It service operations manager, 6 month fixed term Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Customer Experience Advisor - JLR (12 month fixed term contract)
MSX International —Whitley Bay
- Up to £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
5d
Energy Services Manager (Fixed Term)
Gateshead Council —Gateshead
- £54,495 - £57,937 a year
- Full-time
- Hybrid work
- Customer service
- No degree
- Organisational skills
- Annual leave
- Employee discount
12d
Cyber Security Analyst L1
Aspire Technology Solutions —Gateshead
- £33,350 - £39,100 a year
- Night shift
- Travel
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
Operations Manager
ABM UK —Cramlington
- £41,000 - £42,800 a year
- Full-time
- Customer service
- IT
- Leadership
- Employee discount
Quick apply
11d
Senior IT Service Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
6d
Head of Customer Operations and Insight
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
6d
Agile Delivery Manager
Vertu Motors —Gateshead
- £50,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- Leadership
Quick apply
Regional Safer Gambling Manager
Admiral Slots —Gateshead
- £46,340 a year
- Weekend availability
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee discount
Quick apply
13d
Business Operations Manager
NRG —Newcastle upon Tyne
- £44,000 - £50,000 a year
- Management
- Travel
- Contracts
- Annual leave
- Flexible schedule
Junior Developer
Reeves Group Holdings —Newcastle upon Tyne
- £26,500 a year
- Full-time
- AWS
- Software development
- APIs
- Annual leave
Quick apply
Communications Operations Coordinator (FTC - 6 months)
Arriva Limited —Sunderland
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
2d
Onsite Service Assistant
Apogee Corp —Newcastle upon Tyne
- Monday to Friday
- Computer literacy
- IT
- Computer skills
- Employee assistance programme
- Employee discount
2d
Associate Cyber Security Analyst (Shifts)
Aspire Technology Solutions —Gateshead
- £28,750 - £33,350 a year
- Laboratory experience
- Travel
- IT
- Free parking
- Annual leave
Quick apply
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
Data Centre Operations Technician / Team Leader
Exponential-e —Newcastle upon Tyne
- Microsoft Office
- Travel
- IT
- Referral programme
Quick apply
Associate Cyber Security Analyst (Days)
Aspire Technology Solutions —Gateshead
- £26,500 - £30,500 a year
- Full-time
- Laboratory experience
- Travel
- IT
- Free parking
- Annual leave
Quick apply
Food Service Auditor, Newcastle (Independent Contractor)
NSF International —Newcastle upon Tyne
- Weekend availability
- Hospitality
- Microsoft Office
- Driving
- Flexible schedule
12d
Business Analyst
Cabinet Office —Newcastle upon Tyne
- £43,760 - £51,690 a year
- Full-time
- Presentation skills
- IT
- Annual leave
4d
Senior Internal Communications and Campaigns Manager
Infected Blood Compensation Authority —Newcastle upon Tyne
- £47,258 a year
- Full-time
- Presentation skills
- Team management
- IT
- Annual leave
11d
Lead Recruitment Manager
Reed In Partnership —Newcastle upon Tyne
- £34,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Flexible schedule

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it service operations manager, 6 month fixed term jobs near newcastle upon tyne, eng

Customer Experience Advisor - JLR (12 month fixed term contract)

MSX International -
Whitley Bay

Quick apply

Job details

Full-time
Up to £38,000 a year
5 days ago

Benefits

Annual leave
Company pension
Car scheme

Qualifications

Communication skills

Full job description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Supporting the launch of the Jaguar Land Rover OneApp (Telematics app) within the Jaguar Land Rover Customer Relationship Centre
Handle customer enquiries, complaints, and escalations professionally and efficiently.
Providing answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Record events and problems and their resolutions in a ticketing system.
Liaise with Client; work hand in hand with JLR individuals and teams.
Ensure all correct processes and procedures are followed.
Build strong relationships with customers to promote loyalty and retention.

Qualifications

Must:

Experience in customer experience roles.
Strong communication and interpersonal skills.
Excellent problem-solving and conflict-resolution abilities.
Experience using CRM and customer feedback management systems.
Experience in troubleshooting issues.
Good problem-solving skills and communication skills.

Desirable:

Experience within the automotive industry or luxury retail environment.
Knowledge of customer journey mapping and customer experience methodologies.
Understanding of NPS, CSI, and customer insight tools.

Additional Information

Working hours and location

12 month fixed contract

Coventry

Monday-Friday

08:00 - 17:00 hours (week on, week off)

4 week induction in office - Jaguar Land Rover Whitley, Coventry

2 week Grad Bay - Jaguar Land Rover Whitley

2 days in office Tuesday and Wednesday (after 6 weeks)

Package

Up to £38,000 per year
25 day annual leave entitlement (plus bank holidays)
Company contributory pension plan
Cashback healthcare scheme
Life Assurance
Car Salary Exchange Scheme

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Repair Optimization & Compliance
Learning Solutions
Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Quick apply

Refine Your Search

it service operations manager, 6 month fixed term jobs in newcastle upon tyne, eng

Customer Experience Advisor - JLR (12 month fixed term contract)

Energy Services Manager (Fixed Term)

Cyber Security Analyst L1

Operations Manager

Senior IT Service Manager

Head of Customer Operations and Insight

Agile Delivery Manager

Regional Safer Gambling Manager

Business Operations Manager

Junior Developer

Communications Operations Coordinator (FTC - 6 months)

Onsite Service Assistant

Associate Cyber Security Analyst (Shifts)

IT Support Specialist

Data Centre Operations Technician / Team Leader

Associate Cyber Security Analyst (Days)

Food Service Auditor, Newcastle (Independent Contractor)

Business Analyst

Senior Internal Communications and Campaigns Manager

Lead Recruitment Manager

I want to receive the latest job alerts for it service operations manager, 6 month fixed term in newcastle upon tyne, eng

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