Assistant (Part-time)

Estate Agent

Business Sale Advisor

Box Office Assistant

User Researcher

Port Planner

Performance Tester

Cyber Security Analyst

Engagement Assistant

Veterinary Receptionist

I want to receive the latest job alerts for digital in newcastle upon tyne, eng

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