Information technology specialist Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Associate Product Usage Analyst (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Analysis skills
- Annual leave
- Flexitime
Quick apply
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
Junior Product Specialist (m/w/d)
Legrand Care —Cramlington
- Full-time
- Hybrid work
- Sales
- Engineering
- English
Quick apply
3d
Senior Accessibility Specialist
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Continuous improvement
- Work from home
7d
PSRA Specialist
AkzoNobel —Gateshead
- Microsoft Excel
- Data analysis skills
- English
ICT Engineer Digital Squad
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Customer service
- Maintenance
- Continuous improvement
- Annual leave
7d
Research Assistant/Associate in Life Cycle Assessment
Newcastle University —Newcastle upon Tyne
- £33,951 - £37,694 a year
- Full-time
- Doctoral degree
- Engineering
- Analysis skills
3d
Global Campaigns Specialist (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Salesforce
- Analysis skills
- Project management
- Annual leave
Quick apply
Senior Test Engineer
Health Research Authority —Newcastle upon Tyne
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Java
- JavaScript
- AI
3d
Business Analyst
Cabinet Office —Newcastle upon Tyne
- £43,760 - £51,690 a year
- Full-time
- Presentation skills
- IT
- Annual leave
8d
Learning Specialist – ICT
believe housing —Bishop Auckland
- £44,710 - £46,108 a year
- Part-time
- Hybrid work
- Annual leave
6d
Onsite Service Assistant
Apogee Corp —Newcastle upon Tyne
- Monday to Friday
- Computer literacy
- IT
- Computer skills
- Employee assistance programme
- Employee discount
6d
IT Specialist - Compute & Storage
Mott MacDonald —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Mentoring
- Agile
- Employee discount
Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- AWS
- APIs
Higher Scientific Officer - Monitoring
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £34,765 - £41,375 a year
- Part-time
- Remote
- Analysis skills
- Presentation skills
- Leadership
7d
Oliver Wyman - Data & Analytics Research Fellowship - Newcastle upon Tyne
Oliver Wyman —Newcastle upon Tyne
- Full-time
- Doctoral degree
- English
- Machine learning
Head of Security Vetting (Operations)
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £74,005 a year
- Overtime
- Presentation skills
- Continuous improvement
- Human resources
- Annual leave
- Employee assistance programme
14d
Enterprise Data Architect & Governance Lead - 9-month engagement (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Annual leave
Quick apply
9d
Senior User Researcher
Cabinet Office —Newcastle upon Tyne
- £57,204 - £68,558 a year
- Full-time
- Presentation skills
- Agile
- IT
- Annual leave
7d
Head of Training Delivery - Frontline Services
Driver and Vehicle Standards Agency —Gosforth
- £57,515 a year
- Part-time
- Hybrid work
- Master's degree
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme

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Associate Product Usage Analyst (UK Remote)

Turnitin, LLC -
Newcastle upon Tyne

Quick apply

Job details

Full-time

Benefits

Annual leave
Flexitime

Qualifications

Microsoft Excel
Customer service
Analysis skills
Bachelor's degree
Zendesk
Organisational skills
SaaS
Communication skills

Full job description

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

The Associate Product Usage Analyst will support the research and investigation in tickets of the misuse of Turnitin products and take the appropriate action to validate and halt offending accounts and work with internal stakeholders to identify trends in investigated cases.

Work with our Product usage analyst to understand the impact of essay mills and contract cheating to our products.
Provide feedback around emerging trends in the misuse of Turnitin
Work within the Misuse team and research and analysis methodologies to detect when essay mills are using our online solutions.
Monitor and analyze internal misuse reports daily to identify anomalies, patterns, and unauthorized activities requiring further investigation.
Identify and review with Product usage analyst security holes that allow for unauthorized access to Turnitin.
Work with Product usage specialist to provide Technical Support leadership team accurately regular and ad-hoc reports related to investigations.
Document processes and procedures where needed and proactively identify improvements.
Assist in projects within the Technical Support team to improve identification of potential cases of misuse.
Assist Product usage analyst on delivery of OKR’s set for the Misuse team.

Qualifications

Bachelor’s degree or relevant experience.
Experience in building internal and external customer relationships.
3+ years in a successful customer care role.
User experience of ITS preferably Zendesk.
Excellent written and verbal communication skills.
Strong organizational and analytical skills.
Fluency with using MS Excel or/and Google sheets to an advanced level.
Past experience of working in an data driven role, where a high attention to detail is required in order to surface and investigate potential trends.
Understanding of SaaS.
Experience in understanding suspicious activity in Turnitin.
Familiarity with reporting with a will to develop these skills.
Show discretion when handling sensitive data.
Awareness and understanding of the education sector.

Personal Attributes

Action-oriented mindset.
Passion for excellent customer and user experience.
Ability to work in a fast-paced environment whilst managing multiple priorities.
Ability to work independently and perform under pressure.
Broad knowledge of online software and relevant technologies.
Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners.
Operate with a high level of authenticity.
Ability to provide impartial feedback in a structured manner.
Always operating in the interests of Turnitin.
A keen analytical eye for data discrepancies, working in a methodical fashion.
Ability to flex time in order to be able to lead and attend meetings in multiple time zones.
Experience and understanding of cultural differences and how misuse may be viewed and treated within different regions.

Additional information

A smart, fun, and professional environment where you can learn from and teach others.
- you will be involved in building a distinct and recognizable global brand identity in the education market.

Additional Information

Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

Remote First Culture
Health Care Coverage*
Education Reimbursement*
Competitive Paid Time Off
Self-Care Days
National Holidays*
2 Founder Days + Juneteenth Observed
Paid Volunteer Time*
Charitable contribution match*
Monthly Wellness or Home Office Reimbursement/*
Access to Modern Health (mental health platform)
Parental Leave*
Retirement Plan with match/contribution*
varies by country

Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

#LI-AP1

Quick apply

Refine Your Search

information technology specialist jobs in newcastle upon tyne, eng

Associate Product Usage Analyst (UK Remote)

IT Support Specialist

Junior Product Specialist (m/w/d)

Senior Accessibility Specialist

PSRA Specialist

ICT Engineer Digital Squad

Research Assistant/Associate in Life Cycle Assessment

Global Campaigns Specialist (UK Remote)

Senior Test Engineer

Business Analyst

Learning Specialist – ICT

Onsite Service Assistant

IT Specialist - Compute & Storage

Business Analyst - Newcastle

Higher Scientific Officer - Monitoring

Oliver Wyman - Data & Analytics Research Fellowship - Newcastle upon Tyne

Head of Security Vetting (Operations)

Enterprise Data Architect & Governance Lead - 9-month engagement (UK Remote)

Senior User Researcher

Head of Training Delivery - Frontline Services

I want to receive the latest job alerts for information technology specialist in newcastle upon tyne, eng

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