Recovery agent Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Paralegal Newcastle
Aberdein Considine —Newcastle upon Tyne
- Full-time
- Computer literacy
- Financial services
Vehicle Recovery & Remarketing Specialist
Tandem Bank —Newcastle upon Tyne
- Up to £26,000 a year
- Annual leave
- Employee discount
Quick apply
Service Advisor – Collections & Recovery
Everflow —Peterlee
- £26,678 a year
- Full-time
- Hybrid work
- No experience needed
- Free parking
- Annual leave
1d
Lead Oracle Fusion Cloud Integration Consultant
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Oracle
- AWS
Quick apply

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Vehicle Recovery & Remarketing Specialist
Tandem Bank —Newcastle upon Tyne
The teams are the primary points of contact for customers including responding to their inbound queries during the lifetime of their mortgage or loan as well as…
Up to £26,000 a year
Quick apply

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Paralegal Newcastle

Aberdein Considine -
Newcastle upon Tyne

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Job details

Permanent | Full-time

Qualifications

Computer literacy
GCSE
Financial services

Full job description

Position Type: Full-time / Permanent

ROLE OF DEPARTMENT

The Lender Service Practice Group provides a complete range of debt recovery services including repossession conveyancing, operating under a centralised management system allowing us to deliver consistently exceptional service.

JOB PURPOSE

Working on behalf of our clients dealing with the conveyancing process with repossession sales properties. There is a strong focus on providing excellent customer service and a high level of quality in line with client Service Level Agreements.

KEY RESPONSIBILITIES

Ensure all relevant processes are followed up in a timely manner in line with client service levels and the court process
Update client queries and provide updates/advice in a professional and efficient manner whether this is via email or via the telephone
Ensure all work is undertaken in line with internal and client SLA’s
Update external third-party companies, agents or other representing parties as and when required
Adhere to company policies and procedures, demonstrating good customer service when dealing with Inbound and Outbound calls with customers, clients and Third Parties
Maintaining Internal and client SLA’s,
Complete compliance modules and when assigned to ensure up to date knowledge of regulation and code of conduct
Treat all customers fairly, professionally and within legislation
Record customer complaints where identified with the relevant information and in line with the complaints procedure
Follow all internal processes and procedures
Opening files from instruction.
Issuing contract packs
Updating Asset Managers
Processing incoming post
Work effectively as part of a team and support each other as and when required

QUALIFICATIONS

Essential

GCSE or equivalent in Maths and English with a minimum grade C

SKILLS AND EXPERIENCE

Previous experience within the Financial Services sector or a regulated environment is advantageous
Working knowledge and understanding of FCA guidelines and principles
Ability to take ownership and manage own work through to conclusion, escalating issues as appropriate
Computer Literate
Excellent Telephone Manner
Attention to detail and accuracy of work
Ability to work well within a team and on their own initiative
Enthusiastic – can do, will do approach
Passionate about the delivery of exceptional customer service and the need to treat customers fairly
Proactive problem-solving skills and the judgement to make evidence-based decisions

Apply Now

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recovery agent jobs in newcastle upon tyne, eng

Paralegal Newcastle

Vehicle Recovery & Remarketing Specialist

Service Advisor – Collections & Recovery

Lead Oracle Fusion Cloud Integration Consultant

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